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Fluent Home Security Review
ConsumersAdvocate.org
198 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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I've not had any technical problems but I no longer need the service and I'm finding that fluent is very reluctant to cancel. The previous year I tried to cancel early and they told me that I had one year left in contract and would owe $700. So I waited one year and was told the same story. When I disputed this the customer rep said they could no longer tell me on the phone how much I owed remaining. They would mail me a letter regarding final amount owing. When I asked how we can settle this once I got the letter then I could talk to a rep in the phone and pay the final amount. So... they couldn't tell me how much I owed but could take my final payment on the phone when I got a letter...... Read More
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Terrible terrible company!!! I have three alarm systems with them. One in my home and two in rental properties. Put them in rental properties for piece of mine and to find out that there notice even being monitored property Motion detector installed upside down. Set the alarm system off to test it and didn't even get a call saying that the alarm had been set off. Battery going dead with the carbon dioxide and again no phone call to warn us. Set one of the other alarm systems off by mistake and the monitor systems call about ten mins after the alarm was set off!Unacceptable to say the least. Very Unreliable and very frustrating company to deal with. just in the process of... Read More
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Fluent has been dishonest from the beginning. Promises are not worth the paper it’s written on. When trying to contact there is no response, either from rep or office. Still trying after six months and no response. Would never use them again.
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This company is a rip off make sure you don’t sign anything they will screw you and the costumer service is horrible had to call 15 times and they never call back when they say there going to
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2 years into a 5 year contract, keep getting txt that system is not communicating with provider, I call and it is concluded that a firmware update is needed (was told everything would be updated as they came out), talked over 3 weeks to send a tech to update, problem here is tech wants to use my personal computer to update his update tool??? After 2 1/2 hrs, tech finally gets update to work, shortly after he leaves, now we get glass break faults over and over for days, out of 8 false alarms, Fluent only calls twice and only once asked for verbal passcode. So tired of trying to get out from contract, just stopped pmt on card and told person on phone to do whatever they needed to. I was... Read More
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Told me 2 year contract. They zoom in on the iPad for you to sign the contract and boom they email you your copy you’ve signed a 5 year contract. The sales rep misrepresented the service and the contract.
They neither maintain equipment, nor do they send a technician when problems arise as they expect you to do all the work and then pay them.
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do not use this system, lousy customer service, does not interact well with installed sensors
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To anyone considering using this service I would strongly advise against it for the safety and security of your family. I signed up under the pretense that this would provide a higher level of comfort for when I work away and my family is home. Since I have signed up I have had to wait months on end for equipment. Every couple months my equipment stops working which means my home is no longer protected. I have had to wait on hold for long periods. I have asked to get out of the contract so that i can go with a provider that can actually service me to which I was told " sorry...but you signed the contract." I was just on the phone with their Resolutions manager as once again my doorbell... Read More
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Heads Up Regarding FLUENT ALARM COMPANY If you presently have an alarm company contract with Fluent Alarm Company (formally known as Alarmtek), you may be receiving little or no monitoring. Last evening at about 5pm we entered our home and proceed to punch in our code, but after entering 2/4 digits the pad went dead and our alarm sounded off for over 10 MINUTES, after which time a representative directed us to phone a service number. After several telephone prompts (4), We were asked to record our contact number. We didn’t get any calls back so we recalled the representative and she gave us two more phone numbers, (all the while the alarm is sounding off). After a whole night of... Read More
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Contracts are way too long. Equipment malfunctioning long before contract expires (ie) batteries. Asked for assistance on a window sensor, still waiting for replacement (6) months later. There is a $15.00 courier charge for this as well.
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Our Partner
Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home