Fluent Home Security Review

Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.

Rating: 6 / 10 (Average)
16 Customer Reviews - see all reviews
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How is Fluent rated?

Breakdown

5/10
Equipment
6/10
Monitoring
5/10
Reputation
6/10
Contract & Price
8/10
Technology Inegration

Overall Rating: 6 / 10 (Average)

Fluent home security is a good option for people interested in getting hands-on with their equipment setup. This is not for everyone, however, and prices can mount up quickly as customers keep adding devices.

Company Profile

Full Name
Fluent Home Security
Year Founded
2014
BBB Rating
B-
Company Website
Headquarters
13937 S Sprague Ln Ste 200, Draper, UT, 84020
Mailing Address
13937 S Sprague Ln Ste 200, Draper, UT, 84020

How does Fluent work?

Overview

Intallation
Professional
Self-Install (DIY)
Equipment Manufacturer
2GIG, Honeywell and Ecolink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 5 / 10

Fluent security systems can be professionally installed or DIY, with removal, transport and reinstallation services typically around $99. Packages are fully customizable, which can be confusing for customers. All include a control panel with remote access, as well as motion, door, and window sensors. Home automation is available for an additional fee.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Flood
Temperature Change
Smoke

Surveillance

Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 6 / 10

Fluent home security provides professional, 24/7 monitoring via cellular or landline. Their call centers can communicate with homeowners through their two-way intercom, as well as dispatch emergency personnel when needed.

How much does Fluent cost?

Contract & Price

Number of Available Packages
3
Contract Required

Contract & Price - 6 / 10

Fluent offers completely customized plans, which vary in price according to the different devices added to the package. They offer hardware for three different categories: security, automation, and energy.
Cancellation Policy: You may cancel your contract for any reason for 10 days after you sign the agreement if you are residing in Canada and 3 days if you are residing in United States
Warranty: 90-day equipment guarantee

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 8 / 10

Fluent security systems feature iPhone and Android apps, email and text alerts, and remote arm/disarm technology. Add-ons include lighting and HVAC control, remote real-time video, and thermostat control, among others.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

Fluent Reputation

Reputation - 5 / 10

Fluent home security is a BBB accredited company with an B- rating.
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Latest Reviews

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M
Michael C
Shreveport, Louisiana
6/3/2017
I just got the system and it is very user friendly and the rates are competitive. I've read the other consumers' reviews and they do tell you everything up front. The. Another sales representative review everything again on the phone. I believe the displeased customers did not listen closely. Everything was clearly outlined in the contract and the salesperson even talked me out of certain items that I thought were cool but wouldn't be benificial to my home. So far I am very pleased and the iPhone app works very well. I even have a code for our babysitter so she can turn off the alarm but does not have access to all my settings on the system. I am locked in for 5 years but we are not... Read More

B
Barbara G
Fairfield, California
5/23/2017
A Fluent sales representative came twice to my door and with a very aggressive sales pitch talked me into trying out their system assuring me there would be no cost if I decided not to stay with them. After I agreed to try out their company with the assurance that I would still have my existing company a tech showed up at my door and dismantled my existing system and attempted to put up theirs. After over three hours of painfully waiting because it was now 9pm and I am completely paralyzed due to a broken neck from falling out of bed, I come to find out that they could not set up their system and my internet was broken. Because it was the weekend ( this all happened Friday night), I had to... Read More

B
Bill S
4/20/2017
Fluent, used their scam to try and get my mother to change to their system. Their representative claimed to be from Honeywell the manufacturer of the Keypad and was representing her local alarm company whom he saw the sign in the yard and referred to. He said he was scheduling for her free alarm keypad upgrade since the old technology was causing problems with the monitoring and insinuated it was unreliable. There wouldn't be any charge for this, but upon further investigation we found this Fluent Company uses intimidation and deception to get older citizens to change to their service.

D
Danelia M
Cleveland, Ohio
3/9/2017
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More

P
Pamela F
Theodore, Alabama
1/26/2017
I have been really impressed so far with my experience with Fluent. The gentleman who came to my home was thorough and professional and explained everything quite well. We were able to save $12 per month without sacrificing any change of service plan over the company that we used to have. I would recommend Fluent to any friends or neighbors without much hesitation.

J
Jim
La Mirada, California
1/24/2017
Their sales reps are liar and use deceptive tactics to get you to buy. I was offered three months of free service, but when I later checked the contract, I found he added the three months to the end of the contract. The service so far has been fair, but response to cell phone activation/deactivation is almost nonexistent it is so slow.

J
Jim
La Mirada, California
1/24/2017
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract. So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.

A
Andy
Olympia, Washington
12/16/2016
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.

J
Jennifer
Prince George, British Columbia
12/8/2016
LIED to me about being a "Canadian Company". Didn't explain the short cancellation period. Didn't arrange the switch over like he said they would. I had to. Response time to emergencies and phone calls is far too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the partners are american and there is an american flag in the top corner, not Canadian. Nowhere does it show evidence of being Canadian owned which is the one reason I chose to switch from a company that had better service in the end. I wish I hadn't. I was told it would be the same service, even better but it's not. Long wait times on the phone with rude respondents when asking for help. This will be my pass time, telling... Read More

A
Arox H
South Jordan, Utah
12/8/2016
All these guys saying they lied, guess what. You have to do a welcome survey that states all the terms and conditions clearly and consicesely and agree to all the terms and conditions verbally. It's their fault they just said "yes" to everything without listening. This company is great, but having worked for them in the past I can tell you that they are in no way a misleading or lying company. That's why they do the welcome call to make sure you agree to what you're signing up for.

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