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Protection1 Security Solutions Review


ConsumersAdvocate.org Rating: 2.6 / 5 (Average)
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Protection 1, a division of ADT LLC, is a home security monitoring company that provides electronic security an automation services to residential and commercial customers in the United States. The company is based in Lawrence, Kansas and was founded in 1991.

In addition to providing home security monitoring, Protection1 also offers a wide range of solutions from energy management and access control to network management services.

How is Protection1 rated?

Breakdown

2.5/5
Equipment
3.0/5
Monitoring Options and Technology
0.0/5
Value
2.0/5
Contract Flexibility

Overall Rating: 2.6 / 5 (Average)

Protection 1, a subsidiary of ADT, LLC, is a top-rated security company that offers 24/7 monitoring services. The provider earned an A+ rating from the Better Business Bureau and has a 97% customer satisfaction rate. Focused on always providing reliable and fast customer support, Protection 1 has changed its automated telephone system to a 24/7 team of customer service representatives ready to answer your call.

Protection 1 employs triple redundancy monitoring to ensure around the clock monitoring for your home or business. That and the company’s one-day service call response, place Protection 1 on our dependable home monitoring list. If you are looking for a professionally installed security system and great customer support, consider contacting Protection 1 for a free home security evaluation.

How does Protection1 work?

Equipment - 2.5 / 5

The equipment provided by Protection 1 is manufactured by 2GIG Technologies, a company that continues to integrate the latest in security and home automation technology to its devices. Protection 1 incorporates 2GIG’s Go!Control touchscreen panel that features a full-color touchscreen with built-in cellular communication, integrated 2-way voice speakerphone, and among other things, it can receive software and firmware updates through a Wi-Fi connection.

In addition to the standard security sensors, Protection 1 offers recessed door/window contacts and garage door tilt sensors. The company also provides indoor and outdoor video surveillance equipment and mobile access. GE and Honeywell also provide equipment to the company.
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE, and 2GIG
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 3 / 5

When it comes to monitoring, Protection 1 has five UL Certified monitoring centers throughout the nation. The company employs a triple redundancy monitoring plan that comprises its main monitoring station in Kansas equipped with a backup system and an off-site monitoring station that can operate until the main center is operational again. With 24/7 security monitoring, a triggered alarm sends an immediate notification that will be answered in under 10 seconds.

The security system installed on the property also has a redundancy protocol. In the event of a power outage, the keypads and sensors can continue to work normally on backup battery power and the optional cellular service will connect customers to the monitoring center. Customers can also receive notifications by text if a window is left open or the motion detector senses activity.
Monitoring Options
Professional Monitoring
Self Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
5
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Protection1 cost?

Contract Flexibility - 2 / 5

Protection 1 offers four monitoring plans that start at $9 a week, from Basic Protection to Advanced Security. Each plan includes a free security system valued at $850.

The company’s most affordable plan, Secure, features 24-7 alarm monitoring, intrusion protection, and monitors your home for fire, carbon monoxide, and flooding. The plan is priced at $34.99. Secure+, available for $44.99, adds 2-way voice to the basic package. Smart Control includes all features from Secure and Secure+, with added energy and home automation, interactive control, and notifies users via text when motion is detected with a picture of the occurrence. This is the most popular plan, and it’s available for $44.99.

Protection 1’s top-tier plan is priced at $54.99 and adds indoor and outdoor video surveillance. Customers need to sign a 36-month monitoring agreement and must have satisfactory credit. If service is canceled before the 36-month agreement expires, customers are responsible for an undisclosed early termination fee.
Monthly Fee (min)
$0.00
Monthly Fee (max)
$0.00
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Contract Required
Cancellation Policy
Protection 1 does not state its cancellation policy online. Customers who want to cancel their service must call Protection 1 directly.
Warranty
Protection 1 offers a limited equipment warranty.

Contract & Price Fine Print

Service and installation charges vary depending on system configuration, equipment and services selected. It includes Protection One’s Extended Limited Warranty. It does not include $99 installation fee. There is also an additional charge for cellular connection.

Upon early termination by the customer, Protection One may charge the balance of the remaining contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits.

The system remains the property of Protection One. Prices subject to change and may vary by market. Satisfactory credit history required.

Technology Integrations

Technology Integration - 3.5 / 5

Protection 1 provides home automation with free mobile apps and desktop features. Protection 1 systems work with eSecure 1.0 and eSecure 2.0 that gives customers remote access from anywhere in the world, adding home automation features such as door locking and unlocking and thermostat control.

Alarm.com packs all features available form eSecure 1.0 and 2.0 and adds voice control capabilities through Amazon Alexa and Google Home. Users can stream HD video with apps made for Apple TV and Amazon Fire TV. All three apps are available for Android and Apple devices. Protection 1 systems also support Z-Wave and Zig-Bee devices.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Protection1 Reputation

Reputation - 2.5 / 5

Protection 1 was founded in 1991, and it’s based in Lawrence, Kansas. The company was initially accredited by the Better Business Bureau in the year 2000, and it holds an A+ rating. Protection 1 has recently done away with automated phone systems. Instead, customers who call speak to a highly trained representative to assist them. Customer service will answer your call within one or two rings. The provider's average response time to an alarm or signal is about 10 seconds, one of the best in the industry.

Regarding customer satisfaction, the reviews are somewhat mixed. While many praise the customer support and monitoring provided by Protection 1, others were not happy with several of the authorized dealers who installed their systems, and others mentioned the high cancellation fee.

Be sure to check local reviews before committing to any monitoring provider. We must add that in 2017 Protection 1 and ADT merged. Both companies are now managed by Protection 1 CEO Tim Whall.
Trust Pilot Rating
6.8 out of 5
BBB Rating
A+
Date Collected
2018-07-13
Year Founded
1991

Protection1 Summary

In Conclusion

In business for over 25 years, Protection 1 is one of the largest home security providers in the nation. The company's non-automated customer support that lets clients talk to a real customer service representative with an incredibly short wait time certainly gives the company something to brag about.

Protection 1 appears to be better suited for homeowners who are not planning to move in the near future. Because the home security provider requires customers to sign a 36-month monitoring agreement, those who decide to cancel their contract will have to pay the full amount owed at the time of termination. The company does offer to transfer your existing service to your new address but be ready to pay a $150 fee toward the installation of a new system. This offer seems to be available to only customers who have fulfilled their initial 36-month agreement and are willing to sign up for another three-year contract. Renters can find a better-suited company.

If you are looking for home automation capabilities, Protection 1 Smart Control offers one the most comprehensive smart home plans in the business. Users can have total control of their Protection 1 System by downloading the app from the App Store, Google Play, or Microsoft.

The totally integrated system lets users receive real-time alerts by sending notifications right to their smartphones. Moreover, when the home security system integrates surveillance cameras, users are able to watch live feed right on their phone, and with the integration of apps made for Apple TV & Amazon Fire TV, customers can watch up to four simultaneous video streams through their smart home's television or tablet. Homeowners who have an Apple or Pebble watch are able to perform basic home automation right from their wrists. Another cool feature is geo-fencing, which utilizes your phone’s location to automatically adjust the home’s temperature and turn lights and video cameras on and off based on its location.

The deductible reimbursement program provided by Protection 1, SafetyNet is a service that will pay up to $1,000 for your insurance’s deductible if your home is burglarized while it is being monitored by Protection 1. Customers need to submit a copy of the receipt with the amount paid to the client’s home insurance provider within 90 days in order to be reimbursed.

Contact & Additional Information

Homepage URL
Company Phone
(877) 776-1911
Headquarters Address
1267 Windham Parkway, Romeoville, IL, 60446

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