American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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After a month that AHS repair person could not fix my fridge. The operator told me to go ahead and buy one, you will be reimbursed. I asked if I could get a pre-authorization, She said there is no pre-authorization department. I bought an inexpensive fridge and tried for reimbursement, I was denied. Although, people I spoke with were very very nice.
The contractor promptly responded to my initial request, and returned promptly when the initial repair did not resolve the problem. The provider was courteous and responsive to our needs from the beginning of our work together.
After being a customer for years, we recently filed a repair request for our pool heater. AHS sent out a technician of their choosing who indicated that the 14 year old pool heater failed because of a nearby sprinkler head (which happens to be pointed in the opposite direction)?!?! Never mind that the unit is over 14 years old and has sat out in the weather all of that time. Calling AHS is useless. If you do get to talk to anyone after holding 30-45 minutes, you will get someone who could care less about your issue. They just want you off of the call as quickly as possible. Requested to have an independent technician look at the equipment but of course AHS said they would refuse to... Read More
AHS is the best advice anyone gave me on buying a new home and the best advice I give those I know are buying a new home! The provide professional support in all that the cover and deal with only the most reliable providers!
Do Not Waste your money on these people , very unprofesional specially the repair companies that they work with like magic appliances, etc..... each time they came to my house and tried to fix any appliances, it worked for a few months and went back to the original problem. last one was my washing machine, the person told me is unrepairable and will cost $1500.00 and is my fault for "abusing the machine " for putting too much clothes in it ??????? but when I called the actual company for my machine, they fixed it with $200.00. no problem.
I don't know how this company got to be #1. They must be paying consumers advocate some money. American Home Shield is horrible. As I type I am still waiting for a contractor to come to my home to make repairs. I already paid the service fee. For the last three days American Home Shield hasn't been able to reach the contractor. They can only leave messages because the contract company does not answer their phone and apparently isn't required to return calls to American Home Shield. Needless to say I'm out $75.00 and no one really cares. I'm in the market for a better home warranty company now. PITIFUL!
I have never had a contractor show up the same day I requested service. They are a lot more expensive then comparable home warranty companies. I'm switching currently to a company that only charges $60 compared to the $100 you charge. Also my monthly payment will be cut $30.
My phone call was answered promptly. I received al follow up phone call from the contractor in about three days. I was able to schedule an appointment time with them and they showed up during the time window they provided.
Poor service and inexperienced contractors
American Home Shield is by far the worst company we have dealt with. It has taken them 5 months to honor a service request and have a tenacity to pass the blame to the technician and vice versa. There are also dishonest with one representative claiming one thing and the next one picking up the call saying something else.
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
