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USAA Auto Insurance Review
38 Customer Comments & Reviews - see all comments
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USAA, otherwise known as United Services Automobile Association, is a Texas-based financial organization that operates worldwide. Founded in 1922, the company's auto insurance is just one of the many insurance types they offer. Its policies are complemented by award-winning support that's available day and night.
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Oh they're great until you need them. I have paid USAA premiums for 25+ yrs and I tapped someone- not one scratch on either vehicle (proof, pics & police), Months later she files a claim for dmgs & injury AFTER they "fixed" her vehicle and NO med proof was provided- that's illegal (USAA is required and entitled to see the vehicle ) yet they paid the claim and put it on me! Now that I had a legit accident they won't help me repair my vehicle. How much premium did I pay in 25 yrs? Don't fool yourselves by thinking they care because they won't even do what you pay them to, even if it's at minimal cost to them. Don't honor this "military" business when they will never honor you. You sacrificed... Read More
59 People found this helpful.
July 15, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me. USAA was notified by both parties on that day and USAA reported to that they would handle the claim and issued a claim number. Since that phone call, I tried contacting USAA several times and left several messages, and they did not returned my calls. Neither did they send a claim adjuster to review the damages nor make an offer to... Read More
57 People found this helpful.
20 years with USAA, my daughter has an accident, she made a legal u-turn, an unlicensed driver in truck enters the intersection after her, he was going to fast crossed two lanes of traffic and cut in front of my daughter. She hit him. My daughter had me on speaker, the cop says he is unlicensed and has had numerous violations. She asked my daughter if it was clear when she made u-turn. My daughter said it was clear and he cut across two lanes of traffic, had he been going slower he could have successfully made a right turn. Cop comes back says he does not know why he crossed two lanes, how fast he was going, but she is not ticketing him because she would have to arrest him and his... Read More
55 People found this helpful.
Been a customer for over 42 years. No prior claims. A year ago my Porsche was damaged by another driver and they were judged to be 100% at fault. USAA took over 80 days to finalize my repair claim (my car was repaired in less than 20 days). They shorted my repair claim by $5,200 (I had to pay that amount out of my pocket) stating the Porsche Factory Certified repair shop charged more than what they considered to be the "local market labor charge". USAA would also not discuss or expain how they arrived at a maximum market labor rate. In other words, if you have a speciality car like a Porsche, you will want it repaired by a Factory Certified Repair shop. USAA will want to pay your... Read More
47 People found this helpful.
I have been with USAA insurance all my life. I have never had a problem in the past. However, this recent incident I had of having a coyote run out in front of me while I was going 55 to 60 mph is not something they want to fully cover. They do not believe that the coyote could have done that much damage to my fender. They are trying to get me to now file a separate claim for part of the fender and pay another deductible. It was all the same incident and should be covered under the same deductible as one incident. I am very disappointed with the help I have gotten and the information being inconsistent within agents. I was put on hold for 45 minutes at one point. Some agents do not write... Read More
39 People found this helpful.
USAA client for over 30 years. Generally satisfied even though lately I was unable to talk anyone about a recent problem other than the call center person who was unable to help or put me in touch with someone who could. I tried the to submit a comment on the website and the comment dialogue box would not even open. With a clean driving record and no violations for over ten years, I received a speeding ticket while traveling out of my home state on a trip. The ticket was settled with a payment of $39.00, which I sent in when returning home. USAA is now charging me $112.00 per year for 3 years with no possible appeal or remedy for years of loyalty. Communication is difficult now and... Read More
36 People found this helpful.
I'm having really a bad experience with customer service, never answer my calls neither my e-mails, now I'm searching for better insurance company
35 People found this helpful.
USAA lost my trust and my business when I found out they don't care about Veterans, but that it's only about the money. I have a son that made a bad decision and has a felony charge, and because we allow him to live with us, USAA contacted me and dropped both my home and auto insurance because he is living in my home. He served his time, and I feel that USAA is trying to be their own judge and not only charging him, but me as a Veteran of 20 years (I still work on a military installation supporting our troops) because I allow him to live with me. Be very weary of doing business with USAA. I called yesterday to discuss the issue, and after 15 minutes on hold while they attempted to... Read More
32 People found this helpful.
My husband served in vietnam has an honorable discharge a 100 percent rating after nam he went to prison did his time an ussa cancelled our policy after 5 years because he is a ex felon he made sacrifices so you guys can have fredom to do your business where is the justice
23 People found this helpful.
USAA just settled an automobile insurance claim I made, so while the experience is fresh in my mind, I thought I would respond to some of the negative reviews here. The claim was settled in one week, and I was kept up to date by the adjuster every single day. All of my questions over the phone and online were answered promptly. Initially it was not clear whether the other driver was insured. USAA was all over that, in part because the amount of my deductible was at stake. I took my car to the body shop USAA recommended, and the shop did a great job in a reasonable amount of time. An assistant manager there told me they had been certified by USAA, and that the company consistently paid... Read More
19 People found this helpful.
Top Rated
- Best for Competitive Rates
- Save up to $500 or more on car insurance
- Discounts are available for over 850+ organizations & alumni associations
- Obtain your quote online today - It's fast, easy & free!
- 24/7/365 customer service