Terminix Pest Control Review


Rating: 9.9 / 10 (Excellent)
20 Customer Reviews - see all reviews
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How is Terminix rated?
10/10
Company Profile
10/10
Services Offered
10/10
Pests
10/10
Customer Support
10/10
Eco-Friendly
10/10
Plan Details

Background-Terminix

Terminix has been leading the fight against termites and pests since 1927. They are America's #1 provider of pest and termite control services. They offer customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. Not to mention they offer free inspections and, for most services, 100% satisfaction or your money back — guaranteed. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

In the pest control game, you'd be hard pressed to find a higher company profile score. Terminix has been eliminating America's pests and creepy crawlers for nearly a century. They operate in most states and have the highest BBB rating.

BBB Ratings

A+

Age of Company

89

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services we'd require of a good pest control agency, and then some. With Terminix you get a wide range of treatment and prevention solutions, including one-time treatment programs and annual pest control plans. The best part? They also have the ability to customize the pest control program to best suit your residential and business needs.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against ants, roaches, beetles, spiders, biting and stinging insects and other types of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

(Rodents, armadillos, ground squirrels, moles, opossums, prairie dogs, raccoons, skunks, snakes, standard birds)

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers great customer support and therefore scores high in this area. The company offers a 100% satisfaction guarantee with most of its services. But what's more, they also offer an easier way to manage customer concerns and requests with their online account management option and FAQs.  The company prides itself on providing hassle-free service with 24-hour customer support assistance to all their clients. Also they offer different payment options, including a 5% discount on their Pest Control by paying a year in advance.

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safe for the environment, people and pets. And their attic and crawl space insulation is ENERGY STAR certified, meaning it’s been proven to reduce heating and cooling costs by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

100% Satisfaction Guarantee

Instant Quote

Yes

 

Terminix-Why They Get Top Marks From Us

Terminix offers some of the most comprehensive pest control services around. They serve residential and commercial property owners in 47 states — one of the most extensive in our reviews. And they provide one of the best guarantees in the business for qualified homes with their residential pest control services – their 100% Satisfaction guarantee. They also offer additional whole-home solutions, such as insulation, encapsulation, moisture control and crawl space floor supports. Above all else, they’re committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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Latest Reviews

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P
Paul Fowler
Miami, Florida
12/11/2016
we love our service technicians, they give friendly advice,I have my boat sitting in my back yard and saw some ants on it and he put pellets and it stopped the ants right in their tracks, wonderful people

R
Ramiro Vasquez
Houston, Texas
12/5/2016
Having signed up for the Rodent protection plan I feel I am covered from any creatures interring my house. Though we have not caught any yet. The Service Tech. and his helper are here on time. The Service Tech is most knowledgeable about what he is doing and explains and answers all my question. I am please with this Rep.

K
Kathy Noble
Lebanon, Pennsylvania
11/30/2016
Our technicians are always on time, very informative and professional. As far as we can tell, our problem has been resolved. We are very happy with our service and technicians from Terminix and grateful there are people out there who are knowledgeable about pests and willing to do this job! Thank you, Terminix!

A
Ashley
11/29/2016
After speaking with the gentleman on the phone for about an hour describing my issues and making an appointment I Made an appointment for a two hour window _ they never showed up when I called to ask about it after being relayed between a couple different people asking me the same questions, they argued with me about it saying that I had put in a "request" not an actual "appointment" apparently with a "request" you're supposed to sit there and hope somebody comes that day if you're lucky ... going someplace else

N
Nita Kerger
Boone, North Carolina
11/23/2016
We have used Terninix since we moved into our home and am happy to say we are all but totally bug free. Sure we get a litlte bug now and then but I would be horrified if I ever saw a roach. For years we always had the same technician, which I really like. Lately it is a different one each time and I do not like that, but they always get the job done.

J
Jo Vollbrecht
Deerfield Beach, Florida
11/17/2016
On our last inspection the service technician did a very in depth inspection. He also cleaned the eaves,and checked for wasp nest. Whe he entered the house he covered his shoes and then inspected the inside of the house. Very efficient and pleasant.

M
Malika Chareq
Austin, Texas
11/16/2016
The technician was courteous and the work was professional and done on scheduled time.. Since we started with Terminix we did not have any major problem.Terminix checks the property on scheduled time and takes care of any problem they may find.This ongoing attention and care prevent the occurance of any big problem.

Roselyn Viray
11/12/2016
Error on the number of stars. I had put 2 stars not 5.

Roselyn Viray
11/12/2016
The 2 stars that I am giving them belongs to the efficacy of the product. Yes, so far, Terminix has solved 90 percent of my roach problem. But here's the bad news. From the very beginning of my relationship with them, I've already spotted a problem. Customer service was not too shabby. I had, to my surprise, 2 accounts. Apparently there was a misunderstanding/miscommunication. I was going to be billed for 2 separate accounts, but I caught it and it was resolved after several calls, several weeks and several people after! I ignored this little detail because I was more concerned about them coming out and get these pests out of my home. First few visits were wonderful! I thought I was... Read More

S
Scott Wesley
Hialeah, Florida
11/11/2016
The Terminix employee who services our house is always friendly and polite. He answers my questions completely in a way that is easy to understand. I feel my house is well-protected by Terminix.

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