Fluent Home Security Review
33 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from some partners.
Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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33 Customer Comments & Reviews
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My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More
I have been really impressed so far with my experience with Fluent. The gentleman who came to my home was thorough and professional and explained everything quite well. We were able to save $12 per month without sacrificing any change of service plan over the company that we used to have. I would recommend Fluent to any friends or neighbors without much hesitation.
Their sales reps are liar and use deceptive tactics to get you to buy. I was offered three months of free service, but when I later checked the contract, I found he added the three months to the end of the contract. The service so far has been fair, but response to cell phone activation/deactivation is almost nonexistent it is so slow.
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract. So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.
LIED to me about being a "Canadian Company". Didn't explain the short cancellation period. Didn't arrange the switch over like he said they would. I had to. Response time to emergencies and phone calls is far too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the partners are american and there is an american flag in the top corner, not Canadian. Nowhere does it show evidence of being Canadian owned which is the one reason I chose to switch from a company that had better service in the end. I wish I hadn't. I was told it would be the same service, even better but it's not. Long wait times on the phone with rude respondents when asking for help. This will be my pass time, telling... Read More
All these guys saying they lied, guess what. You have to do a welcome survey that states all the terms and conditions clearly and consicesely and agree to all the terms and conditions verbally. It's their fault they just said "yes" to everything without listening. This company is great, but having worked for them in the past I can tell you that they are in no way a misleading or lying company. That's why they do the welcome call to make sure you agree to what you're signing up for.
I agree about the misleading sales rep. They told my wife an I it was 12 month lock and then you could do month to month. It turns out the duration is 60 months. What a misrepresentation by the sales guy. Make sure you look at the fine print in the contract. Better yet, steer clear of them.
Total scam by their salesperson and having nothing but issue with a few of their customer service reps. Stay far far away from this company. They charge twice as much as other companies as well.
I don't know what the half star people are whining about. The Fluent sales guy who came to my door was very straight forward and no BS. He never tried any nonsense scams or lines. He was straight up. I have worked in the tech field for 22 years and understand the technology... At no point did the sales guy lie or make up stuff to convince me to buy. (He didn't know I was a tech) I went with them mainly because of the sales guy.