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Progressive Home Insurance Review


Rating: 9.2 / 10 (Excellent)
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Progressive is an American insurance company that offers homeowners insurance, among other types of coverages. The company was founded in 1937 and today has the 15th largest market share of all American homeowners insurers. It sells homeowners policies in 19 states and the District of Columbia.

How is Progressive rated?

Breakdown

10/10
Financial Strength
9/10
Customer Experience
9/10
Pricing & Discounts
9/10
Coverage

Overall Rating: 9.2 / 10 (Excellent)

With its solid financials, eight decades of business experience, and commitment to providing consumers with modern mobile and internet customer interfaces, Progressive is an excellent choice for homeowners coverage. The company is rated above average by JD Power in three of its five homeowners insurance ranking criteria, a distinction that only a handful of other insurers can claim.

Financial Strength

Key Details

Underwriter
Progressive Casualty
Marketshare 2016
1.01%
Premiums Written 2016
$925
Standard & Poor's Financial Rating
AA
Moody's Financial Rating
Aa2
AM Best Financial Rating
A+

Financial Strength - 10 / 10

Progressive enjoys high ratings from Standard & Poor's, Moody's, and AM Best. The company appears to be on a sound financial footing. Though they only write homeowners policies in 19 states, these have enough geographic diversity to protect the company against heavy and localized claims experience resulting from a natural disaster or other event.
*The above information reflects the financial strength of the underwriter of the Progressive home insurance policies: Progressive Casualty.

Customer Experience

J.D. Power 2016 Home Insurance Study

JD Power Overall Customer Satisfaction Score
3 out of 5 (About Average)
Policy Offerings
4 out of 5 (Better Than Most)
Claims
3 out of 5 (About Average)
Interaction
3 out of 5 (About Average)
Price
4 out of 5 (Better Than Most)
Annual Statement & Billing
4 out of 5 (Better Than Most)

Customer Ratings

Trust Pilot Rating
4.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
4
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
153
Date Collected
2017-10-10

Customer Experience - 8.5 / 10

The company is rated A+ by the BBB. As with most sizable companies of any industry, Progressive's negative BBB reviews significantly outnumber its positive ones, but the company's statistics here are in line with most other insurers of comparable size. Communicating with the company is generally done online or through an app, rather than in person.

Progressive Coverage

Basic Coverage

  • Dwelling Protection
  • Other Structures Protection
  • Personal Property Protection
  • Liability Protection
  • Guest Medical Protection

Additional Coverage

  • Scheduled Personal Property Coverage

Coverage - 9 / 10

Progressive offers the usual suite of homeowners insurance coverages-structures, personal property, and liability. It also offers the most commonly available optional coverages, in addition to an unusual inflation coverage, which automatically adjusts insurance levels to keep up with rising building and repair costs.

Pricing & Discounts

Household Discounts

  • New Home
  • Home Safety Features

Policy Discounts

  • Multi-Policy
  • Higher Deductible
  • Claim-Free

Pricing & Discounts - 9 / 10

Many companies claim that automating their policy initiation service reduces costs and saves consumers money. As evidenced by Progressive's above-average rating for pricing, however, this is one company that appears to have lived up to its claims. Discounts are available for customers that already hold other Progressive policies, have home security systems, or are retired.

Contact & Additional Information

Homepage URL
Company Phone
(855) 758-0630
Headquarters Address
6300 Wilson Mills Road, Mayfield Village, OH, 44143
Mailing Address
6300 Wilson Mills Road, Mayfield Village, OH, 44143
Year Founded
1937

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Customer Comments & Reviews

Loading Reviews ...
M
Martha U
Dallas, Texas
8/24/2017
802 s 8 St Aransas pass tx 78336



Our Partner
9.2 / 10
  • Exceptional customer service experience, based on numerous reports
  • Provides financial protection for your home, both inside and out
  • Bundle your home & auto policies & save even more
  • Condo & townhouse policies available
  • Choose from various add-on protection options