American Home Shield Review
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4,138 Customer Comments & Reviews - see all comments
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American Home Shield is a Tennessee-based company founded in 1971 to provide coverage on home appliances and systems in the United States through its network of home service professionals.
The company offers service contracts that cover the repair or replacement of major components of home systems and appliances. Customers can also purchase optional coverage for pools and spas, guest houses, home electronic systems, roof leaks, maintenance services, and more.
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4138 Customer Comments & Reviews
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I wrote a detailed complaint and you deleted it. Terrible service
When you are able to get in touch with them and get a quality company scheduled, the service is good. However, it is difficult to get in contact with them and many of the contractors they use do not answer their phones or come as scheduled.
It took two over two hours of my time to reach AHS over a service charge that was billed to me when I never spoke to anyone to schedule service. They do not respond to emails or mail and you have to wait on hold for over 30 minutes. Ridiculous.
It took 5 visits from the contractor and 6 weeks to repair our air conditioning air handler. This is totally unacceptable! In addition, when we called AHS or the contractor, we were always on hold AT LEAST one hour before someone answered our call! That also is unacceptable. We are extremely dissatisfied and would NEVER recommend AHS.
Ecco tec came to fix air conditioner and said they needed a part and would have to clear it with you third attempt at fixing they said they'd get back to me haven't and when I tried to get them both numbers were disconnected. Tried to get American home shield to tell them and hung up after one hour holding what's the story ileane eisenberg 410 358 4225
So far I have had to call upon AHS twice and both times everything went very smoothly. Very easy to work with
Great to have! Saved $900. On my air conditioning system.
I was extremely pleased with the Whirlpool repair person sent. He identified a problem in the interior of my refrigerator and verified it with Whirlpool while he was here. My refrigerator freezes items and liquids. Whirlpool verified that the fact that the shelves are short and do not fit into the refrigerator properly...the air circulation is affected. AHS doesn't fix shelves, usually broken shelves, under their contract. These shelves were not manufactured to spec, which is not a broken shelf. I feel that someone needs to either replace or find a way to secure them properly as the tech advised these could collapse inside (they are glass shelves), and the contents fall, some of the... Read More
The contractor came out when he said he was going to be there and took care of the problem. I did not have any contact with him as this is for my rental house. But everything was done in a good and timely manner. No more problems…
Booking service online.....easy.
Trying to speak to a rep. ... ridiculously looooong wait time.
However..... they have access to excellent service people.
I have used my home warranty on numerous occasions and have met with caring professional people on all occasions. In fact I am so impressed that I recommended this company to my sister who is a widow and lives alone in N. Carolina.
Top Rated
Our Partner
Limited Time Offer: $150 OFF All Plans*
- Home Warranty Plans Starting at $29.99 a Mo.
- Covering 2 Million Plus Members for 50+ Years
- No Age Limits on Covered Systems & Appliances
- No Inspections or Records Required
