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Blue Ribbon Home Warranty Review


Rating: 7.1 / 10 (Very good)
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Blue Ribbon Home Warranty Inc. is a Colorado-based home warranty provider founded in 1985. Through highly qualified personnel, the company offers quality customer service and provides reliable, affordable home protection. Blue Ribbon Home Warranty currently holds a Better Business Bureau rating of A+.

How is Blue Ribbon rated?

Breakdown

7/10
Coverage
8/10
Reputation
6/10
Contract & Price
7/10
Claims & Service

Overall Rating: 7.1 / 10 (Very good)

Blue Ribbon Home Warranty offers superior coverage and a number of consumer-friendly policies and practices, at prices that undercut much of the competition. Their positive reputation is highly unusual in the industry. Coverage is in line with industry norms. The company only does business in Colorado, allowing it to capitalize on its knowledge of the local real estate and home construction practices.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Term Benefit Limit
$1,500
Typical Appliance Benefit Limit
$600
Typical Systems Benefit Limit
$800

Coverage - 7 / 10

The company offers three levels of coverage. The silver plan covers basic appliances and systems, including refrigerators. The gold plan adds coverage for central air and washers/dryers. The platinum plan offers maintenance and other add-ons. However, unlike some other industry leaders, Blue Ribbon does not cover appliance and system failures caused by improper installation or maintenance.

What does Blue Ribbon cover?

Covered Systems

  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Doorbells
  • Ductwork
  • Sump Pumps

Covered Appliances

  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garage Door Openers
  • Garbage Disposal

Exclusions

For a full list of Blue Ribbon exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $345
Minimum Contract Length
14 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 6 / 10

Blue Ribbon is unusual in that its contract length is 14 months, rather than one year. Prices start at $345 for coverage of a single family home, $295 for a condo or town home, and are lower on a per-month basis than most of the competition's.

Sample Contract

Blue Ribbon provides a sample contract for potential customers on its website: Blue Ribbon Sample Contract

Cancellation Policy

Company may declare this contract void in the event of fraud or of material misrepresentation by Seller, Buyer, Investor, Real Estate Agent or Representatives of any fact or circumstance relating to the systems or appliances covered by this contract or for premium, co-pay or accounts receivable not paid. Accounts receivable may be turned over to collections if not paid within 60 days.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims & Service - 7 / 10

The company's $55 co-pay for service calls is in line with industry averages. Blue Ribbon takes service calls 24/7. The company pledges that customers will be contacted within 24 hours of a service call to schedule an appointment. One feature that sets Blue Ribbon apart is that if customers are not contacted within 24 hours, the co-pay may be waived.

Blue Ribbon Reputation

Company Details

Year Founded
1985
BBB Rating
A
BBB Rating
9
BBB Neutral Reviews
0
BBB Negative Reviews
5

Reputation - 8 / 10

Blue Ribbon is accredited by the BBB and has an A rating. It is one of the very few home warranty companies that has more positive ratings than negative ones. The company has been in business since 1985, longer than many of its competitors.

Contact & Additional Information

Homepage URL
Company Phone
(303) 986-3900
Headquarters Address
95 S Wadsworth Blvd, Lakewood, CO, 80226
Year Founded
1985

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Customer Comments & Reviews

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R
robb w
9/7/2017
If it is your option avoid Blue Ribbon. We were given this policy by our realtor and when we tried to use it we realized how horrible this company is. The policies they follow are not outlined in the contract they use. The word "replace" really means given a settlement check for much less than the appliance, or whatever is broken, actually costs. It usually takes 2 or 3 calls to get through the a representative and then when you finally are able to talk to a person they give you the run around which makes it very difficult to actually get done what needs to be done. I would rate them 0 stars if an option. Please avoid this company if you want to avoid a headache and subpar service for your... Read More


Faith B
Littleton, Colorado
8/25/2017
The warranty was purchased by our realtor. If it was our choice we would have gone with American Home Shield. After having experience with both we can say AHS is far superior. We had AHS for 7 years with beautiful service. Blue Ribbon has some pretty ridiculous $$ limits that dont actually cover the cost of the replacement...like on a hot water heater or ac/furnace. AHS doesnt have these limits. While with Blue Ribbon we had to have a hot water heater repair. The plumber they sent out took 72 hours to contact us and was incompetent- making the problem worse. He charged $225 and they only pay out a total of $745 (even if you have multiple issues). So then we needed a replacement. The... Read More


T
Telly L
Denver, Colorado
7/23/2015
I have had this home warranty on my townhome for 3 years now, and it has paid for itself every single year. From several plumbing leaks, to a furnace repair to a garage door opener replacement, when I call I get immediate attention and their technicians are always friendly, professional and tidy. The customer service staff is, for the most part, friendly and happy to help. I have had one claim denied, but it was for an item that isn't covered under the warranty. They gave me the number for their technician who came out and gave me a much better price for the repair than the 2 other companies I got quotes from and he got it fixed right away. I will continue to renew my blue ribbon policy.



Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry