Fluent Home Security Review


Rating: 6.2 / 10 (Very good)
39 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

How is Fluent rated?

Breakdown

8/10
Equipment
6/10
Monitoring
3/10
Reputation
6/10
Contract & Price
8/10
Technology Integration

Overall Rating: 6.2 / 10 (Very good)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

How does Fluent work?

Equipment - 8 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.
Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed. Standard systems include remote web access and full control of the system, with remote arm and disarm capabilities.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Fluent cost?

Contract & Price - 6 / 10

Fluent offers completely customizable plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy. Security is the simplest and least expensive, followed by Energy, which includes thermostat and lighting control. The most complete package is Automation, which includes all the other features, as well as remote video and automated locks. The price tag is correspondingly higher.
Number of Available Packages
3
Contract Required
Cancellation Policy
You may cancel your contract for any reason for 10 days after you sign the agreement if you reside in Canada, and 3 days if you reside in the United States.
Warranty
90-day equipment guarantee

Contract & Price Fine Print

The company offers three basic plans: Automation, Energy and Security, but prices are subject to equipment and features. Fluent Home offers customized plans and equipment where the cost varies on the number of equipment and features a customer chooses. Fees such as installation and activation are disclosed once a custom quote is given.

Technology Integrations

Technology Integration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • History Log
  • Unique User Codes

Fluent Reputation

Reputation - 3 / 10

Fluent home security is a BBB accredited company with an B- rating.
BBB Rating
B-
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
6
Date Collected
2017-08-17
Year Founded
2014

Contact & Additional Information

Homepage URL
Company Phone
(855) 238-4826
Headquarters Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

What We’re Hearing From Our Readers
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Customer Comments

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W
William P
Dallas, Texas
4/25/2018
I have had a terrible experience with this company. Tech installed system on Saturday. Immediately the thermostat broke meaning no a/c or Heat in my home. When I called for service the soonest they could do was 6 days later. A broken thermostat is an emergency in my opinion. Luckily it's April. What if it had been August or January? On top of broken thermostat, the tech carved a nasty hole in the wall that he then filled with caulk and left for someone else to worry about I guess. I decided to cancel the service and upon telling the operator over the phone, that's when it became very difficult to get anything confirmed including appointment to remove system and replace thermostat as well... Read More
4 People found this helpful.


Dan H
Yakima, Washington
4/3/2018
Hard to cancel after five year agreement, Automatically renews for one more year and they wont let you cancel until that year is up. They say they never receive email cancellation. I would never recommend this company. Also not worth the money, locked my key in the house, preyed open a window crawled in and no alarm went off, found out windows did not have sensors.
4 People found this helpful.


L
Larissa S
Spokane, Washington
3/7/2018
They extended my 5 year contract one more year without telling us. Told me it says that in the contract I initially signed FIVE years ago, and now I'm having a hard time canceling it. Impossible to cancel even after the agreement is over. We have been with them for over 5 years. We are moving and needed to cancel the service and close our account. They told us it had to be in writing so I sent an email with a written letter to cancel it on February 26th, maybe the 27th. I asked for a reply back to confirm my cancellation. Got no reply. Called them and they said they didn't get my email. So I sent it again, next day they said they didn't get it again. So they have me send it to an email... Read More
4 People found this helpful.


Frank J
Denver, Colorado
1/14/2018
Do not ever sign anything this company puts in front of you... do not EVER answer 'yes' to any of their questions when they have you on the phone (if you answer yes to a 2 year contract, suddenly they hit you with a recording showing that you said 'yes' to a 6 year contract). Very unreliable equipment. Very shady business practices. Avoid Fluent Home at all cost!!!!
4 People found this helpful.


J
Jennifer S
San Jose, California
4/24/2018
We sold our house in August 2017. New owners did not want the system so we did a buyout of 475.11. In March 2018 there was a 10.00 charge. Then today (April 23 2018) there was a 53.99 charge. I called and they said they never received our WRITTEN cancellation notice. If that was the case then why haven’t they been taking payments out this whole time? It should be sorted now and they say they will refund the payment. I am skeptical. The system itself we ended up turning off because every time my dog barked the alarm went off. Their solution was to reduce sensitivity. Which would defeat the purpose of having an alarm....
3 People found this helpful.


R
Rachel S
Atlanta, Georgia
4/12/2018
Horrible experience and I have not been with them a year yet. On 3/29 617pm I called it because my screen on my thermostat was not working. The customer service rep informed me that the screens never go out. Even though mines were black, plus I had already put in new Duracell batteries. The thermostat didn’t even work from my phone app, it keep saying malfunction. Well tech support walked me through removing the cover and pressing a reset button, the screen came back on and was good for a couple of hours. In the middle of the night I heard beeping over and over and noticed that my ac unit had never turned off. Screen out again, reset again ow since I knew how. April 1st unable to control... Read More
3 People found this helpful.


Patty B
Hamilton, Ontario
2/26/2018
I agreed to sign up on January 5 2017. They could process my payment of 525.44 within minutes and I cancelled the next morning January 6 2017 before any equipment was installed and I am still waiting fir my refund.... today is a February 26,2017. Their company policy does not allow refund back to the credit card and they have to issue a cheque. They promised their first cheque was sent January 17 and they issued a second cheque February 9. Neither of the Cheques has reached my mailbox ... I would never do business with Fluent in future and recommend that everyone do the same, Very Frustrated
3 People found this helpful.


J
Judy R
2/23/2018
I just cancelled my service with Fluent. They ended up costing us $600.00 in false alarm fees because they couldn't figure out why our alarm kept tripping. After promising to take care of the bill, they later lied and said they never promised that . I wish we had stuck with Monitronics. BEWARE OF THIS COMPANY!
3 People found this helpful.


G
Gwen M
Medicine Hat, Alberta
2/17/2018
When sales guy came we told him what we needed in a security system. said no problem they can do that then tech came installed the equipment and then we through it with us and one piece of equipment is not doing what we need it to do they told us that they would have that out in a few months. Finally a year or so later we get the proper piece and now it doesn't work. I've told them I'm going to stop payment until they get it working they say I can't do that because I signed a contract. I said yes I did but your not holding your end of the contract so why should I pay. They keep telling me they will get a higher up supervisor to call but they never do. I will never recommend this company... Read More
3 People found this helpful.


Tali M
Evans, Georgia
2/12/2018
Worst service ever
3 People found this helpful.



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