Fluent Home Security Review

Rating: 6.2 / 10 (Very good)
35 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

How is Fluent rated?


Contract & Price
Technology Integration

Overall Rating: 6.2 / 10 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 8 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Monitoring Center Type
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract & Price - 6 / 10

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
90-day equipment guarantee

Technology Integrations

Technology Integration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 3 / 10

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected
Year Founded

Contact & Additional Information

Homepage URL
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

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35 Customer Comments & Reviews

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Leanne S
Toronto, Ontario
Total scam by their salesperson and having nothing but issue with a few of their customer service reps. Stay far far away from this company. They charge twice as much as other companies as well.

S. W
Kingston, Ontario
I don't know what the half star people are whining about. The Fluent sales guy who came to my door was very straight forward and no BS. He never tried any nonsense scams or lines. He was straight up. I have worked in the tech field for 22 years and understand the technology... At no point did the sales guy lie or make up stuff to convince me to buy. (He didn't know I was a tech) I went with them mainly because of the sales guy.

Ali A
Red Deer, Alberta
Misleading reps with incorrect information regarding product availability and breaking town bylaws of obtaining an alarm permit prior to installation. Took installer 4 hours (until after midnight) and he left his garbage on my living room floor. Later, 1.5 months, find out that product they sold you isn't available for another 2 months. Speak to rep online, save chat transcripts, admitting they breached contract by this action as all pieces haven't been received. Company offers other device until original product comes available. No contract signed for this device. Contact company the 2 months later to find out the original device is still not available and that it's not even... Read More

geraldine a
Knoxville, Tennessee
This is a horrible company. They appear to be a very reliably Co. They will show you credential. They will show you letter heads from another company asking you if you have received one of these letters from your current alarm Co. They will tell you your current alarm company is going out of business and your rates will be increasing with your current alarm Co. All lies. Do Not Change Your Current alarm to THEM. . They paint a pretty picture but its all based on lies. Once you sign the contract your locked into it for 60 months. You call them on the phone and you sit on hold for ever. Once you do get a rep { they are a call center} and you tell why your calling their reply is I can't... Read More

Tim F
Atlanta, Georgia
Fluent is amazing! They have the best customer service and the representative Jonathan Starley was very thorough and helpful. There was a bit of a delay in the installation and they compensated with a free month. They have the coolest features like the doorbell camera and door lock that can be controlled with an app on my phone. Can't say enough good about Fluent!

Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • GE wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo