Fluent Home Security Review
Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
ConsumersAdvocate.org Rating: 6.2 / 10 (Very good)
#16 in Home Security
21 Customer Reviews - see all reviews
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My 83 yr old mother was ambushed by a salesman that showed up at her door.. he talked her into a contract she didn't want or need. Within 9 months the system failed, Fluent service was called out and they removed a battery pack so the system would stop alerting...(it alerted mom twice a day for weeks) . At that point my mom was paying for service she was not receiving. Fluent never resolved the issue, the system was inoperable and useless, Fluent kept taking money out of her acct. This company is is the business of getting vulnerable people in contracts that they feel obligated to pay... This company scammed my mother don't let them scam you stay away
White Rock, British Columbia
I had very bad experience with Fluent home security company. First of all, once, I phoned the company, when I was talking on the phone to ask question, the lady hanged up my phone rudely. Secondly, the sales said to give me one month for free. But they did not do what is said and then I spent long time to argue with them. Thirdly, they never respond your emails. More over, I had another issue is that for the first month, I just got four days for their service, they charged me for the whole monthly fee. I did report. They still have not given me my money back.
I originally bought a system with Stryke which changed it's name to Fluent. Since last week ( 4 years into a 5 year overpriced contract) my alarm keeps getting a 103 comm error code which causes the alarm to go off every time it rains. I tried resetting the system to no avail. I contact customer service and press 3 for tech support. I am on hold for approx. 10 mintues only to learn I am not waiting for tech support like I thought but a customer service person. I tell her the problem and she puts me on hold again so SHE can call tech support and relay my problem. She then relays their answer, resetting the system, which if you read above I already did. She then tells me she is going to put... Read More
I signed up with them about five years ago and after two years I was contacted by a rep to see if I wanted to lock in a better deal and extend my contract. I agreed but didn't realize that he was extending it by another THREE years! He didn't mention that at all and also said he would send paperwork so I could review the terms. I never received any paperwork and when I called to see if I could cancel my service a few years later they told me that they don't send out any paperwork and I am locked in until 2018, unless I want to pay up front for the remaining months. Be careful before you agree to anything with this company! They record the calls and will tell you that if you give any... Read More
Fort Worth, Texas
I've had the system for 2 days now and so far so good. The sales rep. was very thorough about packages and didn't try to sell me a package that I didn't need, and said that I could add additional equipment later. Once I committed to their product he had a tech come to home that same night and did the install. I was a little skeptical at first, I even had questions the next day and they were answered via text. The only thing that I do not like is the 4 year contract agreement. Other than that, this is affordable and user friendly.
I just got the system and it is very user friendly and the rates are competitive. I've read the other consumers' reviews and they do tell you everything up front. The. Another sales representative review everything again on the phone. I believe the displeased customers did not listen closely. Everything was clearly outlined in the contract and the salesperson even talked me out of certain items that I thought were cool but wouldn't be benificial to my home. So far I am very pleased and the iPhone app works very well. I even have a code for our babysitter so she can turn off the alarm but does not have access to all my settings on the system. I am locked in for 5 years but we are not... Read More
A Fluent sales representative came twice to my door and with a very aggressive sales pitch talked me into trying out their system assuring me there would be no cost if I decided not to stay with them. After I agreed to try out their company with the assurance that I would still have my existing company a tech showed up at my door and dismantled my existing system and attempted to put up theirs. After over three hours of painfully waiting because it was now 9pm and I am completely paralyzed due to a broken neck from falling out of bed, I come to find out that they could not set up their system and my internet was broken. Because it was the weekend ( this all happened Friday night), I had to... Read More
Fluent, used their scam to try and get my mother to change to their system. Their representative claimed to be from Honeywell the manufacturer of the Keypad and was representing her local alarm company whom he saw the sign in the yard and referred to. He said he was scheduling for her free alarm keypad upgrade since the old technology was causing problems with the monitoring and insinuated it was unreliable. There wouldn't be any charge for this, but upon further investigation we found this Fluent Company uses intimidation and deception to get older citizens to change to their service.
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More
I have been really impressed so far with my experience with Fluent. The gentleman who came to my home was thorough and professional and explained everything quite well. We were able to save $12 per month without sacrificing any change of service plan over the company that we used to have. I would recommend Fluent to any friends or neighbors without much hesitation.
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