American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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This is the worst company ever!!! I called on a Monday to get a service call on my oven, on Tuesday the company assinged calls me to set up an appt from 2-5 on FRIDAY 4 days later. My husband took the afternoon off to be there from 2-5 we get a call at 3:30 after I text the company (becuase their voicemail box was full and you could not leav a message) asking for an update on ETA she calls to inform me that the techs car broke down and we need to reschedule to the next day with a window of 9-12, which I cannot do b/c my son has t-ball 10AM. I call AHS to inform them of all this and I waited on HOLD FOR 2 HOURS AND 20 MINUTES, yes you read that right. Finally reach a person and get told... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Evelyn, We apologize for the hold time and the inconveniences that you have experienced regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you concerning this matter. Thanks
I've needed 3 repairs done recently that were all covered by American Home Shield. One was electrical, one was a washing machine, and one was air conditioning. The only problem we had was a delay in some of the repairs because AHS had a problem finding a contractor in our area (we live in a rural area). Despite that, I still give them 5 stars because of the otherwise excellent service. They didn't try to find "loopholes" to get out of covering the repairs. (I used to have a company called Choice Home Warranty. They always had a reason to refuse repairs hidden in their contract.) The contractors that AHS used were prompt, professional, and pleasant. Thanks to AHS for being a reliable,... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Many thanks for the wonderful feedback Deborah.
They are unresponsive, wait times to speak with a person to even request service average a hour. They have minimal contractors on their list even for emergencies, they have no direct contact number once you have had a bad experience and generally do not care if your issue is handled in a timely fashion. I had some sort of leak ongoing and after 1.5 hours on hold to speak with someone, they told me they had hours and hours to even locate a service professional who then had greater than 24 hours to respond. They refused to authorize my hiring of an outside contractor with subsequent reimbursement. The ongoing issue has caused further issues including electrical and drywall that they refuse... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Kara, If you send your information to us at social@ahslink.com, attention, "Consumers Advocate", we will look into this matter. Thanks
I have been been a member for approximately 20 years. I wouldn't have it any other way although the prices of course over the years have gone up, it still saves alot of money. These days it's so easy to get online with AHS and they contact contractors who then contact you to set up an appointment. A experienced contractor contact you almost immediately . Depending on the issue, you know you can depend on the service. I wouldn't have it any other way.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Thank you for the great feedback and we are happy that you are pleased with your services. Thanks Anne.
Called them in June about my air conditioner. $100.00 and the guy said change your air filter. House was STILL not cool, paid an outside company to come in, they spent 4 hours and said the unit needed to be replaced. Call AHS back and I have to get there company back out again to see if they agree before they will pay me anything towards the purchase of a new air conditioning unit. They are difficult to get on the phone, and the companies they use never spend any time diagnosing the issues.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Sara, We would like to look into this situation and follow up with you concerning this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in touch with you regarding this issue. Thanks
Many who have written reviews on here have apparently had the same bad experiences I've had. About three weeks ago I called AHS ,and that was an ordeal in itself. Finally getting someone after a 20 minute wait I was told I would get a call within 48 hours to set up an appointment from a technician to see why my small HVAC unit was not cooling properly. Three days later I get a call and was told someone would be out in 2 days between 10 and 12. They show up at 1:00 and I was told the problem was actually a dirty air filter on the unit. I had a new one under the house by the unit and he used it. Due to a family medical emergency I had to leave for several days and when I returned I relized... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Mary, We will reach out to you concerning this issue with your services. We certainly apologize for this experience and would like to see how we can resolve this matter. Thanks
Buyer beware! I want to warn other considering purchasing a warranty from American home shield. My home in Arizona has a multizone ac system. 3 years ago ( 7 years after it was built) part of my house would be significantly hotter than the thermostat for that zone was set while another part significantly colder than the thermostat for that area was set. Half the house functioned normally with the corresponding zones maintaining temperature correctly. I have had ac repair men out to my house 5 times now. At 125 dollars for each visit and each time I was told either that nothing was wrong, or they could not figure out what was wrong and would lot help further, or added refrigerant to the... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Kristen, I am sorry to hear about this situation, we would like to look into this matter and address your concerns. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with you. Thanks
American Home Shield is the worst experience you can have. customer service Ha!. On hold for hours, send out inexperienced vendors and don't take responsibility for billing errors. On hold now for over 1 hour just trying to pay a bill. Don't get suckered.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hi Jackie, Sorry about the hold time and the issues regarding your services. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will follow up with you. Thanks
I've never been so disappointed, and dissatisfied in my life. I've had the customer service reps, lie to me. I've had them be extremely unprofessional and uninterested, and inconsiderate of my home being without air for over a week. I understand there are policies that are followed. But I've also told them whoever they send out to my home for the 3rd time, cannot just come trip the ac to turn it back on with the moisture indicator. I've done that several times. Sure enough the tech came out from Home mechanical heating and air, turn the indicator back on and got paid 75.00 and left. He was rude and didn't want to listen to me. I explained the air will cool down then it will get hot... Read More
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello, We would like to offer our assistance regarding this issue. If you send your information to social@ahslink.com, attention, "Consumers Advocate", we will be in contact with your concerning this issue. Thanks
I have been trying to get through to customer service to no avail. Whenever I call, I am on hold for thirty to forty-five minutes.
When the the technician came out to service the a/c, he did an incomplete job and gave a wrong diagnosis. I've been trying to get in touch with an AHS representative for the past two days. I am highly disappointed! I'm still waiting.
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AHS A
Company Rep of American Home Shield
Official Response
Company Rep of American Home Shield
Hello Denise, We would like to help resolve this situation. Please send your information to social@ahslink.com, attention, "Consumers Advocate", and we will contact you concerning this issue. Thanks
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Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
