Terminix Pest Control Review

Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. The company is a subsidiary of Service Master, which owns stakes in several residential service companies. Terminix offers a range of pest control in 47 states, which may differ based on the specific area, as well as the severity of the infestation.

Rating: 10 / 10 (Excellent)
204 Customer Reviews - see all reviews
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How is Terminix rated?

Breakdown

10/10
Services
10/10
Pest Treatment
10/10
Customer Service
10/10
Reputation

Overall Rating: 10 / 10 (Excellent)

Terminix provides excellent, guaranteed pest control nationwide. They offer free quotes and on-site evaluations, customizable plans, and 24/7 support. With more than 90 years, of experience, Terminix stands out because of the wide array of additional features they provide, including insulation and crawlspace service, and wildlife control.

Terminix Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Traditional Pest Control

Services by Type

Residential
74%
Commercial
21%
Other
5%

Services - 10 / 10

With more than 8,000 technicians, Terminix has the widest web of professionals in the business. They also offer the strongest termite guarantee in the industry, coverage for every major pest, and can also control invasive wildlife problems. The company also services residential and commercial properties.

Pest Treatment

Pests Covered

Termites
Bed Bugs
Ants
Spiders
Cockroaches
Beetles
Rodents
Bats
Birds
Wasps/Bees
Other Crawling Insects
Other Flying Insects
Scorpions
Millipedes/Centipedes
Ticks
Fleas
Mosquitoes
Other wildlife
Display Less
13 More
Canine Bed Bug Detection
No

Pest Control by Type

General Pest Control
56%
Termite Control
39%
Other Services
5%

Pest Treatment - 10 / 10

Terminix treats termites, bed bugs, ants, spiders, cockroaches, beetles, rodents, bats, birds, wasps/bees, other crawling insects, other flying insects, scorpions, millipedes/centipedes, ticks, fleas, mosquitoes, wildlife. Because of the company's size and experience, they have about as robust a program as you can get within the pest control marketplace.

Customer Service

Specifics

  • 24 Hour Assistance
  • Residential Online Account Management
  • Commercial Online Account Management
  • Online Quote
  • Money-back Guarantee
  • Guaranteed Return Service
Commercial Response Time
24 hours

Customer Service - 9.8 / 10

Terminix offers 24/7 support, and developed an innovative smartphone app to help you manage your account. Their money-back guarantee is unparalleled, with a standard 30-day after the first treatment, but also offer a full refund for up to a year when you purchase a Pest Control Plan.

Reputation

Accreditations & Ratings

Accreditations
NPMA Quality Pro
NPMA Green Pro
BBB Rating
A
Number of BBB Positive Reviews
1
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
45
Date Collected
2017-08-17

Company Size

2015 Revenues
$1,443,502,961
Year Founded
1927

Reputation - 10 / 10

Terminix has more than 90 years experience in pest control. They've developed technology for the government, lectured to scientific communities worldwide, authored scientific publications, and are widely respected in the pest control community as a whole.

Contact & Additional Information

Homepage URL
Company Phone
(877) 837-6464
Headquarters Address
860 Ridge Lake Blvd, Memphis, TN, 38120
Mailing Address
PO Box 40627, Nashville, TN, 37027
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Latest Reviews

8.23
Based on customer reviews
204 Reviews
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P
psablah2aol.com
Oklahoma City, Oklahoma
8/20/2017
A most professional and effective company. This has been the first year that I have not been eaten alive by mosquitos. They keep you advised of appointments, arrivals, departures. I would recommend this company to anyone looking for help with mosquitos!

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for allowing us to keep your home pest free.
8/16/2017
Not thorough at all. I have been a customer since January of this year and still have the problem after several"treatments". Very unsatisfied and considering switching to a different company.

C. C  
Official Response

Company Rep of Terminix Pest Control
We appreciate the opportunity to address your situation. We would like to discuss your situation. Could you please send me an email at [email protected] with your account information?- Lena
Christopher E
Marshall, Missouri
8/14/2017
These guys are fast efficient & thorough. I didn't hardly notice as he worked. The best thing however is pesky pest were Terminated with Terminex,Thanks Terminex!

C. C  
Official Response

Company Rep of Terminix Pest Control
Christopher, I'm sorry to hear that you're not happy with your service. Could you please send me an email at [email protected] include your full-service address or the phone number associated with the account?- Lena
D
Donna M
DeFuniak Springs, Florida
8/14/2017
Initially went out of their way to assist in financing. Later to accommodate my need to continue with ongoing warranty Terminix allowed for my annual renewal to go monthly. When finally getting damage repaired the local Terminix office sprayed area of initial damage once subfloor was removed giving me the added security of new wood being treated. Just Great overall customer service in a timely manner.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for allowing us to keep your home pest free.
Rob Z
Bolingbrook, Illinois
8/13/2017
Terminex does what they promise. They get rid of the 🐜

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for allowing us to keep your home pest free.
J
Jo
Indianapolis, Indiana
8/11/2017
Very thorough, reasonably priced to remove raccoons from my attic. Much appreciated!

C. C  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this great experience, Jo! Have a beautiful day!
R
Raquel M
Whittier, California
8/11/2017
Good service for outdoor pests, terrible service for rodent exclusion!!! Do not buy rodent exclusion from these guys, chraged $1,500, never completed the job. Never sealed house all around, came back once and put some traps outside and in attic but never came to check. Called them 4 times to say there was a dead rat in my attic, never sent anyone to remove rodent or check traps. How did a rat get into my attic if they blocked all entrances properly?

C. C  
Official Response

Company Rep of Terminix Pest Control
We have received your review and would like to help you with this matter. Could you please send me an email at [email protected]@terminix.com. with your account information?- Lena
S
Lewistown, Pennsylvania
8/11/2017
I was using another exterminator service for about 18 years. I had developed a problem with carpenter bees boring into my deck. The other exterminator alerted new to the situation but always said they had nothing that could reach the area they are located. Because of that the damage continued and spread. I decided to give Terminix a shot. They came and sprayed the visible holes and applied powder to the harder to reach holes. Problem solved. No more bees. Had the previous exterminator done that I would not have had the damage that I have. Needless to say Terminix is now my exterminator. I also like the fact that they text me so I know when they will be arriving. No more sitting at home all... Read More

C. C  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this great experience! Have a beautiful day!
8/10/2017
They stand behind their guarantee, no matter how many times it takes to get things done.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for allowing us to keep your home pest free.
Michelle D
Florence, Mississippi
8/10/2017
The service is great. The technician and manager are very responsive and pro active.

C. C  
Official Response

Company Rep of Terminix Pest Control
Thank you for allowing us to keep your home pest free.
Start your review for Terminix Pest Control