Generali Global Assistance Travel Insurance Review
Generali Global Assistance Travel Insurance Review
ConsumersAdvocate.org
105 Customer Reviews - see all comments
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Based in San Diego, California and founded in 1963, Generali Global Assistance provides travel insurance, travel assistance services, identity theft resolution services, and risk management.
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The company's services are accessible anywhere in the world and they maintain a BBB accreditation of A+. Generali Global Assistance operates as a subsidiary of Europ Assistance Holding S.A. and their travel insurance business evolved from CSA Travel Protection.
- “Cancel For Any Reason” (CFAR) availability
- Includes trip cancellation, baggage delay/loss, and flight delays
- Emergency medical expenses coverage are included in the coverage
- Up to $250,000 in medical coverage and $1 million in evacuation
Latest Generali Global Assistance Reviews
Generali Travel Insurance Experience: A Practical Guide Background: On my recent trip to China and Japan, I had to deal with Generali Travel Insurance for two separate claims: medical expenses and a delayed baggage issue. This review, based on my personal experience with Generali, might also be useful for dealing with other travel insurance companies. Before Purchasing Insurance: Key Tip: The amount of coverage you actually need is often less than the total trip cost. Generali's reimbursement policy focuses on the actual loss incurred, not the total trip cost. For instance, if a flight for your family costs $5000 but the fee to change tickets is only $800, Generali will cover the... Read More
This company has the worst possible communication
I filed a claim the last of July and never heard from anyone. Despite multiple calls and left messages I still didn't receive a return call. By mid Sept. I have just recently been able to speak to a supervisor who confirms they are in receipt of all necessary information to make a decision on my claim but state this will take another 2 weeks. I am a recently diagnosed cancer patient in chemo. The added stress of trying to get a refund for weeks, on a trip that hD to be canceled is unbelievable
This is a great insurance company that covered all my medical expenses for a year after my accident.
The agent I spoke with to purchase this policy was Justine. Very knowledgeable about many policy's and their coverage. Her patience and kindness exceeded her knowledge. Thank you for all the expert agents and the really "special" ones.
thank you received it all. We are hoping all goes well with our trip
Better price and coverage than others for my age group. Use of website was easy. However, a look at policy caused concern as coverage begins immediately rather than end of September when actual travel takes place. Does this invalidates coverage after end of travel date?
Good value and coverage for the trip I am planning. Use of the website was easy and clear and communication with the company has been great.
So easy to use. Clear pricing and plan comparisons to make choosing the best plan for you effortless. Quick confirmation via email!
Very good coverage, easy and intuitive interface for choosing the right package
Quick and easy to purchase with several option levels. Also a wide array of benefits.
We’ve traveled and used coverage with Generali before with our 2018 Philippines trip. The experience has always been seamless. Navigating the site is fairly intuitive and the language used is comprehensible. All documentation we required were sent electronically. We had an incident while we were there, and the claim intake/submission was easy to complete. We’re using Generali again to cover us on an upcoming trip to the Mexican Riviera. The peace of mind is well worth the value. We can’t imagine not having Generali coverage in all future travels.
Went smooth. My only question is whether a pdf with insurance cards will be sent. In the past, with other travel insurance, that was standard procedure. We would print out the cards and laminate them. We would like to each be carrying an insurance card on the trip. I have searched the system and what was sent but have not seen them. Otherwise, so far, it has been easy to navigate the application process. The real proof will be what happens if we need the insurance. My hope is that we won’t.
Jason in customer service was very knowledgeable and helpful when i purchased the Travel Insurance.
Easy to enroll, good coverage, great options.
Ages over seventy excepted. Prices good as well.
Straightforward process to enroll with coverage. Good value for the coverage. Based on limited research the company appears reputable.
Great coverage and so easy. Hope i do not need any of it.
Very hard to reach the real person custom service for policy correction.
Very easy website and person help me on the phone to follow up all steps and help me to decide the plan better for my trip thanks
After purchasing a travel insurance from Generali I have following issues:
1. I have created an account and also successfully verified my email address. Then I tried to log in, but it was in vain: I was being returned to the home page again and again.
2. In Schedule of Benefits followed after Policy Confirmation Letter my wife as insured person is noted twice but me (an applicant) is missed at all.
We are a group of ladies going on vacation and I have recommended Generali to all of them. They have purchased as well. Thank you for giving us peace of mind as we begin our adventures.
I have tried multiple times to log into my account information. However, after signing in the page goes to the home page and asks me to sign in again. After signing in AGAIN AND AGAIN only the home page comes up with nothing showing for account.
This was my first experience with Generali. I am extremely pleased with my contact person's explanations and patience. I will not hesitate to use them again.
This was my first experience with Generali. I am extremely pleased with my contact person's explanations and patience. I will not hesitate to use them again.
Resource Insurance was great to work with and the online link was ver easy to use.
Been waiting three months for a reimbursement on my claim, I keep being asked for the same documents, over and over again. I call, no response, I’m an administrator I’m good at putting together everything that is required. Terrible at responding, terrible at communicating. Don’t do it! I bought through DiversAlertNetwork. Won’t do it again.