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AT&T Home Security Review


ConsumersAdvocate.org Rating: 2.1 / 5 (Average)
7 Customer Comments & Reviews - see all comments
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AT&T is a tech company that mainly provides telephony, but they've expanded into home security with three different "Digital Life" packages, all of which feature 24/7 professional monitoring, window and door sensors, motion sensor, keypad, and indoor siren. Their mobile app allows customers to access their security system remotely from anywhere in the world. The Digital Life packages all require a minimum two-year contract.

How is AT&T rated?

Breakdown

2.0/5
Equipment
2.5/5
Monitoring Options and Technology
0.0/5
Value
1.5/5
Contract Flexibility

Overall Rating: 2.1 / 5 (Average)

AT&T offers three different home security packages, which range from standard equipment to surveillance and home automation. Early termination fees apply (up to $840), and other fees, such as restocking and data charges make AT&T expensive, relative to its service.

How does AT&T work?

Equipment - 2 / 5

AT&T's basic plan includes standard equipment, such as door and window sensors, motion sensors, and a keypad. More premium plans include additional security features and home automation devices, for an increase in fees.
Installation
Professional
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 2.5 / 5

AT&T provides 24/7 professional monitoring from their call centers, via broadband or cellular. Their control panel features two-way communication.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does AT&T cost?

Contract Flexibility - 1.5 / 5

AT&T offers three plans, with monthly fees between $39.99 and $64.99, aside from the equipment fees, which can range from $349.99 to $849.99, and must be paid upfront. Though installation is DIY, their activation fee is high, at $49.99. Minimum contract length is 12 months.
Monthly Fee (min)
$39.99
Monthly Fee (max)
$64.99
Number of Available Packages
3
Installation/ Activation Fee
$49.99
Equipment Starting Cost
$0.99
Contract Required
Minimum Contract Length
24 months
Cancellation Policy
Termination Fee (up to $740 for Smart Security & Automation, up to $840 for Premium Security & Automation) and other fees, charges, and restrictions apply. After 14 days from the installation of service or upgrade, if canceling entire bundle, Early Termination Fee of $640 applies for the Smart Security portion of the bundle plus $50 for each automation portion of the bundle. After 14 days from installation, if canceling one or more automation portions of the bundle, an Early Termination Fee of $50 per automation package applies. If canceling prior to installation or within 14 days of installation, all equipment must be returned subject to a restocking fee. Restocking Fee: Up to $99 restocking fee may apply to returned equipment.
Warranty
"After 14 days the equipment may not be returned unless it is defective. "

Contract & Price Fine Print

Taxes and other charges apply; data charges, surcharges, and additional fees may apply. Prices, features, and offers subject to change without notice. Installation work performed by licensed personnel where required by law. Subject to the Digital Life Customer Agreement.

Technology Integrations

Technology Integration - 2.5 / 5

AT&T offers standard technology integration for their basic plan, with iPhone and Android apps, as well as email and text notifications. The higher-end plans also include home automation features, such as thermostat control, and live surveillance, for additional fees.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

AT&T Reputation

Reputation - 2.5 / 5

AT&T is better known for their telecommunications branches rather than their home security. They're accredited by the Underwriter's Laboratory, and have an A+ BBB rating.
BBB Rating
A+
Number of BBB Positive Reviews
5
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
105
Date Collected
2018-07-16
Year Founded
1983

Certifications & Associations

  • Underwriter's Laboratory (UL)

AT&T Summary

In Conclusion

When considering AT&T Digital Life for your home security needs, it’s important to take a good look at the big picture, both in terms of your needs and what the company can offer you. Say, for instance, you live in a tiny, one-bedroom in a major metropolitan area whose crime rate, in particular the burglary stats, have been steadily decreasing over the past decade. You have a grand total of one entry door, and five windows, three of which face a 50-foot drop no one but Spidey or Alain Robert could hope to scale with any degree of success. If this sounds like you, perhaps a home security system whose basic plan includes two recessed contact sensors, four surface contact sensors, and a motion sensor is a wee bit of overkill, especially when its accompanying price tag requires an immediate payment of $349.99, plus monthly fees of $34.99 for the next two years. Who knows if you’ll even be living in the same city? Maybe that hoped-for overseas opportunity will come, and you’ll be learning to surf in the company’s Costa Rica branch. If, however, you live in a home where smart security and automation are not just logical, but an actual help to you and your family’s lifestyle, than AT&T’s Digital Life packages can be just what you need. Within the industry, its price point is fairly reasonable, if a touch high--but this is counterbalanced by the company’s lifetime guarantee, and wealth of smart home features. The premium package includes glass-break sensors, carbon monoxide detection, temperature and water sensors, indoor smart plugs, and a smart thermostat, so you can control the temperature of your house remotely, if need be. Though installation must be carried out by a professional, it is without cost, and AT&T even helps you move the system, should you need it.

Contact & Additional Information

Homepage URL
Company Phone
(855) 288-2727
Headquarters Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202
Mailing Address
308 S Akard St. Rm 1110 C, Dallas, TX, 75202

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