Fluent Home Security Review

Rating: 6.2 / 10 (Very good)
38 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

How is Fluent rated?


Contract & Price
Technology Integration

Overall Rating: 6.2 / 10 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 8 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Monitoring Center Type
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract & Price - 6 / 10

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
90-day equipment guarantee

Contract & Price Fine Print

The company offers three basic plans: Automation, Energy and Security, but prices are subject to equipment and features. Fluent Home offers customized plans and equipment where the cost varies on the number of equipment and features a customer chooses. Fees such as installation and activation are disclosed once a custom quote is given.

Technology Integrations

Technology Integration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 3 / 10

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected
Year Founded

Contact & Additional Information

Homepage URL
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

What We’re Hearing From Our Readers
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Customer Comments

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Bobbie L
Hopewell, Virginia
We are now pushing two months with no home security. We were credited with 2 months which has prevented us from cancelling this service. Up until this point we thought the alarm would notify us even though it would not notify your center. This morning we forgot to turn it off before opening the door. It just notified us the door was opened. So we’ve had a false sense of security up to this point. The out sourced techs that have come twice, they were excellent and the credit for 2 months are the only reason I gave you two stars. Are you willing to reimburse us for having to pay someone to house sit while we were out of town? Or when we leave for vacation in a few weeks?
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Edmonton, Alberta
I have been trying to cut my service off for over TWO YEARS!!! They have provoked me over the phone multiple times to the point where I get heated and then they hang up on me. Then I don't hear from them for a few weeks and then they call back and do the same thing again, this time threating to send me to the credit bureau so I am forced to pay to avoid bad credit. They harass me on a regular basis about making my payments on time for a service that I don't have. I have emailed them with a written statement asking them to discontinue my service(as per their policy) and they say that they didn't receive it?!? I sent it to the email address that they provided and still they sat that they... Read More
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Bobbie L
Hopewell, Virginia
We are into the third week of not having a working security system. At least Fluent FINALLY returned our calls. They sent a tech out, that they subcontracted out. He went through the exact thing that they instructed us to do over the phone. IT DID NOT WORK. I suppose we are waiting for something in the mail. THEN we had to call them back to schedule another appointment for a tech to return.
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Bobbie L
Hopewell, Virginia
At this time my security system has not been working for a week. I was told they would send a tech to fix the problem. I have not been contacted. I called again to see why no one has called and they inform me they don’t have anyone available. The only contact they have done was to tell me that the alarm system is not working. I’ve had two other alarm systems and have NEVER had issues like this. Poor customer service.
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Steve w
Thompson, Manitoba
Fly by Night operations, came to our city and dumped cheap alarm systems and high contract prices, crappy messy installers, just want to get it done and out the door. then the tape falls off the the door the next week.
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Clinton, Wisconsin
I am glad I could only give this a 1/2 star. Horrible service, broken promises to get you to buy in. They fail to tell you the limit on uploads. The cameras didn't last a month. Service with it is so spotty. Horrible customer service. Avoid at all costs. Can't wait until this contract is done we will be moving on.
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Elizabeth D
Cleveland, Tennessee
I should have just stayed where I was at. From the start, it was a headache. I was trying to take my son to the pool - only to be ambushed by a sales person. As I tried saying I needed to leave by so-and-so time, he agreed it wouldn't take long. Well, he was wrong. Then, because it did take long, he said he would knock off the first two payments, which didn't happen, and I had to call about. Now, ever since I had the doorbell camera added for "security," which is how he sold me on switching in the first place, it has been a nightmare. It never works, and they always want ME to spend my time trying to fix it - which it never does. Then, they send a person out. He gets it working for a day... Read More
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Steve H
Knoxville, Tennessee
My 83 yr old mother was ambushed by a salesman that showed up at her door.. he talked her into a contract she didn't want or need. Within 9 months the system failed, Fluent service was called out and they removed a battery pack so the system would stop alerting...(it alerted mom twice a day for weeks) . At that point my mom was paying for service she was not receiving. Fluent never resolved the issue, the system was inoperable and useless, Fluent kept taking money out of her acct. This company is is the business of getting vulnerable people in contracts that they feel obligated to pay... This company scammed my mother don't let them scam you stay away
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Sarah W
Surrey, British Columbia
I had very bad experience with Fluent home security company. First of all, once, I phoned the company, when I was talking on the phone to ask question, the lady hanged up my phone rudely. Secondly, the sales said to give me one month for free. But they did not do what is said and then I spent long time to argue with them. Thirdly, they never respond your emails. More over, I had another issue is that for the first month, I just got four days for their service, they charged me for the whole monthly fee. I did report. They still have not given me my money back.
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Xenia, Ohio
I originally bought a system with Stryke which changed it's name to Fluent. Since last week ( 4 years into a 5 year overpriced contract) my alarm keeps getting a 103 comm error code which causes the alarm to go off every time it rains. I tried resetting the system to no avail. I contact customer service and press 3 for tech support. I am on hold for approx. 10 mintues only to learn I am not waiting for tech support like I thought but a customer service person. I tell her the problem and she puts me on hold again so SHE can call tech support and relay my problem. She then relays their answer, resetting the system, which if you read above I already did. She then tells me she is going to put... Read More
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9.8 / 10
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