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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.
 
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Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

 Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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1018 Customer Comments & Reviews

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Carolyn g
4/19/2019
I had terminix for 2 years and while they came and sprayed when ever I called, they DID NOT Get rid of the ant nests. The problem just continued in the same locations.

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hal
4/12/2019
I have hadTerminix service for 40 years but recently you cannot reach them by telephone 3x waited 30 minutes and web site does not function cannot SEND messages had arranged for rat elimination but got mosquito serviceman instead promised office would send proper serviceman w/ confirmation by email nothing happened could not understand original customer service person who said is name was Paul I doubt it obviously he got it wrong. rating for customer service ZERO la mesa calif

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Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on consumer advocate! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer advocate. We apologize for any inconveniences you may have experienced. Thank you,
caryvern51
4/8/2019
I had them come out four different times and i still have a bug problem. I decided to contact a different company

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on consumer advocate! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer advocate. We apologize for any inconveniences you may have experienced. Thank you,
Nanci D
4/4/2019
I have had Terminix services For over 15 years I have the ultimate protection plan my house became infested with rats with Terminix service. One evening I went into my kitchen and I saw a huge rat on top of my stove. I called Terminix to help they told me it would be approximately 10 days before they could get out to see me. When they did come out to see me all that happened was they threw an unbaited trap behind my stove. Since Terminix didn’t help me I asked my gardener to help me move out my stove I found it covered with rat feces half inch thick I then called Orkin who came out immediately they plugged the holes that the rats are getting in. Even after being a customer and giving... Read More

C. C  
Official Response

Company Rep of Terminix® Pest Control
We apologize for any inconvenience this missed appointment has caused, Richard. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer Advocate review. -Lena
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Richard m
3/24/2019
This company didn’t even show up for a scheduled appointment did not call would not recommend them

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C. C  
Official Response

Company Rep of Terminix® Pest Control
We apologize for any inconvenience this missed appointment has caused, Richard. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer Advocate review. -Lena
Linda C
2/10/2019
We purchased termite and pest control May, 2018. We paid for the full year by check. We have had trouble from day one with billing. even though, we paid for the full year, we are still being billed. I have called the main number several times along with the branch manager. They all say it has been taken care of, but has not. Twice out of three times, they did not come to our house to spray for household pests because we were in the RED with our account. They did come back, after several phone calls. The technician that comes out is very nice and do not blame him. It is management! Yesterday, received a letter from Terminix, that if we did not pay $59, would be reported to credit... Read More

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for contacting the Terminix Social Media Department. We have received and reviewed your request. A copy of your review has been sent to the attention of the Manager at your local Terminix office for follow-up. We apologize for any inconveniences you may have experienced.
Richard G
1/25/2019
It am not happy at all the service did not correct my concerns so I had service stopped until I got issue resolved, we were unable to get concern taken care of . The company had no problem taking my money and charging more for service that did not work . 100% satisfaction, I guess that means your company is 100% satisfied in taking money and not doing what they stated they would . I feel like I was takin advantage off on top up if all they left the inside of my home a mess . I would not recommend this company to anyone. I dont know what the point of the guarantee is you do not stand behind it.

C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on consumer advocate! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer advocate. We apologize for any inconveniences you may have experienced. Thank you,
solomonsekabira
1/17/2019
I love the work that you, do over there, am a trained Vector Control Officer working in Uganda 🇺🇬 and would like to replicate what you have over there and serve my communities as well. Thank you.

C. C  
Official Response

Company Rep of Terminix® Pest Control
We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
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Diane B
12/22/2018
Some of the 12 termite stations installed around the perimeter of my house were were not filled in and left with piles of dirt and holes. I let the company, politely, know of the situation and the original tech people were sent back out. They arrived defensive and hostile and, instead of taking 10 minutes to fix the situation, or even being courteous, they told me how irrational I was to complain. They offered to tend to the problem stations only as they were leaving and I had told them I would be giving them an unfavorable review. I declined their efforts. I was then called by Tom who managed to escalate what should have been a minor issue. He said the techs said I called them an... Read More

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on consumer advocate! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer advocate. We apologize for any inconveniences you may have experienced. Thank you,
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nikunjgala618
11/21/2018
We got bedbug treatment done from them 6 months back. But they were never able to help us get rid of them. They treated our place 4 times over a period. Everytime they had different reasons for failing. Every time they had different requirements (1st without any specific requirements, 2nd - throw away your beds, 3rd - remove carpet, 4th remove carpet, and now they are telling to remove the wooden frame below carpet which no vendor does. not even the carpet company. And now we have again to pay almost $2000 to other vendor for treatment to get done. Because this people are not able to do the treatment till now and now they even refuse to do it. And they don't even refund for not being able... Read More

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C. C  
Official Response

Company Rep of Terminix® Pest Control
Thank you for posting your experience on YELP! We would like to address this matter further. Please send an e-mail to SocialSupport@terminix.com. Listing your full-service address, the phone number associated with the account # and you’re Consumer advocate. We apologize for any inconveniences you may have experienced. Thank you,
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Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.

 

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