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Fluent Home Security Review
ConsumersAdvocate.org
198 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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I have been trying to cut my service off for over TWO YEARS!!! They have provoked me over the phone multiple times to the point where I get heated and then they hang up on me. Then I don't hear from them for a few weeks and then they call back and do the same thing again, this time threating to send me to the credit bureau so I am forced to pay to avoid bad credit. They harass me on a regular basis about making my payments on time for a service that I don't have. I have emailed them with a written statement asking them to discontinue my service(as per their policy) and they say that they didn't receive it?!? I sent it to the email address that they provided and still they sat that they... Read More
26 People found this helpful.
Horrible experience and I have not been with them a year yet. On 3/29 617pm I called it because my screen on my thermostat was not working. The customer service rep informed me that the screens never go out. Even though mines were black, plus I had already put in new Duracell batteries. The thermostat didn’t even work from my phone app, it keep saying malfunction. Well tech support walked me through removing the cover and pressing a reset button, the screen came back on and was good for a couple of hours. In the middle of the night I heard beeping over and over and noticed that my ac unit had never turned off. Screen out again, reset again ow since I knew how. April 1st unable to control... Read More
22 People found this helpful.
Fluent came by with a great line about my current company not upgrading my equipment and they would do that, pay off my contract, get me in their service for less each month. Now my equipment keeps reporting 'Radio Network Failure' which it never did before and I can not get their scheduling department to contact me to send out a tech. Customer service is useless. And my confidence that an alarm would go if an emergency occurred is low. I am located in Columbia, MO.
18 People found this helpful.
I am glad I could only give this a 1/2 star. Horrible service, broken promises to get you to buy in. They fail to tell you the limit on uploads. The cameras didn't last a month. Service with it is so spotty. Horrible customer service. Avoid at all costs. Can't wait until this contract is done we will be moving on.
18 People found this helpful.
Fly by Night operations, came to our city and dumped cheap alarm systems and high contract prices, crappy messy installers, just want to get it done and out the door. then the tape falls off the the door the next week.
16 People found this helpful.
Misleading reps with incorrect information regarding product availability and breaking town bylaws of obtaining an alarm permit prior to installation. Took installer 4 hours (until after midnight) and he left his garbage on my living room floor. Later, 1.5 months, find out that product they sold you isn't available for another 2 months. Speak to rep online, save chat transcripts, admitting they breached contract by this action as all pieces haven't been received. Company offers other device until original product comes available. No contract signed for this device. Contact company the 2 months later to find out the original device is still not available and that it's not even... Read More
16 People found this helpful.
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract.
So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.
13 People found this helpful.
We are into the third week of not having a working security system. At least Fluent FINALLY returned our calls. They sent a tech out, that they subcontracted out. He went through the exact thing that they instructed us to do over the phone. IT DID NOT WORK. I suppose we are waiting for something in the mail. THEN we had to call them back to schedule another appointment for a tech to return.
12 People found this helpful.
A pretty lady came to my door, selling Fluent, I listened, it was hot I invited her into the AC. We talked and she was very convincing, I agreed to try Fluent for a 2 year period. Installer 'just happened' to be in the area & showed up within minutes. I watched installation, & sat talking to the pretty lady. The contract was on a tablet & I signed, 1 1/2 yr later, after many billing problems, I called & asked when my 2 yrs. was over. They told me I signed a "60 month" contract ! I told them to send me a copy, (which I did not get when signing up), It had a scribbled name that could be mine, 3 places, that were all different. So..., I was told 24 months, they switched to a 60 month... Read More
11 People found this helpful.
We were approached by a sales rep. named Raphael and oh did he ever promise us the world. We had an existing Vivint alarm system and he told us that Fluent would buy out our existing contract and provide us with a similar service for $20 a month less. Now who doesn't want to save $20 a month. We foolishly believed him and signed on. The equipment was installed and we thought everything was going to be good. Raf left us his phone number and email and told us to contact him any time. The next month Vivint is still billing us and we call them and Fluent still hasn't sent them the money for the buyout. We call Fluent and we get the old run around and we try to call the scammer Raphael and his... Read More
11 People found this helpful.
Top Rated
Our Partner
Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home