Travelers Car Insurance Review


Rating: 4.8 / 10 (Average)
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Travelers is an insurance company with roots that go back to 1853 in Minnesota. Currently based in New York City, and just one facet of a much larger conglomerate, Travelers merged with Citicorp in 1998. In addition to auto insurance, Travelers’ insurance arm is dedicated to corporate citizenship and environmentally-friendly practices.

How is Travelers rated?

Breakdown

5/10
Coverage & Benefits
4/10
Pricing and Discounts
6/10
Financial Strength
5/10
Customer Experience

Overall Rating: 4.8 / 10 (Average)

Travelers Insurance meets the standards set within the car insurance industry. Though they've been in business for a remarkably long time, their coverage and discount options are fairly average. Furthermore, though they enjoy mid-to-high ratings from third-party institutions, these are tempered by negative user input. Since many companies offer similar benefits, we recommend that potential customers consult more than one insurance provider, in order to compare pricing and coverage options.

Travelers Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement

Coverage & Benefits - 5 / 10

Travelers Insurance provides a suite of coverage options that fall squarely within the industry average. From collision to comprehensive coverage, there is nothing on offer that hasn’t been seen before. Their additional benefit options are unfortunately limited to rental car reimbursement.

Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
0.0
NAICS Total Complaints 2016
3
*The NAICS Car Insurance complaint ratio (in this case 0.0) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
2
Number of BBB Negative Reviews
24
Date Collected
2017-11-10

Customer Experience - 5 / 10

Notwithstanding their considerable longevity, Travelers’ customer experience seems little more than average. Although it has an A+ rating from the Better Business Bureau, for instance, its two positive reviews are counter-balanced by 24 negative ones. Furthermore, Travelers’ complaint ratio lies at an incredible 0.00.

Financial Strength

Key Details

Premiums Written 2016
$3,896,786,451
Marketshare 2016
1.82%
AM Best Financial Rating
A+
Standard & Poor's Financial Rating
AA

Financial Strength - 6 / 10

With A+ and A ratings from Standard & Poor’s and AM Best, respectively, as well as over 160 years in business, Travelers’ financial strength is well established. Although their marketshare percentage of 1.82% does not exactly make them an industry leader, their near $4 billion in annual premiums is excellent.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Homeowner
  • Student
  • Bundled Policy

Additional Discounts

  • Hybrid / Electric Vehicle

Pricing and Discounts - 4 / 10

Travelers’ discount options are fairly run-of-the-mill, including students, multiple vehicles, safe drivers, and bundled policies. That being said, their discounts for homeowners and/or electric vehicles are decidedly less common, thus helping the company to stand out.

Contact & Additional Information

Homepage URL
Company Phone
(860) 277-0111
Headquarters Address
One Tower Square, Hartford, CT, 06183
Year Founded
1853

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