Comcast Home Security Review

Comcast Corporation is a multinational media and technology company. Their XFinity brand provides home security solutions for homeowners across the U.S. XFinity systems must be professionally installed, and feature 24/7 monitoring, battery and cellular backup, as well as smart home control. They can be fully customized and integrated with Comcast's other services (internet and telephony).

Rating: 3.4 / 10 (Poor)
4 Customer Reviews - see all reviews
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How is Comcast rated?

Breakdown

4/10
Equipment
4/10
Monitoring
3/10
Reputation
3/10
Contract & Price
4/10
Technology Inegration

Overall Rating: 3.4 / 10 (Poor)

Comcast is the home security systems provided by Xfinity, a communications company with TV, internet, and telephony. Their devices can integrate fully with a variety of home automation technology, but their standard plans are quite basic. Comcast systems are more expensive than other comparable security companies.

How does Comcast work?

Overview

Intallation
Professional
Equipment Manufacturer
Sercomm, Visonic, SMC, Zen, Lutron, august, Chamberlain, Sengled, Philips, Kwikset, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 3.5 / 10

Comcast offers basic equipment as part of their standard plan, including window, door, and motion sensors that communicate with a control panel keypad. Installation begins at $50. Home automation and other environmental features, such as smoke monitoring, live video monitoring, remote thermostat control, and automated lighting are optional, as per industry standard. Each device must be purchased separately, although the company can make limited use of existing equipment already in your house.

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned

Professional Monitoring Services

  • 24/7 Professional Monitoring
  • 2-Way Intercom
  • Police Dispatch
  • Fire Department Dispatch
  • Medical Dispatch

Monitoring - 4 / 10

Comcast features 24/7 professional monitoring via cellular or broadband. Their call centers handle dispatch of all necessary emergency personnel. Total monthly recurring service charges, over the course of the 24-month contract, is $599.76.

How much does Comcast cost?

Contract & Price

Starting Price
$24.99
Max Price
$0.00
Number of Available Packages
1
Installation/ Activation Fee
$50.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
24 months

Contract & Price - 3 / 10

Comcast has a 24 month contract requirement and an early termination fee. Their monthly payments begin at a reasonable $24.99, and can reach $39.99 or more, depending on the equipment. Installation starts at $50, but generally averages $99. All in all, Comcast is more expensive on average than other smart home security systems.
Cancellation Policy: If you cancel or downgrade any services included with your package before the agreement expires, you will be billed the early termination fee specified in the agreement, unless you cancel within the first 30 days after installation or activation, as applicable. You may cancel the agreement by calling 1-800-COMCAST. If you cancel within 30 days of the date service is installed or activated, and return any equipment you have received from Comcast, the early termination fee will not be charged. If you do not cancel the agreement, you will automatically be billed and the terms of the minimum term agreement will apply.
Warranty: 30 days after the installation

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 3.5 / 10

Comcast systems can be accessed and controlled remotely via their iOS and Android apps, which send email and text alerts, as well as live surveillance feeds for packages including cameras, and remote arm/disarm. Comcast also provides some home automation features in their plans. Their devices are compatible with Amazon Alexa, Google Home, and Zigbee.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Comcast Reputation

Certifications & Associations

  • Underwriter's Laboratory (UL)
BBB Rating
B-

Reputation - 3 / 10

Comcast only has an Underwriter's Laboratory certification. Their BBB grade is A.

Contact & Additional Information

Homepage URL
Company Phone
(877) 591-2503
Headquarters Address
1701 JFK Boulevard, Philadelphia, PA, 19103
Mailing Address
1701 JFK Boulevard, Philadelphia, PA, 19103
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Latest Reviews

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D
Dan
Atlanta, Georgia
4/23/2017
I don't like the new program that Comcast resently download it and then I look at on my home security monitor. Please replace it with your original previous program. I don't see why you changed when it was working well as far as I'm concerned.

R
Rippoff
Metuchen, New Jersey
11/16/2016
The pits, stay away at all cost. They reel you in with the promo and upcharge or ala'carte everything...SMH I should've stayed with ADT! thank GOD this is only a 12 month contract additionally if you break contract there is a $1000 charge.

S
scott m
Katy, Texas
8/5/2015
I don't even know where to begin, I don't have the space to tell you the entire horror story of dealing with Xfinity. We finally paid the $200 to get out of the standard 3 year contract for a system that worked about 3 months. Everything that I was told about the system by the people at the Xfinity Sales office wound up being a blatant lie. We had 2 different versions of their non-functional pieces of junk. My time alone meeting with their tech staff cost me more than the system and the $200 to get out of this scam contract. When you call Xfinity security they have a habit of "accidentally" sending the "cable guy" that is not authorized to work on their systems so you are forced to... Read More

L
Lauren C
Vancouver, Washington
1/7/2015
Comcast home security is a joke... My house was broken into last week (while I was there) so I called to get a security system put in from Comcast. I was told that I would get 6 sensors for my windows and doors, a motion detector (that is good up to 85lbs.. I have a large dog) and a video camera. When the installer came he told me the motion sensor was pointless because it only goes up to 30 lbs and that he couldn't angle it so it wouldn't pick up my dog. I only got 3 sensors so half my house is still unprotected and they didn't tell me that you have to pay 5 dollars on top of everything to have monitoring for the camera... so basically I had a camera that did absolutely nothing. So... Read More

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