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Allianz Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Allianz Global Assistance is the world's largest travel insurance company and provides concierge services, corporate assistance, and specialty insurance solutions for a host of travel-related problems.

As a subsidiary of one of the world’s largest diversified insurance companies, Allianz Global Assistance products and services are supported by over 100 years of industry experience and superior financial strength.

Allianz Global Assistance offers a variety of different standard and personalized plans at various benefit levels. Depending on which plan you choose, benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Cancel anytime, up to 80%: Only available in conjunction with the OneTrip Prime or Premier.
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Benefit
  • Loyalty Program Redeposit Fee Benefit
  • Rental Car Damage Benefit
  • 24-Hour Hotline Assistance
  • Concierge Services

Plan Types

Single trip

Annual (multi-trip) plans

Allianz Global Assistance's opening price point plans include the most common types of coverage purchased by travelers. While it does not have the high coverage limits included with more expensive plans, it does provide pre-existing medical condition coverage. Plan benefits and limits may vary by state. 

SINGLE TRIP PLANS

Benefits

OneTrip Cancellation Plus

One Trip Basic

OneTrip Prime

OneTrip Premier 

Trip cancellation

Up to amount purchased

Up to amount purchased

Up to amount purchased

Up to amount purchased

Trip interruption

Up to amount purchased

Up to amount purchased

Up to 150% of amount purchased

Up to 150% of amount purchased

Trip change protector

    $500 $1,000

Emergency dental and medical

 

$10,000

$25,000

$50,000

Emergency medical transportation

 

$50,000

$500,000

$1,000,000

Baggage benefits

 

$500

$1,000

$2,000

Baggage delay benefits

 

$200

$300

$600

Travel/ trip delay coverage

$150

$300

$800

$1,600

Daily limit

 

$150

$200

$200

Existing medical condition waiver*

 

 

Covered

Covered

* Must be purchased within 14 days of the first trip deposit; additional conditions may apply.

Annual (Multi-Trip) Plans

 

AllTrips Prime

AllTrips Executive

AllTrips Premier

Trip cancellation / interruption

(per person, per policy year)

$3,000

$5,000; $7,500; $10,000

$2,000; $5,000; $7,500; $10,000

(per year for all insureds in the same household)

Emergency medical and dental

$20,000

$50,000

$50,000

Emergency medical transportation

$100,000

$250,000

$500,000

Baggage benefits

$1,000

$1,000

$2,000

Baggage delay benefits

$200

$1,000

$2,000

Travel/ trip delay benefits

$600

$1,600

$1,500

Daily limit

$200

$200

$300

Change fee benefit

 

$500

 

Loyalty program redeposit fee coverage

 

$500

 

Travel accident benefit

$25,000

$50,000

$50,000

Business equipment benefit

 

$1,000 

 

Business equipment rental benefit

 

$1,000

 

Collision/ loss damage insurance

(per trip for all insureds)
(Coverage not available for TX and KS residents)

$45,000

$45,000

$45,000

Optional: Rental Car Damage ($11/ day)

Coverage for covered collision, loss and damage up to $50,000

Benefits

Allianz Global Assistance has a wide array of standard and optional benefits so travelers can get the specific protection they need. Pre-existing conditions are covered under the company's medical provisions if the plan is purchased within 14 days of travel. Allianz Global Assistance also offers 24-hour emergency assistance and concierge services.

  • Complete cessation of service
  • Covered traveled delay – loss of 50%
  • Death of Family Member
  • Death of insured
  • Death of travelling companion
  • Employer termination – 3 years
  • Felonious assault
  • Foreign and domestic terrorism
  • Hijacking
  • Home uninhabitable
  • Illness of family member
  • Illness of insured
  • Illness of travelling companion
  • Injury of family member
  • Injury of insured
  • Injury of travelling companion
  • Involved in a traffic accident
  • Jury/ subpoena
  • Military obligations
  • Quarantine
  • Unable to receive immunizations

 

Allianz Travel Insurance Summary

Allianz opening price point plans offer travelers the most commonly purchased coverage options. Trip cancellation and interruption services are offered even under its OneTrip Cancellation Plus, the company's entry level offering. Trips are insured up to their full purchase price. The company extends protection to children under 17 when accompanied by a paying adult with no additional cost on their OneTrip Prime and OneTrip Premier plans. 

Allianz offers customers a full refund if coverage is cancelled within fifteen days of purchase.

