American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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TOTAL RIPOFF! First the SO CALLED water heater contractor lied about what was wrong and wanted big bucks..... and even though I paid PREMIUM, I GOT NO COVERAGE on the water heater..... Stupid me! I dropped them immediately!!!!
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Marilee, I am sorry to hear about this issue regarding the water heater, please send your information to social@ahslink.com and I will look into this situation. We value our customers and want to see how we can resolve this matter. Thanks Daryl
Worst service ever! The SO CALLED Water heater guy tried to get me to pay for new stuff (in the wall) and other sensors!!!!!!!!!!! Guess what, a fried came over and just turned the heat valve back ONE KNOTCH and it is not leaking! WHAT a THIEF!!!!!!!!!!!!!! I dropped them that day! OH and American Home Shield would pay for NOThING! I spend over 600 dollars a year on Premium service.... I am DONE DONE DONE
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Marilee, Please send your information to us a social@ahslink.com and we will look into this situation. Thanks Daryl
I have this home warranty company but would like to know what Daryl did to fix the problems in the reviews by their customers. My new contract is coming up for renewal , which is going up in cost,and I want American Home Shield to prove they can be trusted. I also want to know all of the fine print in advance. I have done business with this company since 1995/96 until now. This includes two homes, which started out with a $35.00 service fee , at around $450.00/year and is now up $645/per year and$75.00 service fee. Now you have to maintain yearly service on your units by some other business. To me they are really costing you double each year and know that the other company will fix a... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Carol, Sorry to hear about this situation, If you send your information to us at social@ahslink.com we will look into this matter. Thanks
I have been with them for 11 years and they changed their policy. I was paying $53 a month, starting out at $43 a month. Now they want $110 month. Definitely changing companies and whenever I called in for a desired repair, I was on hold a long time. They are not customer friendly. Do not go with this company.
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T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
We regret to hear that you are considering switching your home warranty provider. American Home Shield offers many coverage options that best suits your individual needs. Prices are subject to change with coverage; however, we are glad to speak with you about alternative coverage plans. If you are interested, please send me your contact information, including contract number and/or property address to social@ahslink.com, Attention: Consumers Advocate. I look forward to speaking with you soon!
The worst possible service. Refrigerator needs replaced due to system failure. They have so far sent in two different repairman, who have both told them it needs to be replaced since it cannot be repaired. (AHS then Sears ) They refused to accept the professionals word. So next a woman named Whitney refused to authorize a replacement. She said she was going to send in another GE man to repair it. He came today and told them it CANNOT BE REPAIRED. They have already spent nearly $650 in service calls so far trying to find a way to avoid have to stand by their warranty. As of today a person told the GE repair guy that AHS would be contacting the customer within 24 hours.... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, I apologize for this experience regarding your refrigerator, please send your information to social@ahslink.com and we will look into this matter. Thanks Daryl
American Home Shield took over HSA Warranty and since they have taken over, I have had nothing but trouble. I had a repair in Oct where my hot water heater busted and of course it happened on Sat, and they said they couldn't have anyone come out until Mon bc they don't request After hour emergency calls unless there is water damaging the interior of the home. I called the plumbing company that they told me would come on Mon and they were happy to come on Sat and diagnose the problem and at least order the part or unit since that would take a few days. When i called them, I asked had the warranty people even checked with them to see if they could come out on Sat and they said no, the... Read More
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Jillian, I am sorry to hear about this plumbing issue that you have experienced, I'm sure this has been a very frustrating matter, if you can provide your contract number or property address and zip code and send to social@ahslink.com attn: Daryl I will look into this matter and follow up with you. Thanks Daryl
Terrible service. They find every loophole to avoid paying to fix an issue. They are slow to respond, and have bad customer service. The contractors they use are worthless. Reported AC issues on 4/15/17 contractor would never return American Home Shield calls ,it took a month to get my AC replaced and American Home Shield told me I have to pay 1,100 to the contractor when everything should be covered in my contract.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
At American Home Shield, we value all of our customers and respect any feedback for improvement provided. It sounds like you have had a less than satisfactory experience recently with your home warranty services. I am glad to help and address any concerns you may have regarding your air conditioner work order. Please send your contact information including contract number and/or property address to social@ahslink.com for further assistance to Attention: Daryl, Consumers Advocate. I look forward to speaking with you soon. Thanks!
I called AHS when our water heater began leaking, and they sent out a repairman very shortly. The first day, they inspected the unit and determined that it did need to be replaced. A few days later, the company owner came and installed a new water heater. We were thrilled. I happily paid the $75.00 fee with a check. There's where it became annoying. A week or two later, I started getting messages from AHS that I needed to pay the fee. I told them I had, gave them the check number and told them that the check had cleared our credit union. They said they'd follow up with the plumber. Again, I received emails and even snail mail telling me that if I didn't pay the fee, my account... Read More
T. W
AHS Rep of American Home Shield
Official Response
AHS Rep of American Home Shield
Tricia, thank you for taking the time to rate us positively although you had a less than perfect experience with AHS. We are thrilled that you see value in your warranty! We sincerely apologize for the incorrect billing and hope that it has been corrected to your satisfaction. Thanks for allowing AHS to provide your home warranty needs.
I have been with American Home Shield and I am fed up. I had a issue and although the contractor came we are now waiting on AHS to give an authorization for repair, it has been 3 days and no authorization for AHS. Terrible response time. Looking to renew with a different company.
AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Stella, I apologize for the length of time that is has taken to resolve this matter. I will look into this situation and follow up with you. Thanks Daryl
I switched to them from First American to save money and because they allow the service provider to provide if possible the part needed for repair instead of using a purchasing department which adds a few days to the repair. Unfortunately, the service I received was so poor. I had 2 plumbers out who could not fix the problem giving two different reasons for the problem. I paid the deductible to the service provider directly. Then getting late notice from American home Shield saying I owed them money. Five calls later it was finally fixed. Unsatisfied with the service providers I tried to get help from a supervisor with the warranty company when I was told it was against their policy... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Theresa, I am sorry to hear about this situation regarding the plumbing, and billing issue, If you send in your information to social@ahslink.com attn: Daryl, I will look into this matter. Thanks Daryl
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Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
