Pet Partners Pet Insurance Review
2 Customer Reviews - see all reviews
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Founded in 2002 and based in North Carolina, Pet Partners, Inc. provides insurance plans to manage the veterinary expenses of dogs and cats. The company has an A+ grade with the BBB and operates in all 50 states. Pet Partners operates a reimbursement-based model that pays out on veterinary bills, and they are the insurance policy exclusively used by the American Kennel Club (AKC).
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Poor customer experience, submitted claim on 2/14/2017 and claim was finalized on 05/09/2017. Every time I would ask for clarification on what the policy covered, I would not get a straight answer, disappointing that it had to take this long to be finalized and still have not been received benefits yet. I talked with Amy (customer service rep) and she could not tell me where or when I would receive, just that the EOB would be mailed out with the check. I talked to supervisor Adam on 5/2/2017 and he told me that I would receive a email of the EOB the next day and that did not happen; lack of communication. I would recommend looking at all your options before going with this company.
Very tricky and slow on reviewing the claims. Wait period for accidents injuries is 3 THREE DAYS! Impossible to get a customer care supervisor on a line. Seems like a very small company with a big ambitions. Better go with other insurance companies
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