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AARP The Hartford Auto Insurance Review


Rating: 7.2 / 10 (Very good)
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AARP, otherwise known as the American Association for Retired Persons, offers a good array of auto insurance policies. Founded in 1810 in Hartford, Connecticut, The Hartford is a financial services company that specializes in providing a range of insurance products. Their auto insurance specifically offers a good amount of customization in terms of its coverage and discount options.

How is AARP The Hartford rated?

Breakdown

7/10
Coverage & Benefits
7/10
Pricing and Discounts
7/10
Financial Strength
8/10
Customer Experience

Overall Rating: 7.2 / 10 (Very good)

AARP The Hartford’s auto insurance coverage falls squarely within industry standards. Policies, discounts, and limited marketshare percentage aside, they stand out due to their commitment to excellence. As the highest-rated company within the scope of the JD Power averages, AARP The Hartford instantly makes itself worthy of consideration.

AARP The Hartford Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Towing & Labor Cost
  • Glass

Coverage & Benefits - 7 / 10

As the car insurance arm of the AARP, The Hartford’s coverage is relatively run-of-the-mill. They do offer optional add-ons, which include glass repair, personal injury, collision protection, and more.

Customer Experience

Customer Ratings

BBB Rating
A-
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
14
Date Collected
2017-11-10

Customer Experience - 8 / 10

Despite its relatively higher-than-average complaint ratio, AARP The Hartford has a remarkable score with JD Power, averaging of 4.7 out of 5. In conjunction with its A- Better Business Bureau rating, we consider that their customer experience is commendable.

J.D. Power 2016 Auto Insurance Study

JD Power Overall Satisfaction Score
5 out of 5 (Among The Best)
First Notice of Loss
5 out of 5 (Among The Best)
Service Interaction
5 out of 5 (Among The Best)
Appraisal
4 out of 5 (Better Than Most)
Repair Process
5 out of 5 (Among The Best)
Rental Car Experience
4 out of 5 (Better Than Most)
Settlement
5 out of 5 (Among The Best)

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
1.65
NAICS Total Complaints 2016
33
*The NAICS Car Insurance complaint ratio (in this case 1.65) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Financial Strength

Key Details

Premiums Written 2016
$2,484,236,564
Marketshare 2016
1.16%
AM Best Financial Rating
A
Standard & Poor's Financial Rating
A

Financial Strength - 7 / 10

AARP The Hartford is a middle-lane player in the auto insurance industry, with a modest marketshare percentage of 1.16%. However, they have obtained good ratings from financial strength organizations, such as Standard & Poor and AM Best.

Pricing & Discounts

Discounts

  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Student
  • Bundled Policy

Pricing and Discounts - 7 / 10

AARP The Hartford is able to offer a select number of discounts in their pricing schematic. Largely revolving around safety, they offer discounts to people with reliable vehicles, safe driving history, bundled policies, and anti-theft protections. Further discounts are available for students with clean driving records.

Contact & Additional Information

Homepage URL
Company Phone
(800) 423-6789
Headquarters Address
690 Asylum Avenue, Hartford, CT, 06155
Year Founded
1810

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Customer Comments & Reviews

Loading Reviews ...
F
Fred &
Ogden, Utah
8/24/2016
Hartford Insurance through AARP picture is adjuster circling all the hail damage. We suffered hail damage in the Nisswa area Minnesota 6/18/16 which hit the campground where we were. We filed a claim for the damage to our truck which was close to 6k. Adjuster was awesome, our truck was handled in a very professional, concise manner. We were treated fairly. Sadly though we have our trailer with National General, BIG MISTAKE. I posted a review on them. Still working to get out trailer fixed over 2 months later.



Our Partner
7.2 / 10
  • Competitive premiums
  • Strong financial ratings
  • Rate protection
  • 24/7 claims reporting
  • Rental reimbursement
  • Towing and labor included
  • Good discounts