Terminix Pest Control Review

Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. The company is a subsidiary of Service Master, which owns stakes in several residential service companies. Terminix offers a range of pest control in 47 states, which may differ based on the specific area, as well as the severity of the infestation.

Rating: 10 / 10 (Excellent)
118 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.

How is Terminix rated?

Breakdown

10/10
Services
10/10
Pest Treatment
10/10
Customer Service
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

Terminix provides excellent, guaranteed pest control nationwide. They offer free quotes and on-site evaluations, customizable plans, and 24/7 support. With more than 90 years, of experience, Terminix stands out because of the wide array of additional features they provide, including insulation and crawlspace service, and wildlife control.

Company Profile

Full Name
Terminix Pest Control
Year Founded
1927
BBB Rating
A-
Company Website
Headquarters
860 Ridge Lake Blvd, Memphis, TN, 38120
Mailing Address
PO Box 40627, Nashville, TN, 37027

Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Traditional Pest Control

Services by Type

Residential
74%
Commercial
21%
Other
5%

Services - 10 / 10

With more than 8,000 technicians, Terminix has the widest web of professionals in the business. They also offer the strongest termite guarantee in the industry, coverage for every major pest, and can also control invasive wildlife problems. The company also services residential and commercial properties.

Pest Treatment

Pests Covered

Termites
Bed Bugs
Ants
Spiders
Cockroaches
Beetles
Rodents
Bats
Birds
Wasps/Bees
Other Crawling Insects
Other Flying Insects
Scorpions
Millipedes/Centipedes
Ticks
Fleas
Mosquitoes
Other wildlife
Display Less
13 More
Canine Bed Bug Detection
No

Pest Control by Type

General Pest Control
56%
Termite Control
39%
Other Services
5%

Pest Treatment - 10 / 10

Terminix treats termites, bed bugs, ants, spiders, cockroaches, beetles, rodents, bats, birds, wasps/bees, other crawling insects, other flying insects, scorpions, millipedes/centipedes, ticks, fleas, mosquitoes, wildlife. Because of the company's size and experience, they have about as robust a program as you can get within the pest control marketplace.

Customer Service

Specifics

  • 24 Hour Assistance
  • Residential Online Account Management
  • Commercial Online Account Management
  • Online Quote
  • Money-back Guarantee
  • Guaranteed Return Service
Commercial Response Time
24 hours

Customer Service - 9.8 / 10

Terminix offers 24/7 support, and developed an innovative smartphone app to help you manage your account. Their money-back guarantee is unparalleled, with a standard 30-day after the first treatment, but also offer a full refund for up to a year when you purchase a Pest Control Plan.

Reputation

Accreditations

  • NPMA Quality Pro
  • NPMA Green Pro

Company Size

2015 Revenues
$1,443,502,961

Reputation - 10 / 10

Terminix has more than 90 years experience in pest control. They've developed technology for the government, lectured to scientific communities worldwide, authored scientific publications, and are widely respected in the pest control community as a whole.
Start your review for Terminix Pest Control

Latest Reviews

7.79
Based on customer reviews
118 Reviews
Loading Reviews ...
P
P
Rahway, New Jersey
6/24/2017
The worst company ever. I call customer service after 11p and after44 minutes still on hold. Two nights in a row. When I called earlier today my name/ number was taken and I was told someone would call before end of day. NO CALL. This has been the case for 6 months now. I have called Orkin to come out tomorrow and will be cancelling service. Terminix is the worst and half their service people are suspect - never comfortable with them.

