Fluent Home Security Review


Rating: 6.0 / 10 (Average)
9 Customer Reviews - see all reviews
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How is Fluent rated?
5/10
Coverage
6/10
Monitoring Services
6/10
Alerts
8/10
Equipment
7/10
Monitoring Technology
5/10
Installation
6/10
Customer Service
5/10
Contract Terms
7/10
Cost
7/10
Reviews

Overview

Fluent Home is a provider of smart home and security alarm products across North America. With a Fluent Home system consumers can control their thermostat, open doors, turn on lights and much more all from their smartphone. Every home secured by Fluent is monitored 24/7 for security protection. The company also offers the Fluent Customer Service guarantee

Fluent is one of the few home security providers to provide extensive service in rural areas. The company also participates in an annual international charity project to help communities in need.

Awards

Fluent has been the recipient of several awards over the years including; Mission 500 CSR award for its charity work in the Philippines in 2014, a Silver Stevie Award for Social Responsibility, nominated for the International Service Excellence Awards, 2 Bronze Awards from Best in Biz for social responsibility and customer service, the Inc. 5000 fastest growing companies, the Forbes Top 100 Internet of Things list and a Mojo Award for best customer service.

Products

Fluent Home is an authorized dealer of 2Gig equipment, some of the most cutting edge security alarm technology in the industry. Equipment is installed by experienced in-home professionals, who consult with customers to ensure a truly personal and customized experience is created for each person's security system.

Every new Fluent Home system includes the Fluent Home mobile app (offered in partnership with Alarm.com). With the Fluent app you can control every aspect of your security and smart home system from any smart device. Also included is the 2Gig GC3 security panel. The GC3 has a 7-inch adaptive touch screen display, over the air updates, 3G wireless connectivity and more.

Fluent offers a variety of security and smart home equipment options. Coupled with the Fluent smart home app you can; remotely arm or disarm your system, control your thermostat and adjust on-the-go, unlock or lock doors, and remotely view your home with indoor, outdoor and doorbell camera options. Below is a list of the equipment provided by Fluent home that can be customized to any home:

GC3 Control Panel

Doorbell Camera

Indoor/Outdoor Video Surveillance

Automatic Door Locks

Lighting Control

Smart Thermostat

Carbon Monoxide Alarm

Smoke Alarms

Motion Detectors

Door/Window Sensors

Glass Break Detectors

Medical Pendants

Flood Detector

Smart LED Light Bulbs

HD DVR Video Cameras

Water Shut-Off Valve

Garage Door Module

Key Fob


Charitable Efforts

One of the things that sets Fluent apart from many companies is they are quite serious about charitable initiatives. The company states a twofold mission: helping people live safer more secure lives, and taking time to give back to communities in need.

Every year since its inception Fluent has participated in a large, international charity projects. Employees have traveled places like, Africa, Peru, Philippines the Dominican Republic and most recently Vietnam to provide assistance for impoverished communities. More can be read about Fluent's charitable mission at fluenthome.com/charity.

Bottom Line

Fluent Home offers a variety of equipment and technology options for any situation. Homeowners looking to save money will find options to lower their bill with Fluent. If you simply want to secure your home and belongings, Fluent offers basic security options that are competitive and easy to use. Families looking to enhance their homes with technology can use the full smart home equipment. Coupled with a reputation for great customer service, flexible options, professional installation and 24/7 monitoring Fluent is a great choice for any home.

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Latest Reviews

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Taylor Jacob
Spanish Fork, Utah
1/2/2017
I was sold on switching companies and working for fluent by a manager names Sherman Dangerfield! I went on a trip to California to work and it was the worst mistake of my life! Sherman is a horrible person with no regards to anyone but himself! Long story short... I was basically left stranded out there! I had my phone go missing so I couldn't get a hold of Sherman or get directions back to the house we were staying at. Finally i stopped at a hotel and logged onto my email account and got the phone number for Sherman and little did i know what i was in for. I told him what had happened with my phone and he basically called me a liar and said that i could not come back to the house! All of... Read More

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Andy
12/16/2016
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.

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Arox Haraldia
12/8/2016
All these guys saying they lied, guess what. You have to do a welcome survey that states all the terms and conditions clearly and consicesely and agree to all the terms and conditions verbally. It's their fault they just said "yes" to everything without listening. This company is great, but having worked for them in the past I can tell you that they are in no way a misleading or lying company. That's why they do the welcome call to make sure you agree to what you're signing up for.

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Cliff
Nashville, Tennessee
11/28/2016
I agree about the misleading sales rep. They told my wife an I it was 12 month lock and then you could do month to month. It turns out the duration is 60 months. What a misrepresentation by the sales guy. Make sure you look at the fine print in the contract. Better yet, steer clear of them.

Leanne Swekla
11/22/2016
Total scam by their salesperson and having nothing but issue with a few of their customer service reps. Stay far far away from this company. They charge twice as much as other companies as well.

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S. W.
Kingston, Ontario
11/13/2016
I don't know what the half star people are whining about. The Fluent sales guy who came to my door was very straight forward and no BS. He never tried any nonsense scams or lines. He was straight up. I have worked in the tech field for 22 years and understand the technology... At no point did the sales guy lie or make up stuff to convince me to buy. (He didn't know I was a tech) I went with them mainly because of the sales guy.

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Ali A
9/21/2016
Misleading reps with incorrect information regarding product availability and breaking town bylaws of obtaining an alarm permit prior to installation. Took installer 4 hours (until after midnight) and he left his garbage on my living room floor. Later, 1.5 months, find out that product they sold you isn't available for another 2 months. Speak to rep online, save chat transcripts, admitting they breached contract by this action as all pieces haven't been received. Company offers other device until original product comes available. No contract signed for this device. Contact company the 2 months later to find out the original device is still not available and that it's not even... Read More

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geraldine adkins
8/26/2016
This is a horrible company. They appear to be a very reliably Co. They will show you credential. They will show you letter heads from another company asking you if you have received one of these letters from your current alarm Co. They will tell you your current alarm company is going out of business and your rates will be increasing with your current alarm Co. All lies. Do Not Change Your Current alarm to THEM. . They paint a pretty picture but its all based on lies. Once you sign the contract your locked into it for 60 months. You call them on the phone and you sit on hold for ever. Once you do get a rep { they are a call center} and you tell why your calling their reply is I can't... Read More

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Tim F
,
6/23/2016
Fluent is amazing! They have the best customer service and the representative Jonathan Starley was very thorough and helpful. There was a bit of a delay in the installation and they compensated with a free month. They have the coolest features like the doorbell camera and door lock that can be controlled with an app on my phone. Can't say enough good about Fluent!

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