Nationwide Pet Insurance Review


Rating: 8.5 / 10 (Excellent)
2,093 Customer Comments & Reviews - see all comments
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Nationwide is a Fortune 100 company with unparalleled financial stability and claims paying ability that has recently ventured into the pet insurance marketplace. The company stands out because they offer expanded coverage beyond just cats and dogs, as well as wellness plans that cover things like checkups and vaccinations.

How is Nationwide rated?

Breakdown

10/10
Coverage
10/10
Benefit Limits
10/10
Deductibles
10/10
Reimbursement
8/10
Claims and Service
6/10
Pricing
6/10
Enrollment

Overall Rating: 8.5 / 10 (Excellent)

Nationwide's Whole Pet with Wellness Plan is one of the most comprehensive on the market, and it will as a result cost you more than most standard pet insurance plans. Nationwide is one of the few pet insurance providers that will extend coverage to beyond dogs and cats, covering birds and all manner of other pets. Truly unlimited coverage, however, is only offered if you choose the top tier plan. Be aware that all plans beside Whole Pet with Wellness operate on a benefit schedule.

Nationwide Coverage

Coverage - 10 / 10

Nationwide's Whole Pet with Wellness plan is one of the most comprehensive pet insurance policies out there. In addition to the normal accident and illness coverage, it also provides for yearly physical exams, vaccinations, and flea/heartworm prevention. It is, however, on the pricey side as a result. Its Major Medical plan is more in line cost and coverage-wise with the standard accident and illness plans offered by most companies. You can also purchase the wellness plan on it's own, and it is relatively inexpensive. Finally, Nationwide is the only company we are aware of that extends pet insurance beyond cats and dogs. The company will cover most birds and a wide range of exotic pets.
Pets Covered
Dogs
Cats
Birds
Exotic Animals
Coverage Types
Medical
Wellness
Vet Selection
Unrestricted
Out of State Coverage
Commercial Pets Covered

Medical Conditions Covered

  • Accidental
  • Illness
  • Hereditary
  • Congenital
  • Cancer
  • Chronic
  • Accidental Dental
  • Dental Illness

Medical Treatments Covered

  • Diagnostic Testing
  • Surgery
  • Hospitalization
  • Prescription Medications
  • Emergency Care
  • Specialty Care
  • Alternative Care
  • Behavioral Therapy

Benefit Limits

Benefit Limits - 10 / 10

Both Nationwide models -- Whole Pet with 90% reimbursement, and all other plans with a benefit schedule -- offer unlimited annual maximums. However, you must remember that any plan but Whole Pet is going to limit you by condition or procedure. So even though technically there is no limit to the dollar amount they will spend on your pet in a year in total, there are limits on a condition and service basis with the lower two plans. The only plan that is truly unlimited is the top of the line Whole Pet with Wellness.
Benefit Limit Types
Unlimited

Reimbursement & Deductibles

Reimbursement - 10 / 10

Nationwide's top tier Whole Pet with Wellness reimburses 90% of the total vet bill. However, Major Medical and Pet Wellness reimburse according to a benefits schedule. These schedules cap payouts by condition or service. If you are going with one of these plans we suggest you scrutinize your policy carefully before purchase, as your pet's breed may be susceptible to certain conditions with low coverage limits in the plan. Benefits schedules, and no choice in customizing the reimbursement percentage in the top tier plan, limit the flexibility of Nationwide's offerings.
Reimbursement Model
Actual Cost
Benefit Schedule
Minimum Percent Reimbursement
90%
Maximum Percent Reimbursement
90%

Deductibles - 10 / 10

Nationwide offers one annual deductible of $250. This is in some ways good because it is so low. But you will not have the flexibility of choosing higher deductibles should you want a lower monthly premium or should it somehow fit your needs in other ways. Most of our top companies offer customizable deductibles.
Deductible Type
Annual
Minimum Deductible Offered
$100
Maximum Deductible Offered
$500

Pricing: How much does Nationwide cost?

Pricing - 6 / 10

Nationwide's plans are comprehensive, but you are going to pay the price. Their monthly premiums are a little on the high end as opposed to our other companies.

Starting Monthly Premiums

Dogs
$34.25
Cats
$18.84
Rate Details: Annual Deductible: $250, Benefits Cap: Annual & Unlimited, Reimbursement Model: Benefits Schedule
Available Discounts: 5% discount on current Nationwide member

Enrollment & Waiting Periouds

Enrollment - 6 / 10

Like our other companies, Nationwide will enroll pets starting at 6 weeks. Unlike our other companies, Nationwide has a relatively lower age restriction with older pets at 10 years. However, if the pet is enrolled before age 10, and the policy never lapses, they will be covered for the duration of their lives. Waiting periods are industry standard at 14 days, although Wellness starts 24 hours after approval.

