Allianz Travel Insurance Review

Rating: 8.9 / 10 (Excellent)
12 Customer Comments & Reviews - see all comments
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Allianz Global Assistance is a world leader in the travel insurance industry and provides concierge services, corporate assistance, and full-coverage insurance solutions to a host of travel-related problems. As a subsidiary of the worlds largest diversified insurance company, Allianz's products and services are backed by over 100 years of industry experience and superior financial strength.

How is Allianz rated?


Plans & Coverage
Customer Assistance Services
Financial Strength

Overall Rating: 8.9 / 10 (Excellent)

Allianz's wide range of travel insurance policies allow consumers to choose the plan that's right for their travel needs and budgets. Their Essential plan strips travel insurance to the bare bones so policyholders only pay for the level of protection they require, while the Classic Plan with Trip + offers high coverage limits and includes a wide range of covered events for family trips and dream vacations. The company's products are backed by two well-established and stable underwriters as well as Allianz SE's superior financial strength and vast industry experience.

Allianz Plans & Coverage

Plans & Coverage - 9 / 10

Allianz offers several levels of comprehensive travel insurance for both international and domestic travelers. Their single trip plans include the Essential, Basic, Classic, Classic with Trip +, and Travelers Protection Plan, while their multi-trip plans are marketed as the Annual Deluxe, Annual Executive, and Annual Premier. The Classic, Basic, and Essential plans have limited coverage amounts and exclude certain benefits, which may be a good option for consumers who only want to purchase the exact level of coverage they need.

On the other hand, frequent travelers have the option of choosing the Classic Plan with Trip + product, which affords the greatest level of coverage available. This plan is designed to meet the needs of vacationing families and individuals traveling to remote locations, and features up to $50,000 in emergency medical benefits and $1 million in emergency medical transportation. In addition, children under 17 are covered at no cost when traveling with a parent or grandparent.
Available Plans
Trip Cancelation/ Interruption
Accidental Death
Trip Cancellation/Interruption Coverage
Injury/Illness/Death of Traveler
Injury/Illness/Death of Non Traveling Family Member
Natural Disaster at Destination
Tour Operator/Airline/Cruise Line Ceases Operation
Terrorism/Evacuation at Destination
Victim of Crime Prior to Trip
Theft of Passport Prior to Trip
Medical Coverage
Doctor, Hospital, or Other Licensed Provider
Emergency Medical Evacuation/Repatriation
Transport Family Member to Bedside
Transport Children Home
Baggage Coverage
Baggage Delay Coverage

Medical Coverage Details

Pre-Existing Coverage
Maximum Medical Reimbursement
Maximum Medical Evacuation Reimbursement
Deductible for Medical Coverage

Baggage Coverage Details

Maximum Baggage Reimbursement
Maximum Baggage Reimbursement
Valuable Item Limit
Receipts Required for Valuable items

Allianz Financial Strength

Financial Strength - 8.5 / 10

Allianz travel insurance products are underwritten by Jefferson Insurance Company, which boasts an A+ rating from A.M. Best with a stable financial outlook, and BCS Insurance Company, which also holds an excellent A- financial strength rating and stable long-term issuer credit rating with the same credit reporting company. This is good news for potential policyholders, as it means the company is more likely to be able to meet their future financial obligations.
Jefferson Insurance Company & BCS Insurance Company
AM Best Financial Rating

Allianz Reputation

Reputation - 9.2 / 10

Allianz Global Assistance is accredited by the Better Business Bureau, with an A+ rating. They also have a 9.1 rating on based on over 83% positive customer reviews. Most complaints filed against Allianz revolve around denied claims, but this should not be an issue for consumers who read their policy description carefully and inform themselves about what is and isn't covered.
BBB Rating
Number of BBB Positive Reviews
Number of BBB Negative Reviews
Trust Pilot Rating
9.1 out of 10
Date Collected

Allianz Customer Assistance Services

Customer Assistance Services - 9 / 10

Allianz provides many non-insurance services through their 24-hour hotline. The Classic Plan and Classic Plan with Trip + include the most services, while the other plans are limited in what is covered. In addition, Allianz does not include many of the concierge-style services offered by other travel insurance companies, such as gift delivery, weather advisories, and restaurant reservations. However, such benefits may be mere frippery for many travelers.
24/7 Support
Mobile App

Travel Assistance Services

  • Return Travel Arrangements
  • Rebooking
  • Lost Passport/Document Assistance
  • Emergency Cash
  • Translation Services
  • Up to the Minute Travel Advisories
  • Legal Assistance

Medical Assistance Services

  • Physician Referral
  • Medical Case Management
  • Arrange Medical Payment
  • Update Family at Home
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Concierge Assistance Services

  • Restaurant/Event Referral and Reservation
  • Ground Transportation

Homepage URL
Company Phone
(800) 654-1908
Headquarters Address
9950 Mayland Drive, Henrico, VA, 23233

