AT&T Home Security Review

Rating: 4.3 / 10 (Average)
5 Customer Reviews - see all reviews
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AT&T is a tech company that mainly provides telephony, but they've expanded into home security with three different "Digital Life" packages, all of which feature 24/7 professional monitoring, window and door sensors, motion sensor, keypad, and indoor siren. Their mobile app allows customers to access their security system remotely from anywhere in the world. The Digital Life packages all require a minimum two-year contract.

How is AT&T rated?

Breakdown

4/10
Equipment
5/10
Monitoring
5/10
Reputation
3/10
Contract & Price
5/10
Technology Inegration

Overall Rating: 4.3 / 10 (Average)

AT&T offers three different home security packages, which range from standard equipment to surveillance and home automation. Early termination fees apply (up to $840), and other fees, such as restocking and data charges make AT&T expensive, relative to its service.

How does AT&T work?

Overview

Intallation
Professional
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 4 / 10

AT&T's basic plan includes standard equipment, such as door and window sensors, motion sensors, and a keypad. More premium plans include additional security features and home automation devices, for an increase in fees.

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Monitoring Center Type
Owned

Professional Monitoring Services

  • 24/7 Professional Monitoring
  • 2-Way Intercom
  • Police Dispatch
  • Fire Department Dispatch
  • Medical Dispatch

Monitoring - 5 / 10

AT&T provides 24/7 professional monitoring from their call centers, via broadband or cellular. Their control panel features two-way communication.

How much does AT&T cost?

Contract & Price

Starting Price
$39.99
Max Price
$64.99
Number of Available Packages
3
Installation/ Activation Fee
$49.99
Equipment Starting Cost
$0.99
Contract Required
Minimum Contract Length
24 months

Contract & Price - 3 / 10

AT&T offers three plans, with monthly fees between $39.99 and $64.99. Though installation is DIY, their activation fee is high, at $49.99. Minimum contract length is 12 months.
Cancellation Policy: Early Termination $640-$840 and other fees, charges and rest's apply.
Warranty: "After 14 days the equipment may not be returned unless it is defective. "

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 5 / 10

AT&T offers standard technology integration for their basic plan, with iPhone and Android apps, as well as email and text notifications. The higher-end plans also include home automation features, such as thermostat control, and live surveillance, for additional fees.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

AT&T Reputation

Certifications & Associations

  • Underwriter's Laboratory (UL)
BBB Rating
A+
Number of BBB Positive Reviews
3
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
60
Date Collected
2017-08-17
Year Founded
1983

Reputation - 5 / 10

AT&T is better known for their telecommunications branches rather than their home security. They're accredited by the Underwriter's Laboratory, and have an A+ BBB rating.

Contact & Additional Information

Homepage URL
Company Phone
(855) 288-2727
Headquarters Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202
Mailing Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202

Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • GE wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo

Latest AT&T Reviews

Loading Reviews ...
C
christina v
Chicago, Illinois

7/21/2017
I have had the system in my home for 1 year. The cost was what got me changed over from ADT to this. I love the simplicity of it. I don't like the hardware. In addition to the actual key pad needing an outlet, you also have a charger that needs a separate outlet near the key pad, and to top it all off a huge piece of machinery that's hiding in my front hall closet needing another outlet. Someway this needs to be streamlined and people would find it more inviting.


C
christina v
Chicago, Illinois

3/2/2017
I have had the system for 6 mo. absolutely love it. i have a 2 unit brick ranch and have this system installed in both. i feel very secure and at peace knowing this system works and works very well.


W
Walter G

3/16/2016
Had for 6 months after initial set up debacle installer didn't have everything necessary for install the system works great price is reasonable for everything you get have front door lock and camera love remote access from my phone and can disarm and arm from anywhere


B
Bill
Greeley, Colorado

7/6/2015
The system was installed in one day and it works. The security sensors applied to the windows fall off and the double faced tape has to be replaced. The AT&T cell phone signal is weak in our area and this has presented some connection problems. Finally, the service is relatively expensive at $49.97 a month, as compared to others providing the same service in the $15.00 (no contract) to $25 (2 year contract) range.


K
Kim T
, Georgia

3/17/2015
Omg what a piece of junk.. Boston market the AT&T sales have no idea! thank god for the tech that came out, they fully explained how the system works and what I need for total protection. If I had to reley on the sales person I would have been def mislead.he was so uneducated on the product he sold me. I think his commission should go to the tech that explained and installed the system.. I feel if it was not for the tech I would have cancelled this service. At least AT&T knows to employee good service techs to make up for the sales lack of knoweledge... What a joke come on train your sales people like u do your techs and maybe your customers would be happy


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