AT&T Home Security Review


Rating: 4.3 / 10 (Average)
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AT&T is a tech company that mainly provides telephony, but they've expanded into home security with three different "Digital Life" packages, all of which feature 24/7 professional monitoring, window and door sensors, motion sensor, keypad, and indoor siren. Their mobile app allows customers to access their security system remotely from anywhere in the world. The Digital Life packages all require a minimum two-year contract.

How is AT&T rated?

Breakdown

4/10
Equipment
5/10
Monitoring
5/10
Reputation
3/10
Contract & Price
5/10
Technology Integration

Overall Rating: 4.3 / 10 (Average)

AT&T offers three different home security packages, which range from standard equipment to surveillance and home automation. Early termination fees apply (up to $840), and other fees, such as restocking and data charges make AT&T expensive, relative to its service.

How does AT&T work?

Equipment - 4 / 10

AT&T's basic plan includes standard equipment, such as door and window sensors, motion sensors, and a keypad. More premium plans include additional security features and home automation devices, for an increase in fees.
Installation
Professional
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 5 / 10

AT&T provides 24/7 professional monitoring from their call centers, via broadband or cellular. Their control panel features two-way communication.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does AT&T cost?

Contract & Price - 3 / 10

AT&T offers three plans, with monthly fees between $39.99 and $64.99. Though installation is DIY, their activation fee is high, at $49.99. Minimum contract length is 12 months.
Monthly Fee (min)
$39.99
Monthly Fee (max)
$64.99
Number of Available Packages
3
Installation/ Activation Fee
$49.99
Equipment Starting Cost
$0.99
Contract Required
Minimum Contract Length
24 months
Cancellation Policy
Early Termination $640-$840 and other fees, charges and rest's apply.
Warranty
"After 14 days the equipment may not be returned unless it is defective. "

Technology Integrations

Technology Integration - 5 / 10

AT&T offers standard technology integration for their basic plan, with iPhone and Android apps, as well as email and text notifications. The higher-end plans also include home automation features, such as thermostat control, and live surveillance, for additional fees.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

AT&T Reputation

Reputation - 5 / 10

AT&T is better known for their telecommunications branches rather than their home security. They're accredited by the Underwriter's Laboratory, and have an A+ BBB rating.
BBB Rating
A+
Number of BBB Positive Reviews
3
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
60
Date Collected
2017-08-17
Year Founded
1983

Certifications & Associations

  • Underwriter's Laboratory (UL)

Contact & Additional Information

Homepage URL
Company Phone
(855) 288-2727
Headquarters Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202
Mailing Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202

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Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • Wireless hardware - camera & mobile app options
  • Best reputation in Home Security
  • 30-day free trial
  • 1-year & 3-year terms
  • Top quality monitoring, from $34.99/mo
  • Equipment as low as $99.95