Terminix Pest Control Review


Rating: 9.9 / 10 (Excellent)
118 Customer Reviews - see all reviews
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How is Terminix rated?
10/10
Services Offered
10/10
Pests
10/10
Customer Support
10/10
Eco-Friendly
10/10
Plan Details

Background-Terminix

Terminix has been leading the fight against termites and pests since 1927. They are America's #1 provider of pest and termite control services. They offer customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. Not to mention they offer free inspections and, for most services, 100% satisfaction or your money back — guaranteed. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

In the pest control game, you'd be hard pressed to find a higher company profile score. Terminix has been eliminating America's pests and creepy crawlers for nearly a century. They operate in most states and have the highest BBB rating.

BBB Ratings

A+

Age of Company

89

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services we'd require of a good pest control agency, and then some. With Terminix you get a wide range of treatment and prevention solutions, including one-time treatment programs and annual pest control plans. The best part? They also have the ability to customize the pest control program to best suit your residential and business needs.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against ants, roaches, beetles, spiders, biting and stinging insects and other types of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

(Rodents, armadillos, ground squirrels, moles, opossums, prairie dogs, raccoons, skunks, snakes, standard birds)

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers great customer support and therefore scores high in this area. The company offers a 100% satisfaction guarantee with most of its services. But what's more, they also offer an easier way to manage customer concerns and requests with their online account management option and FAQs.  The company prides itself on providing hassle-free service with 24-hour customer support assistance to all their clients. Also they offer different payment options, including a 5% discount on their Pest Control by paying a year in advance.

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safe for the environment, people and pets. And their attic and crawl space insulation is ENERGY STAR certified, meaning it’s been proven to reduce heating and cooling costs by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

100% Satisfaction Guarantee

Instant Quote

Yes

 

Terminix-Why They Get Top Marks From Us

Terminix offers some of the most comprehensive pest control services around. They serve residential and commercial property owners in 47 states — one of the most extensive in our reviews. And they provide one of the best guarantees in the business for qualified homes with their residential pest control services – their 100% Satisfaction guarantee. They also offer additional whole-home solutions, such as insulation, encapsulation, moisture control and crawl space floor supports. Above all else, they’re committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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Latest Reviews

8.06
Based on customer reviews
118 Reviews
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Richard L
5/22/2017
Our technician is always very pleasant, on time, and done in nothing flat since we usually don't have any issues. We attribute that to his good service. We have even called him on a Sunday morning and he happened to be out of town, but addressed our issue after we sent him some photos. He told us what to do and the issue was resolved without any further action. Great company and employees.

jim t
Plano, Texas
5/22/2017
Pros Techs and the customer service center were always very professional, nice. The Bed bug treatments seem to be working great. I am currently in my 90 warranty to see if they return. Cons Besides the first inspection appt, the three following treatment appts were all messed up. The first appt was between 10 am and 2pm. They never showed, nor did i get a call from anyone. after I called terminex , I found out the tech was running late. and would be here in about an hour and that he would call me to let me know exactly when..Still no call from tech, he just showed up an hour late. Second appt, the following week, they never showed up at all. I had to call them to find out that i... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Jim, I apologize for no one from the local office has contacted you, I will reach out to the local Terminix office to please review your account and follow-up regarding service.
Jamie h
Roseville, California
5/21/2017
I called three times shortly after initial treatment for roaches because I saw a few in the house. Two alive and one dead. No one responded so at that point I called yet again and I spoke with a rude young man who said since I had canceled service I wasn't allowed a re-spray. I said I tried to get someone to do it before I canceled and he was blabbing on and on. Yikes.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for bringing this to our attention, Jamie. I've reached out to the local office management to please contact you regarding your account.
Kenneth R
Harrisburg, Pennsylvania
5/20/2017
Your service is a great value. My home is protected from termites, mosquitos, ants, and bugs. A truly great value. These things can destroy your home and make life intolerable. Thanks Terminix Kenneth R. and Leslie Kline

C. C  
Official Response

Company Rep of Terminix Pest Control
We greatly appreciate this feedback, Kenneth! Thanks so much and have a wonderful day!
Karen
Cortland, Ohio
5/19/2017
I feel they did a very good job, had a few bees dead on the floor and a few spiders dead on the walls.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing and have a great day!
Barbara D
Rockwall, Texas
5/19/2017
They are prompt. If they do not resolve the problem they come back. Technicians are nice, polite and cheerful and answer all questions

C. C  
Official Response

Company Rep of Terminix Pest Control
Your feedback is greatly appreciated Barbara. Thanks for sharing and have a great day!
Peter J
Hialeah, Florida
5/18/2017
I used to dread the heavy rains that would bring ants in the house and it seemed no matter how thoroughly we cleaned, there was always a crumb or bit of cat food or something that ants would find. I have had two separate challenges over the last year, and I make one phone call and then an agent visits and deals with it. One of the best services I have, would not be without it. Terminix has the most efficient and likable agents that deal with my pest problem and keep it under control.

C. C  
Official Response

Company Rep of Terminix Pest Control
We love hearing stories like this, Peter! Thank you for your kind words!
Ron a
Newton, Mississippi
5/18/2017
When I was afraid I had a termite problem, the Terminix Representative came out and inspected and re-assured us it was some water damage and not termite damage. However, we were also reassured that if we or anyone found termite infestations or damage the problem would have been immediately addressed and resolved in full. This was very reassuring to us and made us very thankful for having had a Terminix contract for the past 30 Thirty years; with hopes of another 30 years without problems. Thanks to the great guys at Terminix for giving us this peace of mind for all these years and for future years. We appreciate the time, efforts, and energies spent in giving us this great support and... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for taking the time to share your positive experience. We aim to provide the Perfect service for each customer!
[email protected]
Newport Beach, California
5/17/2017
I am very happy with the service I am receiving from Termini in both my home in Newport Beach as well as my home in Indian Wells. Both of the service men that are assigned to my properties are excellent and really seem to care about doing a thorough job. Joe Wilburn in Newport Beach and Cesar Chavez Ortega in Indian Wells are wonderful. Cesar especially has gone over the call of duty to be of service to me. I highly recommend both of these gentlemen.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for taking the time to share your Terminix experience with others.
Barbara C
Philadelphia, Pennsylvania
5/16/2017
The service men are professional and on time.

K. O  
Official Response

Company Rep of Terminix Pest Control
Thank you, Barbara. Please do not hesitate to contact us should you need any additional help.
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