Fluent Home Security Review


Rating: 6.2 / 10 (Very good)
38 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

How is Fluent rated?

Breakdown

8/10
Equipment
6/10
Monitoring
3/10
Reputation
6/10
Contract & Price
8/10
Technology Integration

Overall Rating: 6.2 / 10 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 8 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract & Price - 6 / 10

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
3
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
Warranty
90-day equipment guarantee

Contract & Price Fine Print

The company offers three basic plans: Automation, Energy and Security, but prices are subject to equipment and features. Fluent Home offers customized plans and equipment where the cost varies on the number of equipment and features a customer chooses. Fees such as installation and activation are disclosed once a custom quote is given.

Technology Integrations

Technology Integration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 3 / 10

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
B-
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
6
Date Collected
2017-08-17
Year Founded
2014

Contact & Additional Information

Homepage URL
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

What We’re Hearing From Our Readers
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Customer Comments

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K
Karon
Wenatchee, Washington
7/25/2017
I signed up with them about five years ago and after two years I was contacted by a rep to see if I wanted to lock in a better deal and extend my contract. I agreed but didn't realize that he was extending it by another THREE years! He didn't mention that at all and also said he would send paperwork so I could review the terms. I never received any paperwork and when I called to see if I could cancel my service a few years later they told me that they don't send out any paperwork and I am locked in until 2018, unless I want to pay up front for the remaining months. Be careful before you agree to anything with this company! They record the calls and will tell you that if you give any... Read More
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W
Warner
Fort Worth, Texas
7/1/2017
I've had the system for 2 days now and so far so good. The sales rep. was very thorough about packages and didn't try to sell me a package that I didn't need, and said that I could add additional equipment later. Once I committed to their product he had a tech come to home that same night and did the install. I was a little skeptical at first, I even had questions the next day and they were answered via text. The only thing that I do not like is the 4 year contract agreement. Other than that, this is affordable and user friendly.
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M
Michael C
Shreveport, Louisiana
6/3/2017
I just got the system and it is very user friendly and the rates are competitive. I've read the other consumers' reviews and they do tell you everything up front. The. Another sales representative review everything again on the phone. I believe the displeased customers did not listen closely. Everything was clearly outlined in the contract and the salesperson even talked me out of certain items that I thought were cool but wouldn't be benificial to my home. So far I am very pleased and the iPhone app works very well. I even have a code for our babysitter so she can turn off the alarm but does not have access to all my settings on the system. I am locked in for 5 years but we are not... Read More
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B
Barbara G
Dixon, California
5/23/2017
A Fluent sales representative came twice to my door and with a very aggressive sales pitch talked me into trying out their system assuring me there would be no cost if I decided not to stay with them. After I agreed to try out their company with the assurance that I would still have my existing company a tech showed up at my door and dismantled my existing system and attempted to put up theirs. After over three hours of painfully waiting because it was now 9pm and I am completely paralyzed due to a broken neck from falling out of bed, I come to find out that they could not set up their system and my internet was broken. Because it was the weekend ( this all happened Friday night), I had to... Read More
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B
Bill S
Clackamas, Oregon
4/20/2017
Fluent, used their scam to try and get my mother to change to their system. Their representative claimed to be from Honeywell the manufacturer of the Keypad and was representing her local alarm company whom he saw the sign in the yard and referred to. He said he was scheduling for her free alarm keypad upgrade since the old technology was causing problems with the monitoring and insinuated it was unreliable. There wouldn't be any charge for this, but upon further investigation we found this Fluent Company uses intimidation and deception to get older citizens to change to their service.
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D
Danelia M
Cleveland, Ohio
3/9/2017
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More
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P
Pamela F
Theodore, Alabama
1/26/2017
I have been really impressed so far with my experience with Fluent. The gentleman who came to my home was thorough and professional and explained everything quite well. We were able to save $12 per month without sacrificing any change of service plan over the company that we used to have. I would recommend Fluent to any friends or neighbors without much hesitation.
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J
Jim
Venice, California
1/23/2017
Their sales reps are liar and use deceptive tactics to get you to buy. I was offered three months of free service, but when I later checked the contract, I found he added the three months to the end of the contract. The service so far has been fair, but response to cell phone activation/deactivation is almost nonexistent it is so slow.
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J
Jim
Venice, California
1/23/2017
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract. So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.
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A
Andy
Centralia, Washington
12/15/2016
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.
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