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Endurance Home Warranty: Rating & Coverage


ConsumersAdvocate.org Rating: 1.9 / 5 (Poor)
11 Customer Comments & Reviews - see all comments
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NOTE: RECENT CONSUMER COMMENTS AND OTHER FACTORS HAVE RAISED QUESTIONS ABOUT WHETHER ENDURANCE HOME WARRANTY IS STILL IN BUSINESS. WE HOPE TO ANSWER THESE QUESTIONS SOON. IN THE MEANTIME, CONSUMERS ARE ADVISED TO USE CAUTION.

Endurance Home Warranty is a company that offers homeowners a variety of home warranty products and services.

The company is based in Wilmington, Delaware, and has a network of over 10,000 licensed contractors and technicians to service homeowners nationwide.
 
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How is Endurance rated?

Breakdown

0.0/5
Transparency
4.8/5
Claims Processing
4.5/5
Coverage Options
0.0/5
Additional Benefits
0.0/5
Customer Experience

Overall Rating: 1.9 / 5 (Poor)

Endurance Home Warranty is a great choice for those looking for affordable and comprehensive coverage.

The company offers three plans: Systems, Appliances, and Endurance, each with different premiums and deductibles that vary based on several factors such as property type, location, and selected coverage, among others.

One of the perks of purchasing a plan with Endurance Home Warranty is that the company doesn’t consider how old an appliance or system is and will cover it as long as it is working correctly when the coverage period begins.

Additionally, the company offers replacements in case the items can’t be repaired, and has a network of over 10,000 licensed contractors and technicians to service homeowners nationwide.

However, it should be noted that the company reserves the right to replace the items, and the replacement items don’t need to match the original brand or color, among other things.

Consumers can request a free quote online or over the phone and can choose to pay the amount in full or to make monthly payments, which is highly convenient for those who want flexibility when it comes to paying their bill.

Additionally, consumers can file claims by filling out a form online, or over the phone, and customer support is available 24/7.

So, all things considered, if you’re looking for a company that offers a variety of home warranty plans and accessibility when it comes to customer support, Endurance Home Warranty is definitely an option to consider.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Per Term
Term Benefit Limit
$10,000
Typical Appliance Benefit Limit
$500

Coverage Options - 4.5 / 5

Endurance Home Warranty offers consumers three different plans to choose from: Systems, Appliance, and Endurance.

The company’s Systems plan covers plumbing stoppage, heating system, water heater, plumbing system, ductwork, A/C and cooling system, and electrical system.

The Appliance plan covers clothes washer, garbage disposal, refrigerator, stove and oven, built-in microwave oven, cooktop, dishwasher, and clothes dryer.

The company’s Endurance plan is a combination of the Systems plan and the Appliance plan and covers plumbing stoppage, clothes washer, heating system, water heater, garbage disposal, plumbing system, refrigerator, stove and oven, built-in microwave oven, cooktop, dishwasher, clothes dryer, ductwork, garage door opener, A/C and cooling system, electrical system and ceiling fans.

Additionally, the company offers optional coverage for septic system, well pump, water softener, stand alone freezer, limited roof leak, lawn sprinkler system, wine refrigerator, central vacuum, and second refrigerator for an additional fee per item.

Consumers can request a free quote online or over the phone by providing basic information such as their name, address, phone, email, and property type (single family, fabricated home, condominium, townhouse, 2-family, 3-family, 4-family, multi-dwelling, or manufactured home).

Online bill payment is also available through the company’s website, and consumers can choose to make monthly or yearly payments.

What does Endurance cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Central Vacuum

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 5 / 5

As mentioned before, Endurance Home Warranty offers three plans to choose from: Systems, Appliance, and Endurance.

The Systems and Appliance plans have the same monthly premium, while the Endurance plan has a higher price, since it provides more complete and comprehensive coverage.

Prices and deductibles vary based on the selected plan, add-ons, type of property, state, and area of residence.

Consumers can request a free quote online or over the phone and can choose to pay for their plans in full or to make monthly payments.

Additionally, the company is currently offering $100 off plus 2 months free and free roof leak coverage for consumers who request a quote over the phone.

Cancellation Policy

If the consumer cancels within the first 30 days of the coverage period, and hasn't requested any services, they are entitled to receive a full refund from Endurance Home Warranty, minus an administrative fee of the lesser or $75 contract fee.

If the consumer cancels after the first 30 days of the coverage period, they are entitled to a pro rata refund for the unexpired term, minus an administrative fee of the lesser or $75 of the contract fee and any service costs incurred by the obligor.

Additionally, if by any reason the contract is cancelled, the consumer is entitled to a pro rata refund of the paid contract fee for the unexpired term, minus service and a $125 administrative fee.

Claims & Service

Claims

Service Fee
Not specified
Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
Over 10,000 contractors and technicians
Service Recall Period
30 days

Claims Processing - 4.8 / 5

Consumers can submit a claim by sending an email, or by calling Endurance Home Warranty.

Each claim is evaluated on a case-by-case basis.

Most appliances have a maximum claim per item of $500, and the company won’t cover any cost for pre-existing conditions on any appliances or systems.

Additionally, the company's maximum term benefit limit is $10,000, which is higher than the industry standard.

Read more at our Top 10 Best Home Warranty Companies of 2018.

Endurance Reputation

Company Details

Year Founded
2013
NHSCA Membership
Number of Employees
50-100

Reputation - 4 / 5

Endurance Home Warranty doesn’t have a profile on the BBB or a TrustPilot score.

However, it should be noted that the company does have many positive consumer reviews on Google, and customer support is available 24/7 over the phone.

Still, we encourage consumers to do additional research on the company before purchasing any plans.

Contact & Additional Information

Homepage URL
https://endurancehomewarranty.com/
Company Phone
(855) 508-0025
Headquarters Address
1000 N West Street, #1200, Wilmington, DE, 19801
Year Founded
2013

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11 Customer Comments & Reviews

Loading Reviews ...
C
Coleen G
1/2/2019
If you do not have complete maintenance records and/or place a claim within 24 hours of discovery your claim will be denied. I contacted Endurance over a week ago and still have not received any reply. The only way to get in touch with them regarding a claim is to send an email or to call an answering service that is completely unaffiliated with Endurance. The sales department is excellent, but that is the extent of the good service. Once they have your money, you are doomed. When I did call in (multiple times) with an inquiry about why I did not receive a response, I was told by a rude manager (Jason) that I needed to be patient. He told me that a lot of staff were on vacation.... Read More

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