Trupanion Pet Insurance Review
286 Customer Comments & Reviews - see all comments
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Trupanion (NYSE: TRUP) is a self underwritten pet insurance company based in Seattle, Washington that sells pet insurance for dogs and cats. Founded in Canada, the company expanded into the United States and Puerto Rico in 2005. Trupanion offers policies that cover your pet if they get sick or injured, and also covers additional items like prescription pet foods, orthotic devices, and carts.
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286 Customer Comments & Reviews
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I had Trupanion for a couple months, I was waiting for the Medical Review since my dog has preexisting conditions and wanted to know how they would handle them ( limited time exclusions or life time ). Trupanion never completed the Review but kept contacting my Vet for more information, even after the waiting period ended. They never would tell me how the exclusions would be handled. I decided to cancel instead of keep paying premiums, with no expectations being reimbursed. Might be OK for a pet with no preexisting conditions.
horrible, do not use them, I have a german shp pup, he had a small sprain in leg from playing with my husky, he is in perfect health yet they are trying to say that the sprain can be a cause hip displacia in the future. in other words they would like me to pay them and roll the dice that he is covered in the future. they also promised they would contact me about any pre existing injuries within the 1st month so i can canel for full refund, the contacted me literally 1 day over ther month grace period. HORRIBLE RIP OFF
I would have given them zero stars, but it's not an option. TruPanion is the worst health insurance for your pets. When you actually submit your claim, they find some way to disqualify you from getting your claim refunded/approved. Our loving kitten starting having seizures and after taking her to the Veterinarian we found that she had gotten epilepsy. Trupanion replied that it was a preexisting condition, which was not the case. Our veterinarian even sent a letter confirming when she developed the epilepsy (which put it way after our grace period). Due to our pet insurance not covering anything, like they was promising us we had to surrender our sweet kitten to an animal shelter as we... Read More
Liston in their customer service department was awesome. He explained everything clearly and went way above the call of duty to help. I am so glad that I cam back to Trupanion, No gimmicks or hidden fees. Straight forward so you really do know what you are paying for and what is and is not covered. How good is that? Thank you Liston! Jerry
My boy, "Mr. Pipes," has been through hell these last few years. He's had his gall bladder removed, several bouts of pancreatitis, a stroke, an inflamed liver, tumor biopsies and more. Our total vet bills have easily topped $20k. Trupanion has covered 90% (excepting exam fees) with absolutely NO hassle. They even directly deposit the funds into my checking account within 2 weeks of submitting the claims. I'm impressed beyond belief. It honestly seems too good to be true, but it is.