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Fluent Home Security Review
ConsumersAdvocate.org
198 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.
9 People found this helpful.
I originally bought a system with Stryke which changed it's name to Fluent. Since last week ( 4 years into a 5 year overpriced contract) my alarm keeps getting a 103 comm error code which causes the alarm to go off every time it rains. I tried resetting the system to no avail. I contact customer service and press 3 for tech support. I am on hold for approx. 10 mintues only to learn I am not waiting for tech support like I thought but a customer service person. I tell her the problem and she puts me on hold again so SHE can call tech support and relay my problem. She then relays their answer, resetting the system, which if you read above I already did. She then tells me she is going to put... Read More
8 People found this helpful.
Fluent, used their scam to try and get my mother to change to their system. Their representative claimed to be from Honeywell the manufacturer of the Keypad and was representing her local alarm company whom he saw the sign in the yard and referred to. He said he was scheduling for her free alarm keypad upgrade since the old technology was causing problems with the monitoring and insinuated it was unreliable. There wouldn't be any charge for this, but upon further investigation we found this Fluent Company uses intimidation and deception to get older citizens to change to their service.
8 People found this helpful.
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More
8 People found this helpful.
I agree about the misleading sales rep. They told my wife an I it was 12 month lock and then you could do month to month. It turns out the duration is 60 months. What a misrepresentation by the sales guy. Make sure you look at the fine print in the contract. Better yet, steer clear of them.
8 People found this helpful.
A salesperson for Fluent Security (wearing a Fluent pin and hat) showed up at my doorstep. He asked if I had a home security system (ADT sign in the yard) and asked specifics about what system I have, what my keypad looks like, do I have monitoring etc. This guy was extremely shifty and I am pretty sure Fluent Security is hiring the same people who will come over later and rob your home. I will NOT be doing business with this company, now or in the future.
7 People found this helpful.
Fluent Home Security purchased our contract from a local company. At first it took me some time to find who was our actual service provider (Fluent Home Security) and since being in touch with them it has been over one month and they will not send me a final invoice. I've called four times and they keep telling me they lose it in the mail, although we've received two pieces of mail from them in that time.
It seems they have a policy of not letting you out of your contract which seems borderline criminal in my opinion. Very bad experience and I would urge others to steer clear Fluent Home Security.
7 People found this helpful.
Total scam by their salesperson and having nothing but issue with a few of their customer service reps. Stay far far away from this company. They charge twice as much as other companies as well.
7 People found this helpful.
This is a horrible company. They appear to be a very reliably Co. They will show you credential. They will show you letter heads from another company asking you if you have received one of these letters from your current alarm Co. They will tell you your current alarm company is going out of business and your rates will be increasing with your current alarm Co. All lies. Do Not Change Your Current alarm to THEM. . They paint a pretty picture but its all based on lies. Once you sign the contract your locked into it for 60 months. You call them on the phone and you sit on hold for ever. Once you do get a rep { they are a call center} and you tell why your calling their reply is I can't... Read More
7 People found this helpful.
there equipment doesn't work so they want to charge me?!?!?! Service is the worst. I cant wait to switch.
6 People found this helpful.
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Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home
