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Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
248 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
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How is Eargo rated?

Breakdown

4.5/5
Hearing Aid Style
4.5/5
Features and Price
4.0/5
Battery Life
4.5/5
Customer Experience

Overall Rating: 4.4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4.5 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum. Eargo's least expensive product, the Max, was named one of Time Magazine's Best Inventions of 2018. The device also won the Gold Clio and Red Dot awards for Product Design and was touted as 'a new breed of tech company' by the New York Times.

The company's newest product is the Eargo 6 with Sound Adjust, which automatically optimizes the soundscape as you move between environments. The Eargo 6 is water-resistant for up to 30 minutes at a water depth of less than one meter, and features patented, medical-grade, silicone petal tips that come in two sizes and two styles. The Eargo 6 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It recharges in just 4 hours, after which it provides 16 hours of continuous use. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 4.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4 / 5

Eargo's battery delivers 16 hours of service after a 6-hour charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$1,500 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4.5 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. Eargo 5 and Neo HiFi include a two-year original warranty with an extended warranty available for purchase. Eargo Neo and Eargo Max include a one-year original warranty. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.5 / 5

There are very few online customer reviews for Eargo products. Eargo earns an average rating of 2.8 out 5 stars on Trustpilot, but that's based on less than a handful of reviews and really isn't statistically significant. The company is not rated by the Better Business Bureau.
Trust Pilot Rating
2.8 out of 5
Date Collected
2022-01-10
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

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248 Customer Comments & Reviews

Loading Reviews ...
baffled01
3/23/2023
I first ordered Eargos several years ago, when I just needed a little help hearing others at work. My hearing has declined, and I am on my third pair of Eargos. When I got my first pair, I figured they would be a less expensive stepping stone until I needed "real" (expensive) hearing aids. Eargo technology has kept up with my hearing loss, and they are such a wonderful company with such a great product that I am happy I've been able to keep them. I'm on my third model, and every time I upgrade I'm so impressed with the improvements. I truly believe Eargo will just keep getting better. Beyond the incredible technology, this is a wonderful company of great people who stand behind their... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for staying with Eargo. Thank you for the kind words regarding our support and products. So glad that you are happy with our hearing aids!
dan.penrod
3/23/2023
Customer service has been awesome. Seem like great people to work with.

Eargo  
Official Response

of Eargo Hearing Aids
Thank you so much for the compliment regarding our support team. It is very important to us that all of our Eargo customers receive the best possible to support and are successful with our hearing aids!
stepmac111
3/23/2023
These hearing aids help me to hear better, which is what you want. I used Phonak in the past. Phonak has more bells and whistles, things I don’t necessarily want, but they didn’t seem to help me hear nearly as well as these Eargos. I highly recommend these.

Eargo  
Official Response

of Eargo Hearing Aids
So glad that the Eargo hearing aids are helping you and you recommend us!
Bart H
3/22/2023
If you want an invisible hearing aid with wifi adjustment this is for you. No feedback with cell phone use (depending on the amplification you chose)

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for the Eargo recommendation!
Mark F
3/21/2023
I've used Eargos since the Neo version. I love the sound quality and the discreetness of the devices. They are comfortable and fit my ears well. The only issue that has popped up for me with each iteration, is battery issues. My first Charger would not hold a charge for more than a day. My Plus' had to be "reset" several times over and my 5's would not hold a charge for over 8 hours after about a year. (And I am a stickler for following proper charging protocols.) To their credit, Eargo made me whole each and every time. I think their customer service while lacking a bit in the early days, is now second to none! Fix those pesky battery issues and I'm a 5-star review.

Eargo  
Official Response

of Eargo Hearing Aids
So glad to hear that you are enjoying the sound quality and discreetness of your Eargos! Please keep us posted and contact our support team at any time to address any issues that may arise.
D
Dennis G
3/21/2023
I am amazed. My new 7 reduced my tinnitus and provides a natural, smooth sound. I highly recommend.

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for the recommendation!
S
sally.bratton
3/17/2023
Eargo is a very discreet product. Very easy to understand the tutorials. Telephone appointment with audiologist answered all my questions SNF gave me great tips that weren’t in the tutorial. Love that I got a verbal repost on the numbers for my hearing loss in decibels and what frequencies were affected.

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for your review. Our support team is always available to answer all your questions and make sure you are are enjoying your Eargo hearing aids!
1957mgp
3/15/2023
So far, over the 2 weeks I've been using the Eargo 6 hearing devices, I have been very pleased with the results. All the concerns I had going in have been satisfactorily answered and resolved to my full satisfaction. For a mid-range price, I can see why Eargo 6 is rated the best "invisible" non-prescription hearing device on the market. If I had to list one thing that was tough to get right it was the fit. Having several sizes and types of petals helped mitigate this issue. Regardless, when chewing, they still have a tendency to slip some. But, since they don't have to be very far down the ear canal, that has not compromised their effectiveness. Finally, the App is definitely... Read More

Eargo  
Official Response

of Eargo Hearing Aids
Thank you for sharing your Eargo experience. We are glad to see you are pleased with the results!
R
Robert L
3/9/2023
Loved eargo 1 so much I bought a new one. Great. Thanks

E
Eargo  
Official Response

of Eargo Hearing Aids
Thank you for being a loyal Eargo client. We are so pleased that you are enjoying our hearing aids!
rgbg205
3/3/2023
Great experience during order process. Bryan was helpful, informative, and answered my questions.

Eargo  
Official Response

of Eargo Hearing Aids
We're so glad you're enjoying your new Eargo 7 hearing aids and the ordering process was informative and easy! Please keep us posted on your progress and let us know if you need anything. We are always happy to help!
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