Fluent Home Security Review


Rating: 6.2 / 10 (Very good)
33 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

How is Fluent rated?

Breakdown

8/10
Equipment
6/10
Monitoring
3/10
Reputation
6/10
Contract & Price
8/10
Technology Integration

Overall Rating: 6.2 / 10 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 8 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract & Price - 6 / 10

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
3
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
Warranty
90-day equipment guarantee

Technology Integrations

Technology Integration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 3 / 10

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
B-
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
6
Date Collected
2017-08-17
Year Founded
2014

Contact & Additional Information

Homepage URL
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

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33 Customer Comments & Reviews

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Danelia M
Columbus, Ohio
3/9/2017
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More


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Pamela F
Theodore, Alabama
1/26/2017
I have been really impressed so far with my experience with Fluent. The gentleman who came to my home was thorough and professional and explained everything quite well. We were able to save $12 per month without sacrificing any change of service plan over the company that we used to have. I would recommend Fluent to any friends or neighbors without much hesitation.


J
Jim
Marina del Rey, California
1/23/2017
Their sales reps are liar and use deceptive tactics to get you to buy. I was offered three months of free service, but when I later checked the contract, I found he added the three months to the end of the contract. The service so far has been fair, but response to cell phone activation/deactivation is almost nonexistent it is so slow.


J
Jim
Marina del Rey, California
1/23/2017
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract. So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.


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Andy
Shelton, Washington
12/15/2016
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.


J
Jennifer
Prince George, British Columbia
12/8/2016
LIED to me about being a "Canadian Company". Didn't explain the short cancellation period. Didn't arrange the switch over like he said they would. I had to. Response time to emergencies and phone calls is far too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the partners are american and there is an american flag in the top corner, not Canadian. Nowhere does it show evidence of being Canadian owned which is the one reason I chose to switch from a company that had better service in the end. I wish I hadn't. I was told it would be the same service, even better but it's not. Long wait times on the phone with rude respondents when asking for help. This will be my pass time, telling... Read More


A
Arox H
South Jordan, Utah
12/7/2016
All these guys saying they lied, guess what. You have to do a welcome survey that states all the terms and conditions clearly and consicesely and agree to all the terms and conditions verbally. It's their fault they just said "yes" to everything without listening. This company is great, but having worked for them in the past I can tell you that they are in no way a misleading or lying company. That's why they do the welcome call to make sure you agree to what you're signing up for.


C
Cliff
Brentwood, Tennessee
11/28/2016
I agree about the misleading sales rep. They told my wife an I it was 12 month lock and then you could do month to month. It turns out the duration is 60 months. What a misrepresentation by the sales guy. Make sure you look at the fine print in the contract. Better yet, steer clear of them.


Leanne S
Toronto, Ontario
11/22/2016
Total scam by their salesperson and having nothing but issue with a few of their customer service reps. Stay far far away from this company. They charge twice as much as other companies as well.


S
S. W
Kingston, Ontario
11/12/2016
I don't know what the half star people are whining about. The Fluent sales guy who came to my door was very straight forward and no BS. He never tried any nonsense scams or lines. He was straight up. I have worked in the tech field for 22 years and understand the technology... At no point did the sales guy lie or make up stuff to convince me to buy. (He didn't know I was a tech) I went with them mainly because of the sales guy.



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