MedjetAssist Travel Insurance Review

Rating: 9.2 / 10 (Excellent)
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MedjetAssist is an international air-medical transport company that operates on a membership model. They provide air medical transportation to members who are hospitalized more than 150 miles from home, airlifting them to their hospital of choice for inpatient care. MedjetAssist has over 50 dispatch locations, 250 air ambulances, and offers 24/7 assistance over the phone.

How is MedjetAssist rated?


Plans & Coverage
Customer Assistance Services
Financial Strength

Overall Rating: 9.2 / 10 (Excellent)

MedjetAssist's core business is providing hospital-to-hospital air transportation for customers who, for any reason, are hospitalized more than 150 miles from home. The company has substantial expertise in that niche. One of the firm's strengths is the simplicity of its contract: there are no deductibles or co-pays, no exclusions for pre-existing conditions, no geographical limits on medical air transport, and no requirements for medical review of claims. Though it does not provide comprehensive travel insurance as such, the company is an excellent choice for travelers seeking this specialty service.

MedjetAssist Plans & Coverage

Plans & Coverage - 9 / 10

MetjetAssist's business model is different from that of most travel insurance companies. It focuses on only one thing: flying customers who have been hospitalized more than 150 miles from home back to their home hospital for inpatient care. It does not insure against trip interruptions or reimburses for the cancellation, loss or non-use of tickets, hotels, or tours. The service does include telephone translation services with foreign hospitals, access to a doctor via phone, and transfer of remains.

A premium plan also provides legal consultation, cash advances, kidnap, ransom, extortion and blackmail response, and evacuation in the event of political instability, terrorism, natural disasters, pandemics, or violent crimes. MedjetAssist's plans do not require the payment of deductibles or co-pays and apply regardless of pre-existing conditions. They are triggered only by inpatient hospitalization without regard to cause.
Available Plans
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveller
Medical Coverage
Emergency Medical Evacuation/Repatriation

Medical Coverage Details

Pre-Existing Coverage
Maximum Medical Evacuation Reimbursement
Deductible for Medical Coverage

MedjetAssist Financial Strength

Financial Strength - 8.8 / 10

As MedjetAssist is not an insurance company per se and is a privately held corporation, little information is available about its financial condition. The firm, however, is backed by Lloyds of London which is reassuring.
Lloyds of London

MedjetAssist Reputation

Reputation - 8.8 / 10

MedjetAssist is a preferred provider of services for the AARP and several consortia of travel agents. It also provides hospital-to-hospital air transit services for the NFL. The company has an A+ rating with the Better Business Bureau but has only a small handful of reviews. It has no presence on TrustPilot. Given the company's affiliations, its reputation in its particular niche appears to be excellent.
BBB Rating
Number of BBB Positive Reviews
Number of BBB Negative Reviews
Date Collected

MedjetAssist Customer Assistance Services

Customer Assistance Services - 10 / 10

MedjetAssist can be contacted 24/7/365. Its pilots are trained to care for injured and critically ill patients. The company provides telephone translation services when foreign hospitals are involved and handles all the details of coordinating the patient's discharge, travel, and admission to his or her home hospital. MedjetAssist also facilitates communication between the patient and his or her family members.
24/7 Support

Travel Assistance Services

  • Return Travel Arrangements

Concierge Assistance Services

  • Plane/Boat Charter Assistance

Homepage URL
Company Phone
(800) 527-7478
Headquarters Address
3075 Healthy Way, Birmingham, AL, 35243

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Customer Comments & Reviews

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alan k
Tucson, Arizona
When I had a detached retina in Cambodia and contacted Medjet Assist as a member of their service organization, the company initially refused to provide any support at all. Th ebasis of their response was that in the USA retinal re-attachment surgery is done in out-patient facilities normally, and they restrict their evacuation services to medical issues that IN THE USA require hospitalization.They made this determination with no physician review of my overall medical history, despite my having a letter from the local opthalmologist stating I needed urgent care in hospital but that none existed in Cambodia to treat retinal detachment, and I should immediately leave the country for... Read More

Our Partner
9.2 / 10
  • Excellent supplement to traditional travel insurance
  • Global medical transport, travel security & crisis response memberships
  • Not reliant on the insurer for the hospital selection
  • Transport from virtually anywhere to your preferred hospital (150 miles or more from your residence)
  • 24/7 assistance and interpretation services for foreign hospitals