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Fluent Home Security Review
ConsumersAdvocate.org
198 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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I had there service put in my home April 23, 2018. They used existing equipment and only installed a smoke detector/carbon monoxide and one door sensor. The tech had issues installing and was here for over two hours. They said I was all good. Next morning Alarm went off when I opened door and I couldn't shut it off since a my code was not put in. I have had a non-emergency call to my phone just stating that they received a non emergency call from my system. I called whom I was told to call and nothing was done so I did not re-set the system in fear of having it give false alarms which I would be charged for. They are not willing to cancel due to poor customer service. They set up... Read More
4 People found this helpful.
We are now pushing two months with no home security. We were credited with 2 months which has prevented us from cancelling this service. Up until this point we thought the alarm would notify us even though it would not notify your center. This morning we forgot to turn it off before opening the door. It just notified us the door was opened. So we’ve had a false sense of security up to this point.
The out sourced techs that have come twice, they were excellent and the credit for 2 months are the only reason I gave you two stars.
Are you willing to reimburse us for having to pay someone to house sit while we were out of town? Or when we leave for vacation in a few weeks?
4 People found this helpful.
I should have just stayed where I was at. From the start, it was a headache. I was trying to take my son to the pool - only to be ambushed by a sales person. As I tried saying I needed to leave by so-and-so time, he agreed it wouldn't take long. Well, he was wrong. Then, because it did take long, he said he would knock off the first two payments, which didn't happen, and I had to call about. Now, ever since I had the doorbell camera added for "security," which is how he sold me on switching in the first place, it has been a nightmare. It never works, and they always want ME to spend my time trying to fix it - which it never does. Then, they send a person out. He gets it working for a day... Read More
4 People found this helpful.
My 83 yr old mother was ambushed by a salesman that showed up at her door.. he talked her into a contract she didn't want or need. Within 9 months the system failed, Fluent service was called out and they removed a battery pack so the system would stop alerting...(it alerted mom twice a day for weeks) . At that point my mom was paying for service she was not receiving. Fluent never resolved the issue, the system was inoperable and useless, Fluent kept taking money out of her acct. This company is is the business of getting vulnerable people in contracts that they feel obligated to pay... This company scammed my mother don't let them scam you stay away
4 People found this helpful.
I signed up with them about five years ago and after two years I was contacted by a rep to see if I wanted to lock in a better deal and extend my contract. I agreed but didn't realize that he was extending it by another THREE years! He didn't mention that at all and also said he would send paperwork so I could review the terms. I never received any paperwork and when I called to see if I could cancel my service a few years later they told me that they don't send out any paperwork and I am locked in until 2018, unless I want to pay up front for the remaining months. Be careful before you agree to anything with this company! They record the calls and will tell you that if you give any... Read More
4 People found this helpful.
I just got the system and it is very user friendly and the rates are competitive. I've read the other consumers' reviews and they do tell you everything up front. The. Another sales representative review everything again on the phone. I believe the displeased customers did not listen closely. Everything was clearly outlined in the contract and the salesperson even talked me out of certain items that I thought were cool but wouldn't be benificial to my home. So far I am very pleased and the iPhone app works very well. I even have a code for our babysitter so she can turn off the alarm but does not have access to all my settings on the system. I am locked in for 5 years but we are not... Read More
4 People found this helpful.
A Fluent sales representative came twice to my door and with a very aggressive sales pitch talked me into trying out their system assuring me there would be no cost if I decided not to stay with them. After I agreed to try out their company with the assurance that I would still have my existing company a tech showed up at my door and dismantled my existing system and attempted to put up theirs. After over three hours of painfully waiting because it was now 9pm and I am completely paralyzed due to a broken neck from falling out of bed, I come to find out that they could not set up their system and my internet was broken. Because it was the weekend ( this all happened Friday night), I had to... Read More
4 People found this helpful.
Their sales reps are liar and use deceptive tactics to get you to buy. I was offered three months of free service, but when I later checked the contract, I found he added the three months to the end of the contract.
The service so far has been fair, but response to cell phone activation/deactivation is almost nonexistent it is so slow.
4 People found this helpful.
this company is a scam plus will auto renew at end of contract they will charge you to come out with a tec for the equipment that does not work . do not ever sign up with fluent or any other security system bad bad bad.
3 People found this helpful.
bad service & worst management, the supervisor can't solve the problem. always said will call back to solve the problem but never did the action. the customer service had to deal with me every single time because the supervisor doesn't even talk to me
3 People found this helpful.
Top Rated
Our Partner
Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home