PetPartners Pet Insurance Review
Disclosure: We receive advertising revenue from some partners.
Founded in 2002 and based in North Carolina, Pet Partners, Inc. provides insurance plans to manage the veterinary expenses of dogs and cats. The company has an A+ grade with the BBB and operates in all 50 states. Pet Partners operates a reimbursement-based model that pays out on veterinary bills, and they are the insurance policy exclusively used by the American Kennel Club (AKC).
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Customer Comments & Reviews
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Poor customer experience, submitted claim on 2/14/2017 and claim was finalized on 05/09/2017. Every time I would ask for clarification on what the policy covered, I would not get a straight answer, disappointing that it had to take this long to be finalized and still have not been received benefits yet. I talked with Amy (customer service rep) and she could not tell me where or when I would receive, just that the EOB would be mailed out with the check. I talked to supervisor Adam on 5/2/2017 and he told me that I would receive a email of the EOB the next day and that did not happen; lack of communication. I would recommend looking at all your options before going with this company.
Very tricky and slow on reviewing the claims. Wait period for accidents injuries is 3 THREE DAYS! Impossible to get a customer care supervisor on a line. Seems like a very small company with a big ambitions. Better go with other insurance companies