 

 


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Customer Comments

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S
Sondra L
5/7/2019
BUYERS BEWARE!! When we ordered the Premier Plan, we read that it covered medical treatment and trip cancellation which is what we had concerns with moderate/severe allergies and asthma. When we had to cancel the trip at the recommendation of our doctor for other health reasons we felt reassured that we could recover the cost of the trip to use toward a future trip due to what we thought was amazing travel insurance. Our policy states: "1. You or a traveling companion becomes ill or injured, or develops a medical condition. The following conditions apply: a. The illness, injury, or medical condition must be disabling enough to make a reasonable person cancel their trip; and b. A... Read More
9 People found this helpful.


dave a
6/25/2019
Due to my horrible experience I cannot recommend Allianz Global Insurance. My travel was interrupted due to a major natural disaster. I immediately called customer service and was told not to worry and was explained all the benefits I would receive. I spent the next 12 months speaking to dozens of representatives and submitting reams of requested paperwork. Every time I spoke with someone I received a different answer. I was asked to resubmit documents that I had already submitted several times. All of this was logged is their online document upload program but they still requested additional documentation. After one year of this nightmare I was told my claim was denied. I had to... Read More
8 People found this helpful.


J
Jenn
1/11/2019
Is there a way to give negative stars? Don't buy travel insurance! And if you do, don't actually expect help from any one at this company. There goal is to make you give up, make it so hard to get a refund that eventually you just give up!
8 People found this helpful.


griswalds1
8/6/2019
DO NOT BUY THIS INSURANCE!!!! We bought this travel insurance to cover a trip to Barcelona cruising the Mediterranean. Had never bought trip insurance before, but decided our financial risk on this trip warranted being insured against the unexpected. We did not read any of the reviews on this company, UNTIL as luck would have it, we needed to file a claim. SHAME ON US!! Once we read the reviews, we knew we were in trouble. They pay very FEW claims. Our claim was approved, however. Great you say? Not so fast. Their conditions are so specific that you are better off traveling without this insurance. Our claim was for trip delay, missed connection and ultimately cancellation of... Read More
7 People found this helpful.


nhacsimu333
8/29/2019
I am the customer of it and at the same time a victim of irresponsibility, unjust . DO NOT TRUST THIS UNSURED COMPANY, They just want to get your pockket. My Flight was delay 2 hours 30 minutes was not compensated. So rediculous!
6 People found this helpful.


T
Tyler B
6/24/2019
Waste of money. Bought tickets to the Dominican Republic and months after purchasing 11 Americans have died at various resorts and just wanted my money back for flights & was denied stating the travel advisory hasn't been issued yet. If they are waiting for a travel advisory I can just cancel through the airline for free without having to pay for Allianz. Policy is extremely limited and obviously have no concern for safety of their customers. Asked customer service for an example of when they would payout vs when an airline wouldn't and he could not come up with 1 single example. Took them 2.5 weeks to look over a single claim, and when I received an email from them stating the claim had... Read More
6 People found this helpful.


lovesthetwo
12/12/2019
It is too early to know if they will compensate appropriately as per our travel agent's comments and our insurance documents, but I do know this: The customer service is terrible. After my husband had two surgeries in 2 weeks, we found that we would not find it safe to travel in two months on a Viking cruise. Two surgeons agreed with that. The claim forms were sent to me quickly; but I noticed soon that there was a list of about 25 separate documents they "required" before the claim could be completed. One of the items listed was "police report" or "letter regarding employment status." So I called the customer service number and could only reach prompts--not real person. Tried... Read More
5 People found this helpful.


Tracy H
5/22/2020
Allianz was just another lost expense for me from a cancelled trip from the US to Portugal and Spain. I purchased the policy well before Covid-19, in November 2019. Allianz now says they will not pay claims due to cancellations based on Covid and I do not qualify for a refund. Travel insurance was purchased to cover me in this exact type of situation and they totally failed. My advice is don't waste your money on Allianz, the cost will be noting more than another lost expense if your trip has problems.
3 People found this helpful.


Jodi L
6/9/2020
We purchased insurance for a cruise that was booked a year in advance. After we had arrived in Florida, we were notified that our cruise (that was supposed to leave the next day) was cancelled. Allianz would not even refund the cost of the insurance, let alone help with any of the hotel/rental car/reschedule of flight costs. We paid for travel insurance for a trip that was cancelled on us and received nothing - they are useless. Bare minimum Allianz should have refunded the cost of the un-usable travel insurance. I will not purchase from them again, and would not recommend them to anyone.
2 People found this helpful.


P
perstein c
5/14/2020
Ron C Yesterday, I was informed that my insurance policy with Allianz did not cover a trip cancellation due to my wife's medical condition. We supplied doctor's statements and demonstrated that our booking was appropriately paid for; there being no malfeasance or attempt at fraud. Nevertheless, after a two month ordeal of supplying additional supporting documentation, Allianz refused to approve our claim. I am very unhappy with Allianz and plan to initiate a legal lawsuit to recover both my booking fees and the cost of the insurance policy Allianz sold us. By the way, they have denied my claim, but they want to keep the remittance I made to pay for their policy. Right now, I... Read More
2 People found this helpful.



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