American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This company is terrible! Apparently, a broken water heater is not an emergency. It took a full week for the company to send someone out. When the water heater broke down completely and had to be replaced, I had to find someone myself to replace it because that would have taken AHS another 2 weeks and cost me nearly $600 out of my own pocket. Really awful customer service. BAD experience. Unfortunately, I am stuck with them right now because they don't return the unused portion of the premium (if you pay a year) after you've made a claim. After this, I am out.
This company is HORRIBLE!! Expect minimum of 45 minutes on HOLD! Expect NO ONE TO DO ANYTHING. I will NEVER, EVER get an AMERICAN HOME SHIELD WARRANTY ON ANY HOUSE I PURCHASE IN THe fUTURe
I would say the vendor associated with AHS was very friendly and knowledgeable. He was very efficient and helpful. The customer service representative that took my call regarding my issue was also very kind and helpful.
We recently had AHS send out a contractor for the AC unit. The contractor was timely and efficient and fixed the problem. We are in the heat of the summer so this was a greatly appreciated service. Over the years we have used AHS frequently and they have always taken great care of us.
the young man who came was knowledgeable AND solved our air conditioning issue. So glad. He arrived when he said he would and cleaned up after himself. The AHS representatives with whom I have spoken on the phone have always been polite and helpful.
AHS handled an AC problem for us.hey responded to our request in a timely manner, & set up the appt with the contractor.
the contracting company was adequate at best.
the problem was resolved by AHS when they issued payment directly to me in lieu of us having to have their contractor fix the problem .
I experienced a/c problems and called ahs and was contacted by service provider within 30 minutes to set up a time for repairs. Service provider was on time and professional and resolved the problem in a timely manner.
We had a leaky faucet in the main bathroom. I called customer service and they immediately set up a service call. The plumber came the next day. He was very friendly, knew what he was doing. He was fast, done with project in about 45 minutes. Very satisfied.
My AC went out in April. No AC in Florida is tough and within one day of making a call for help., a tech called me and came to te house to asses the problem. After ordering parts needed AC was up and running Within one week. Thanks for a great
Job
I recently dropped AHS after being with them for 18 years. The price increased dramatically every year, but I attributed that to inflation. Their customer service has dramatically declined. I have had nothing but problems this past year. I had a service call almost 1 year ago. I had paid the contractor as required, but AHS kept billing me, sending me past due notices. It took MONTHs to get that to stop. I had a heating issue. They sent a repair person, they made a repair. It did not last more than 2 weeks and was again broken. This time AHS said this is a noncovered item, and would not repair it, but made me pay the service fee. The amount of time on hold to get to speak to an agent to... Read More
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
