USAA Auto Insurance Review


Rating: 9.2 / 10 (Excellent)
Disclosure: We receive advertising revenue from this partner. 
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USAA, otherwise known as United Services Automobile Association, is a Texas-based financial organization that operates worldwide. Founded in 1922, their auto insurance is just one of the many personalized insurance types they offer. Their policies are complemented by 24/7 support and a commitment to paperless policies.

How is USAA rated?

Breakdown

9/10
Coverage & Benefits
9/10
Pricing and Discounts
10/10
Financial Strength
10/10
Customer Experience

Overall Rating: 9.2 / 10 (Excellent)

USAA offers fairly standard coverage options, discounts, and additional benefits. That said, they have been able to perform remarkably well in terms of financial strength and customer experience. With exceptionally high ratings across the board, as well as a solid marketshare, USAA is an insurance provider well worth a prospective customer’s time.

USAA Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost

Coverage & Benefits - 9 / 10

From liability to uninsured motorist, USAA’s coverage options don’t stand out from their competitors. This is fairly standard in the car insurance industry, however, in which most companies offer all the same things. Their additional benefits are quite good, including rental car, towing, and labor cost reimbursement.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio 2016
1.01
NAIC Total Complaints 2016
390
*The NAIC Car Insurance complaint ratio (in this case 1.01) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
21
Number of BBB Neutral Reviews
5
Number of BBB Negative Reviews
221
Date Collected
2017-11-10

Customer Experience - 9.5 / 10

With its 1.01 complaint ratio, USAA’s customer service seems to work quite efficiently. Although they do have a good amount of negative reviews, this is fairly common for the industry, and their A+ rating with the Better Business Bureau is supported by 21 positive reviews.

Financial Strength

Key Details

Premiums Written 2016
$11,691,051,166
Marketshare 2016
5.46%
AM Best Financial Rating
A++
Standard & Poor's Financial Rating
AA+

Financial Strength - 9.5 / 10

USAA is the sole underwriter of its policies, and can therefore enjoy sole responsibility for their 5.46% marketshare and near $12 Billion in premiums. This positive financial outlook is backed by its good ratings of AA+ and A++ from Standard & Poor's and AM Best, respectively.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Student
  • Bundled Policy

Pricing and Discounts - 9 / 10

USAA offers very little in the way of discounts, especially as compared to its industry competitors. They do offer some provisions for students, safe driving records, and holders of multiple vehicles or policies.

Contact & Additional Information

Homepage URL
Company Phone
(210) 531-8722
Headquarters Address
9800 Fredericksburg Rd., San Antonio, TX, 78288
Year Founded
1922

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Customer Comments & Reviews

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Gary E
Denver, Colorado
5/17/2018
USAA client for over 30 years. Generally satisfied even though lately I was unable to talk anyone about a recent problem other than the call center person who was unable to help or put me in touch with someone who could. I tried the to submit a comment on the website and the comment dialogue box would not even open. With a clean driving record and no violations for over ten years, I received a speeding ticket while traveling out of my home state on a trip. The ticket was settled with a payment of $39.00, which I sent in when returning home. USAA is now charging me $112.00 per year for 3 years with no possible appeal or remedy for years of loyalty. Communication is difficult now and... Read More


D
Dave
Chicago, Illinois
5/9/2018
USAA lost my trust and my business when I found out they don't care about Veterans, but that it's only about the money. I have a son that made a bad decision and has a felony charge, and because we allow him to live with us, USAA contacted me and dropped both my home and auto insurance because he is living in my home. He served his time, and I feel that USAA is trying to be their own judge and not only charging him, but me as a Veteran of 20 years (I still work on a military installation supporting our troops) because I allow him to live with me. Be very weary of doing business with USAA. I called yesterday to discuss the issue, and after 15 minutes on hold while they attempted to... Read More


R
Robert W
Chicago, Illinois
5/4/2018
I have been a client of USAA for 46 years. I have had multiple automobile claims and homeowner insurance claims. Each incident has been handled quickly and has left me very satisfied with their attitude and service. I was speaking to the owner of a collision repair shop and explaining what I wanted done on the vehicle. He stopped me and said, "That is up to the insurance company." When I told him that I had USAA, he laughed and said there would be no problem. "They will do whatever you want." It was an exaggeration but very close to the truth. The insurance is the only insurance that has a "Subscriber's Savings Account" that I am aware of in the industry. Over the last 10 years, a... Read More


Pamela S
Kearney, Nebraska
4/3/2018
This company is the worst. They are all for your money not for the people. As a veteran I’m very disappointed.


C
Clark S
Phoenix, Arizona
2/27/2018
We've had USAA for fifty (yes, FIFTY!) years now and wouldn't even consider changing to another company. Along the way we've had a few claims (both auto and homeowner's), and in addition to the claims being handled fairly, quickly, and efficiently, we've never experienced any significant rate changes as a result. Speaking of rates, when comparing you'll definitely want to consider the fact that USAA offers an annual "rebate"; the amount of which is based on a formula of how much you paid in premiums, and their loss experience. Part of this rebate is awarded in cash (or credit to your current premium), and part is deposited in a "Subscriber Savings Account" with the company (and the... Read More



Our Partner
9.2 / 10
  • Competitive premiums
  • Good list of discount options
  • Roadside assistance
  • Strong financial ratings
  • Excellent customer ratings
  • Only available for active and retired US service members and their families