C. C  
Official Response

Company Rep of Terminix Pest Control
Rahway, I apologize for any inconveniences and if it's not too late. Could you please send me an email at [email protected] with your account information (service address and phone number) I will be more than happy to reach out to the local office managers. -Lena
A
Alene
Cherokee, North Carolina
6/22/2017
I don't have a rating for this company they were No Show for 4 Appointments. The only thing I will say is the negative reviews are so TRUE about Terminix. We had signed up for a year service with Terminix no one showed the first time or the rescheduled appointment or the 3 & 4th time. No phone calls or messages from anyone. But they had scheduled at the call center for this morning from 7a-9a and as usual no phone call or message and no show. The call center was really nice but it don't matter how nice they are when you can't talk to a higher up manager. It is like no one works there except the call center personnel. Even the call center didn't get to talk to the technicians in the... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Alene, I apologize for any inconveniences. Could you please send me an email at [email protected] with your account information (service address and phone number) I will have be more than happy to reach out to the local office managers. -Lena
M
Marlene
Farmington, Michigan
6/21/2017
I had a mosquito treatment yesterday and it rained hard within three hours so I called and told Terminex and they said it would need to be repeated. They rescheduled it for me. I then get a call from a Douglas Maiden (service tech) who wanted to know why my service was being repeated with an angry tone in his voice. When I told him he replied that there hadn't been all that much rain and rain was expected tomorrow as well and if that was still the case he wasn't going to WASTE his time or HIS company's money to redo my yard. I couldn't believe what I was hearing. I then realized this was the same service tech that handeled a call to me with one of my previous scheduled visits with again... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Marlene, I apologize for any inconveniences. Could you please send me an email at [email protected] with your account information (service address and phone number) I will have be more than happy to reach out to the local office managers. -Lena
Linda C
Antioch, California
6/20/2017
I am a current customer of Terminix not by choice. My former company became a part of the Terminix Company. The problem is this....#1. I received an email from Terminix advising scheduled appointment for June 6th. Tech never showed, never called. #2. Called Customer Service on June 6th and rescheduled for another appointment for service on June 14th. I had even received an email confirming this appointment. Tech never showed, never called. #3. Called Customer Service on June 14th and rescheduled another service appointment for June 19th. The evening of June 18th, I received a text message from the Tech confirming he would be coming between 3:00-5:00 PM on the 19th to take care... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for bringing this to our attention, Linda. I've located your account information and will reach out to upper management about scheduling issues. I will make sure that your concern is addressed promptly.
J
Jim
Little Rock, Arkansas
6/1/2017
The absolute worst service possible with the possible exception of Comcast. Call an 800 number and have somebody in who knows where take down your info. They say you will be contacted win 24 hours and nobody calls. This was not e case a few years ago in Benton/Bryant area. Whomever runs that office is completely clueless. Whatever you do stay away from these people

C. C  
Official Response

Company Rep of Terminix Pest Control
I’m so sorry you’re experiencing this problem. If you would like to discuss you Terminix account please feel free to contact us at 1-844-251-2164.
M
Margaret
Woodbine, Georgia
5/31/2017
We have used Terminix as our pest control company for 13 years and two homes. We wouldn't have anyone else. The representatives are always on time, call ahead to confirm on the day of the appointment, and the treatments and/or inspections are thorough and effective. Because we are new to the Southeast US, the representatives educate us on pertinent topics and tell us what to look for if we need further assistance. The representatives are without fail knowledgeable, professional, and courteous. Their methods are so good that we don't need a call back for the same problem.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for being a loyal customer, Margaret!
D
David G
Yukon, Pennsylvania
5/31/2017
Very professional, great customer service. I felt the price was fair compared to their competitor. Not seeing anymore termites!!!

C. C  
Official Response

Company Rep of Terminix Pest Control
We love hearing stories like this, David! Thank you for your kind words!
L
Laura K
5/30/2017
Friendly service and well mannered staff. Quick service as well.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you! Have a great day.
Judith F
Pompano Beach, Florida
5/29/2017
The two young men that came to my home were very polite, very knowledgeable and understanding of my needs. After the contract was signed they immediately got to work explaining what they were doing and why. They completed the service very quickly, and I have not had a problem with ants since. I will forever use their company for all my needs! Thanks! Judith

C. C  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this great experience, Judith! Have a beautiful day!
C
Coty M
Deputy, Indiana
5/29/2017
We have used Terminix Pest Control for over 17 years. We live in the country and prior to we fought insect and pest infestation. After contracting Terminix and sustaining annual inspection and treatment any pest or insects found are dead ones and few of those. Yeah! Terminix techs are very professional and through. Customer communications are excellent.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you, Coty! We appreciate the time you spent to share your feedback! We’re glad to hear we were able to provide the service you needed.
Start your review for Terminix Pest Control