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12 Customer Comments & Reviews

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Cynthia M
Chicago, Illinois
I bought policies for my 27 year old daughter and myself prior to a tour to Machu Pichu and the Galapagos. I carefully reviewed the policy prior to purchase which was much less expensive than that offered by our tour company. I became ill and was not able to complete the last portion of the tour. I saved all my medical documentation, airline receipts and tour payment receipts. Our claims were paid out within ten days of filing, and customer service was excellent!! I initially called Travel Guard from Quito and they were very helpful. They patiently answered all my questions about documentation and reimbursement, and went above and beyond expectations. I highly recommend Allianz travel... Read More

Chicago, Illinois
My daughter and I was going to Jamaica for a much needed get away. But life had other plans for us. My daughter cancer spread and she ended up in the hospital for a week. Yes I had to fill the forms out and her doctor wrote up a letter stating what was going on. I faxed everything and I had to call a couple of times but by 15 days later of sending the information. I received my money back in my account. The rating is the way it is only because for awhile there I thought I was getting the run around. But the last person I spoke with gave me a reviewer cause she could not help me. And the problem got solved. I think they need to train the customer service better.

Atlanta, Georgia
We bought travel insurance prior to a 6 week trip to Indonesia. We are Sr citizens (age 71 and 68). During our time in Bali my husband had to go to the hospital. We filed our claim upon return 5/24. We received our reimbusement within 2 weeks for our medical expenses. I am so grateful we decided to buy travel insurance and I definitely would recommend Alliance.

Barbara E
Santa Maria, California
I bought this insurance on the advice of Auto Club to cover our motorcycle trip to Canada. Unfortunately I filed a claim for trip interruption due to one of the vehicles being undriveable (torn belt from gravel work by WA state DOT) and we missed a night in a prepaid hotel. That’s when I found out Allianz doesn’t cover vehicle trips - it is geared to cruises, flights and guided vacations. I didn’t meet any of the criteria to qualify, although it was sold to me originally that way. I probably will purchase this again but only for the medical coverage and emergency evacuation while vacationing in Canada. Otherwise, it’s useless if you’re driving yourself, IMHO

Paula B
Olyphant, Pennsylvania
Terrible customer service. I have no idea why they are rated so high. I thought you purchased their service for assistance not for hindrance. The companies CEO must be a billionaire since they take your money and do not reimburse you for anything. I have no idea who these people think they are. My husband was deathly ill with the flu right before a trip we had booked almost a year earlier. After filling out page after page of information and receipts our claim was denied. I guess he should have just flown with the flu and made hundreds of people sick instead.

James M
Livonia, Michigan
We cancelled a trip after purchasing this insurance. Completing 17 pages including 5 by our physician. Our claim was denied. It seems there are so many exclusions to this policy you would need to be dead to make a claim. Do not purchase this insurance until you read the detailed exclusions. We unfortunately did not. We have always purchased insurance with other carriers and never used it. I know the last policy from a different carrier had no exclusions. Shame on you Allianz Travel.

Leerom M
Tucson, Arizona
DO NOT BUY THIS INSURANCE! They will take your money, and if you have a trip cancellation for non-medical reasons, they will DO NOTHING for you. The claim that they cover trip cancellation or interruption is A LIE with a little asterisk at the bottom to cover it up.

Guffey, Colorado
We had to cancel a trip in 2015 due to our daughter's major medical issue. Allianz claims service was poor due to the unfulfilled company promises to pay timely, poor English-speaking skills of employees, and the amount of stress we endured, and time we had to spend while also dealing with a sick daughter,

Guffey, Colorado
We had to cancel a trip in 2015 due to our daughter's major medical issue. Allianz claims service was poor due the unfulfilled company promises to pay timely, poor English-speaking skills of employees, and the amount of stress we endured, and time we had to spend while also dealing with a sick daughter,

Connie R
Spokane, Washington
Allianz was extremely helpful when I became very ill in Lisbon. They guaranteed $20,000 to the hospital (which is secondary insurance and they they worked with my primary insurance and I paid nothing), they flew my sister to Portugal to assist me (she is a doctor and I was by myself), they then flew an EMT from Canada who met me at the hospital and flew me to Spokane, Wash. because I still had an IV in for antibiotics when I was discharged. They also booked us in 1st class. It was helpful that I had one person who was my main contact and knew my situation well. They were amazingly helpful and took care of so many details. I really appreciated their concern and help.

Our Partner
8.9 / 10
  • Accredited by the Better Business Bureau with an A+ rating
  • Backed by the superior financial strenght ratings of Allianz SE
  • Over 100 years of experience in the diversified insurance industry
  • A broad range of single trip and multi-trip plans to choose from
  • Comprehensive coverage for individuals, households, and businesses