Enrollment Age & Waiting Periods

Min Enrollment Age
6 weeks
Max Enrollment Age
10 years
Accident Waiting Period
14 days
Illnesses Waiting Period
14 days
Free Look Period
10 days

Claims & Service

Claims and Service - 8 / 10

Nationwide's claims procedure is standard for the pet insurance industry. Like other companies, you must first pay the vet directly, download Nationwide's claim form, and submit the form with all paid invoices. You can submit via mail, fax or email.
Advertised Response Time
14 days
Claim Form
Mail
Email
Fax

Contact & Additional Information

Homepage URL
Headquarters Address
One Nationwide Plaza, Columbus, OH, 43215
Mailing Address
P.O. Box 2344, Brea, CA, 92822
Year Founded
1981

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2093 Customer Comments & Reviews

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K
Kathleen M
Grand Rapids, Michigan

10/23/2015
Just received my policy renewal from Nationwide, formerly VPI. Premium went up 32% for my 8 yo Boxer who has had almost no claims!!! They had previously declined a fairly large bill for a screening Holter Monitor because I had UPGRADED my policy 362 days before and the Holter was excluded for a year. The upgrade cancelled the prevbious policy and I got screwed. I appealed since she had had VPI since 8 wks old and I got a form letter denial of appeal.


D
Dave S
Leland, North Carolina

10/4/2015
I have major medical coverage with $100 annual deductible with %100 payout plan which is the top tier plan they offer for dogs. My dog has been to the vet twice this year and both times the plan failed to pay out. My dog was diagnosed with with coccidia and was given an antibiotic for treatment as well as diagnosed with a unrelated hormonal issue that wasn't the primary issue or causing her to be sick. After I filled the claim not expecting reimbursement for the hormonal issue since my coverage only covers sick/accident care but just expecting reimbursement for the antibiotic and exam. Of the $174 bill VPI payed me $68 for the exam and medicine for the hormonal issue and not anything... Read More


N
Nicole R
Escondido, California

10/2/2015
VPI aka Nationwide is HORRIBLE! My dog had diarrhea when he was a puppy and we found out that it was a chicken allergy. Of course after jumping through hoops to get them all the documentation they have denied the $1500 claim. He was vomiting for an unknown cause and then his lung filled up with fluid and he got pneumonia. They said because he has a sensitive stomach anytime he throws up or gets diarrhea or apparently anything, it is a permanent exclusion. They just find whatever loophole they can to NOT reimburse you. What a waste of $45 a month for the last 3 years!


J
JE
Noblesville, Indiana

10/1/2015
insure your dog the second it comes from the womb in order to avoid use of the "pre existing" condition from these crooks. Our dog needed ear surgery and VPI would not tell us prior to surgery if they would cover, since our policy had no pre existing conditions listed, we went ahead and spent over $3000 only to be declined because our vet put ear drops in her ears several years prior.


D
Donna
Claymont, Delaware

9/28/2015
I have three cats well now two- I have had VPI now Nationwide for over two years. I have paid thousands of dollars in monthly premiums and never had to use the insurance. In reading these comments seems like a common thread-- They denied my claim for my Cat due to inherited condition.. What they have concluded on there information isn't anywhere on the 22 pages of data from my Vet-- So why even have a diagnosis from a Doctor when they come to their own conclusions. I am befuddled. Since I have had to euthanize by beloved pet--- after their 100.00 deductible i was granted 65.00- Buyer beware---


F
Felix.R
Chappaqua, New York

9/28/2015
Just cancelled my policy with VPI. I had policy since my English Bulldog was born. Almost two year with policy and never submitted claim until now for Elongated Soft Palate surgery that Spike needed due to brachycephalic syndrome. Paid $3,812.13 what I got back was only $70.00 $20 was for physical exam and $50 for X-Rays. A friend has pet insurance that his dog has been in and out of vet hospital and gets full reimbursement minus $100 deductible and he showed me proof. Now it's for me to call and ask lots of questions before I sign up.


M
Mark N
Minneapolis, Minnesota

9/22/2015
My first Lab was covered pretty well under VPI. Although the costs went up and coverage went down over the years I had him, I decided to use VPI again with my German Wirehaired. I just got the pup from the kennel and she had a minor ear infection-not even noticed by the dog. I called VPI to commence coverage and decided to ask about the ear infection/coverage because I didn't want to get caught up in the pre-existing bit. After avoiding the question several times, the rep at VPI informed me that the ear infection would be considered pre-existing for the life of the dog. She was 12 weeks old so I said good bye to VPI.and went with another carrier. Never had another ear infection since.


S
Sanjay G
Arlington, Virginia

9/18/2015
Worst company ever to deal with. No proper response. Have not settles a single claim yet. One time they said its a grooming product. However the shampoo was a prescription shampoo and was due to skin rash she had. I didn't wanted to give anitbiotics to my dog so went with Shampoo. but they never accepted that it was not grooming product. have been with them for about a year and feels like wasted all my money, as they have not covered a single claim. Please dont purchase this insurance its a scam company under the name of nationwide. Remember Nationwide just bought this company.


T
Teresa W
Jackson, Wisconsin

9/15/2015
They denied an emergency surgery for a possible obstruction for preexisting condition. I have worked in healthcare for 20 plus years and have never heard of that. It also took them 2 months to let me know. Absolutely would not recommend.


B
Betty S
Los Angeles, California

8/26/2015
since being taken over by another company VPI has hit an all time low. Nationwide is NOT on their side. I have been a customer for many years and it's become so bad I am renewing with another pet insurance company. DO NOT PURCHASE A POLICY HERE!



Our Partner
8.5 / 10
  • First and largest pet insurer in the US
  • Whole Pet & Wellness Plan covers spay/neuter
  • 24/7 vethelpline access
  • Discounts available on home and auto
  • Insurers most birds and exotic pets!
  • $250 annual deductible with Unlimited Claims
  • ​Covers congenital and hereditary conditions