American Home Shield Review
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4,140 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4140 Customer Comments & Reviews
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I requested repair for my refrigerators on April / 26 more than three months ago and until now I didn’t get any repair and when I contacted ACE Appliance Repair the contractor they said they are still waiting for parts to come from ASH I called customer service too many times without any results… it’s really a very bad service
I have had an open service request going on 6 months and I have called many times trying to resolve this issue and each time the agent assures me that it will be taken care of and they will call me back with a resolution. I have a broken heater - with the service request date of February 28, 2021. My next option is to file a report with the FTC and the FBI suggesting that fraud has been committed.
Don't waste your money signing up with American Home Shield, their service is awful! Making a claim was arduous and required several calls of at least 30-45 minutes duration. The company they assigned to carry out the repair, (Gifted Hands), never made contact (although the service history stated that they had tried to call without success). Called Gifted Hands in desperation and left a couple of messages but still no call back. A second call to AHS achieved nothing, as they assigned Gifted Hands to carry out the repair again, which resulted in the same dead end. A third call to AHS was made and the CSR insisted a supervisor would need to call back, as AHS could not offer an alternative... Read More
AC in bedroom upstairs went out on June 10th. It's August 11th American Home Shields has sent technicians out 7 times and still the ac is not working. Yesterday they were supposed to be here with the part they order 2 weeks ago that would fix the ac. Our appointment was between 8am and 12 pm. They never showed up, never called. Have been on the phone all morning, nobody answers we just get immediately put on hold, disconnected over already.
I have their warranty which is suppose to cover my garage door opener. It is a heavy door and unable to roll it up to get my cars out. I called on a Friday and couldn't get someone out until Monday.. They sent out a guy from sears who drove about sixty miles to get here. He said it was the spring but he could not repair it. They would have to send someone else to do the repair. An hour later we get an email from the company saying the spring is not covered. Remember all this time I can't get my cars out of the garage. So I called a garage door company which is 15 miles away and they could fix it and even was willing to come out today inspect and give me a repair cost. When I... Read More
Very bad timing and customer problem resolution.
I was pushed to pay them twice for the same service.
First contractor they sent it to me did nothing.
I called them number of times to get any valuable response and resolve the situation, no luck
I was pushed to make another service request for the same issue.
Second company resolved the issue.
I ended up with paying twice service fee for the same issue
This is one of the worst companies I have ever deal with. Very poor customer service I was put on hold for one hour when they transfer my call to the cancellation department. Once I reach the cancellation no one pick up the phone I called back to customer services they said they will email the cancellation department my request to cancel my policy and somebody would get in touch with me within 24 hours. I called back after 24 hours and the same thing occurred I have been waiting four days now for someone to called me . I had to go to my credit union to put a stop on my credit cards this place is a joke. Bruce Perry
Horrible, horrible, horrible service!!! I have had nothing but unsatisfactory service from American Home Shield since I bought my home. I've been waiting over 3 months to get my dishwasher repaired first they told me that it was going to take a few weeks nobody called me back. Then they told me it was going to take 2 weeks nobody called me back. So now they are telling me that it's going to be another 8 to 10 weeks for a part that I was told isn't even produced yet I have to wait for the manufacturer to produce the part so they can put it on my dishwasher!!! It'll be almost 6 months by the time they get that part even if they do get the part I keep asking them why can't I just get a new... Read More
Not the best warranty program, but then, there isn’t much out there. Unfortunately, you have to wait up to 48 hours to get them to contact you regarding the problem, then they assign companies that don’t have the best service… so you can actually wait up to four days to get your problem fixed. When there isn’t much out there to compare to, this is what you get.
So far this home warranty has been an absolute life saver! They have replaced 2 appliances, without and fight over it whatsoever and repaired my dryer and my plumbing problem!
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