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AARP The Hartford Auto Insurance Review

24 Customer Comments & Reviews - see all comments
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AARP, otherwise known as the American Association for Retired Persons, offers a good array of auto insurance policies. Founded in 1810 in Hartford, Connecticut, The Hartford is a financial services company that specializes in providing a range of insurance products. Their auto insurance specifically offers a good amount of customization in terms of its coverage and discount options.
 
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How is AARP The Hartford rated?

Breakdown

3.5/5
Coverage
3.5/5
Financial Strength
0.0/5
Supplemental Coverage
3.5/5
Pricing & Discounts
4.0/5
Claims Satisfaction & Customer Experience
0.0/5
Automation

Overall Rating: 3.5 / 5 (Very good)

AARP The Hartford’s auto insurance coverage falls squarely within industry standards. Policies, discounts, and limited marketshare percentage aside, they stand out due to their commitment to excellence. As the highest-rated company within the scope of the JD Power averages, AARP The Hartford instantly makes itself worthy of consideration.

AARP The Hartford Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Towing & Labor Cost
  • Glass

Coverage - 3.5 / 5

As the car insurance arm of the AARP, The Hartford’s coverage is relatively run-of-the-mill. They do offer optional add-ons, which include glass repair, personal injury, collision protection, and more.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio
1.65
NAIC Total Complaints 2020
33

Customer Ratings

BBB Rating
A-
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
14
Date Collected
2017-11-10
*The NAIC Car Insurance complaint ratio (in this case 1.65) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 4 / 5

AARP the Hartford has a relatively higher-than-average complaint ratio. However, the company boasts an A- grade with the Better Business Bureau rating. We consider that, overall, their customer experience is commendable.

Financial Strength

Key Details

Premiums Written 2020
$2,484,236,564
Marketshare
1.16%
AM Best Financial Rating
A
Standard & Poor's Financial Rating
A

Financial Strength - 3.5 / 5

AARP The Hartford is a middle-lane player in the auto insurance industry, with a modest marketshare percentage of 1.16%. However, they have obtained good ratings from financial strength organizations, such as Standard & Poor's and AM Best.

Pricing & Discounts

Discounts

  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Student
  • Bundled Policy

Pricing & Discounts - 3.5 / 5

AARP The Hartford is able to offer a select number of discounts in their pricing schematic. Largely revolving around safety, they offer discounts to people with reliable vehicles, safe driving history, bundled policies, and anti-theft protections. Further discounts are available for students with clean driving records.

Contact & Additional Information

Homepage URL
https://www.thehartford.com/aarp/car-insurance
Company Phone
(800) 423-6789
Headquarters Address
690 Asylum Avenue, Hartford, CT, 06155
Year Founded
1810

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24 Customer Comments & Reviews

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J
John A
6/15/2018
I'm more than 12 years insured with Hartford. They said my premium had increased because of poor credit. I contacted TransUnion. They said that 18 of 19 entries on my report were "bogus".. "incorrect"~! Hartford then told me it was NOT their responsibility to check my credit rating. I asked them to check it~! They said "NO"... they would not recheck my credit rating. There seems to be NO compromise, or "consideration" with Hartford... It's "their way"... or the "highway!" Corporate Conclusion: There is a good market for additional...reasonable... auto insurance companies with reasonable insurance rates.

Chuck C
1/25/2018
I am thoroughly disappointed and disgusted with the outcome of my claim. My car was rear ended and the claim went to arbitration. Geico was able to get a 50-50 fault decision against me, even though I am 0% at fault according to The Hartford and all common sense. After 10 years of car and homeowners insurance with no claims, this is how they represented me. Pathetic. Looks like I go shopping at renewal time.

C
Cathy
12/20/2017
I had The Hartford for 12 years never had but 1 claim over a deer..My card got compromised online and had to be canceled.. I had made my payment but couldn't get into a computer to change the info on the new card and my payment didn't go through.. They were nasty and the man on the phone Brian was very disrespectful to me.. They canceled my insurance after 12 years taking the defensive drivers coarse, joining the AARP... So I would think about going with this company if I were YOU.....!!!

F
Fred &
8/24/2016
Hartford Insurance through AARP picture is adjuster circling all the hail damage. We suffered hail damage in the Nisswa area Minnesota 6/18/16 which hit the campground where we were. We filed a claim for the damage to our truck which was close to 6k. Adjuster was awesome, our truck was handled in a very professional, concise manner. We were treated fairly. Sadly though we have our trailer with National General, BIG MISTAKE. I posted a review on them. Still working to get out trailer fixed over 2 months later.

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