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Fluent Home Security Review
ConsumersAdvocate.org
198 Customer Comments & Reviews - see all comments
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Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
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When sales guy came we told him what we needed in a security system. said no problem they can do that then tech came installed the equipment and then we through it with us and one piece of equipment is not doing what we need it to do they told us that they would have that out in a few months. Finally a year or so later we get the proper piece and now it doesn't work. I've told them I'm going to stop payment until they get it working they say I can't do that because I signed a contract. I said yes I did but your not holding your end of the contract so why should I pay. They keep telling me they will get a higher up supervisor to call but they never do. I will never recommend this company... Read More
97 People found this helpful.
Do not ever sign anything this company puts in front of you... do not EVER answer 'yes' to any of their questions when they have you on the phone (if you answer yes to a 2 year contract, suddenly they hit you with a recording showing that you said 'yes' to a 6 year contract). Very unreliable equipment. Very shady business practices. Avoid Fluent Home at all cost!!!!
91 People found this helpful.
They extended my 5 year contract one more year without telling us. Told me it says that in the contract I initially signed FIVE years ago, and now I'm having a hard time canceling it. Impossible to cancel even after the agreement is over. We have been with them for over 5 years. We are moving and needed to cancel the service and close our account. They told us it had to be in writing so I sent an email with a written letter to cancel it on February 26th, maybe the 27th. I asked for a reply back to confirm my cancellation. Got no reply. Called them and they said they didn't get my email. So I sent it again, next day they said they didn't get it again. So they have me send it to an email... Read More
86 People found this helpful.
I just cancelled my service with Fluent. They ended up costing us $600.00 in false alarm fees because they couldn't figure out why our alarm kept tripping. After promising to take care of the bill, they later lied and said they never promised that . I wish we had stuck with Monitronics. BEWARE OF THIS COMPANY!
79 People found this helpful.
I have had a terrible experience with this company. Tech installed system on Saturday. Immediately the thermostat broke meaning no a/c or Heat in my home. When I called for service the soonest they could do was 6 days later. A broken thermostat is an emergency in my opinion. Luckily it's April. What if it had been August or January? On top of broken thermostat, the tech carved a nasty hole in the wall that he then filled with caulk and left for someone else to worry about I guess. I decided to cancel the service and upon telling the operator over the phone, that's when it became very difficult to get anything confirmed including appointment to remove system and replace thermostat as well... Read More
70 People found this helpful.
LIED to me about being a "Canadian Company". Didn't explain the short cancellation period. Didn't arrange the switch over like he said they would. I had to. Response time to emergencies and phone calls is far too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the partners are american and there is an american flag in the top corner, not Canadian. Nowhere does it show evidence of being Canadian owned which is the one reason I chose to switch from a company that had better service in the end. I wish I hadn't. I was told it would be the same service, even better but it's not. Long wait times on the phone with rude respondents when asking for help. This will be my pass time, telling... Read More
63 People found this helpful.
I agreed to sign up on January 5 2017. They could process my payment of 525.44 within minutes and I cancelled the next morning January 6 2017 before any equipment was installed and I am still waiting fir my refund.... today is a February 26,2017.
Their company policy does not allow refund back to the credit card and they have to issue a cheque. They promised their first cheque was sent January 17 and they issued a second cheque February 9. Neither of the Cheques has reached my mailbox ... I would never do business with Fluent in future and recommend that everyone do the same,
Very Frustrated
60 People found this helpful.
Hard to cancel after five year agreement, Automatically renews for one more year and they wont let you cancel until that year is up. They say they never receive email cancellation. I would never recommend this company. Also not worth the money, locked my key in the house, preyed open a window crawled in and no alarm went off, found out windows did not have sensors.
58 People found this helpful.
We sold our house in August 2017. New owners did not want the system so we did a buyout of 475.11. In March 2018 there was a 10.00 charge. Then today (April 23 2018) there was a 53.99 charge. I called and they said they never received our WRITTEN cancellation notice. If that was the case then why haven’t they been taking payments out this whole time?
It should be sorted now and they say they will refund the payment. I am skeptical.
The system itself we ended up turning off because every time my dog barked the alarm went off. Their solution was to reduce sensitivity. Which would defeat the purpose of having an alarm....
46 People found this helpful.
Top Rated
Our Partner
Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home