Terminix Pest Control Review


Rating: 9.9 / 10 (Excellent)
72 Customer Reviews - see all reviews
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How is Terminix rated?
10/10
Company Profile
10/10
Services Offered
10/10
Pests
10/10
Customer Support
10/10
Eco-Friendly
10/10
Plan Details

Background-Terminix

Terminix has been leading the fight against termites and pests since 1927. They are America's #1 provider of pest and termite control services. They offer customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. Not to mention they offer free inspections and, for most services, 100% satisfaction or your money back — guaranteed. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

In the pest control game, you'd be hard pressed to find a higher company profile score. Terminix has been eliminating America's pests and creepy crawlers for nearly a century. They operate in most states and have the highest BBB rating.

BBB Ratings

A+

Age of Company

89

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services we'd require of a good pest control agency, and then some. With Terminix you get a wide range of treatment and prevention solutions, including one-time treatment programs and annual pest control plans. The best part? They also have the ability to customize the pest control program to best suit your residential and business needs.

Emergency Services

Yes

One-Time Treatment Available

Yes

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against ants, roaches, beetles, spiders, biting and stinging insects and other types of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

(Rodents, armadillos, ground squirrels, moles, opossums, prairie dogs, raccoons, skunks, snakes, standard birds)

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers great customer support and therefore scores high in this area. The company offers a 100% satisfaction guarantee with most of its services. But what's more, they also offer an easier way to manage customer concerns and requests with their online account management option and FAQs.  The company prides itself on providing hassle-free service with 24-hour customer support assistance to all their clients. Also they offer different payment options, including a 5% discount on their Pest Control by paying a year in advance.

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safe for the environment, people and pets. And their attic and crawl space insulation is ENERGY STAR certified, meaning it’s been proven to reduce heating and cooling costs by meeting strict energy efficiency guidelines set by the U.S. Environmental Protection Agency.

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

100% Satisfaction Guarantee

Instant Quote

Yes

 

Terminix-Why They Get Top Marks From Us

Terminix offers some of the most comprehensive pest control services around. They serve residential and commercial property owners in 47 states — one of the most extensive in our reviews. And they provide one of the best guarantees in the business for qualified homes with their residential pest control services – their 100% Satisfaction guarantee. They also offer additional whole-home solutions, such as insulation, encapsulation, moisture control and crawl space floor supports. Above all else, they’re committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.

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Latest Reviews

7.4
Based on customer reviews
72 Reviews
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Pam S
4/26/2017
Easy to work with. My technician Dave was always on time, did his job efficiently.... My dog loved him!

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this happy news with us! Have a great day, Pam!
Joan B
Rockville, Maryland
4/22/2017
I have been a customer of Terminex for a long time. Starting with Theodore Peeples and now younger, newer technicians who are wonderful in terms of knowing how to keep bugs/termites etc. out safely with excellent customer service by Philip and his manager!! The technicians are helpful, knowledgeable, professional and courteous!!!

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Joan, Thank you for sharing your comments regarding a member of the Terminix team.
Beverly N
4/22/2017
They always have their servicemen call ahead of time to let me know when they will come and a time frame when they will arrive. They will ring to let me know they are here and will leave the paperwork either at the door or in my box. If there is a problem they will let me know or if I want more done they will proceed.

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this great experience, Beverly! Have a beautiful day!-Lena
Said C
Orlando, Florida
4/21/2017
One of the few businesses that you can rely on and have total peace of mind . They always show up when they are called in for additional treatment , polite , courteous and highly satisfactory results . David was the guy we saw few times at our home and he was an amazing professional .

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Thanks for sharing this great experience, Charani! Have a beautiful day!
Said C
Orlando, Florida
4/21/2017
One of the few businesses that you can rely on and have total peace of mind . They always show up when they are called in for additional treatment , polite , courteous and highly satisfactory results . David was the guy we saw few times at our home and he was an amazing professional .

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Your feedback is greatly appreciated, Charani. Thanks for sharing and have a great day! -Lena
Jerry
Elizabethton, Tennessee
4/21/2017
When my previous Exterminator closed up shop. I tried to do it myself. The "Over the counter" chemicals just seem to aggrivate the spiders. Long story short my wife was bitten by a brown recluse. So we called the professionals. Terminex was able to come out quickly and treat the house. We set up a cost effective treatment plan with them. They send us appointment reminders via email and helpful hints on staying insect free. Also if there are unique issues such as a rogue field mouse ending up in the stoves vent hood they will come out and handle them. All in all a good experience with them.

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1-844-251-2164. Thank you!- Lena
Jim a
Williamson, New York
4/18/2017
Company was quick to show up for first treatment, but they have canceled last 2 appts with excuses as they didn't have me scheduled for date THEY gave me and they can't make it due to a meeting. Supposed to call back within 24 hrs to reschedule, but never got call. Poorly run and company to avoid. But the one time they did manage to show up, the inspector was very thorough and friendly and the pesticide they applied did eliminate most of ants I had. Apparently they don't want repeat business and must be reason they charge more for initial visit.

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Jim, I appreciate you bringing this to our attention so that we can deal with this immediately. Could you please send me an email with your account information at [email protected]? I would like to review your account and reach out to management. - Lena
Byron &
4/14/2017
The highest recommendation we can give - we have no ants, no roaches, no spiders, no pests of any kind, no wasps' nests inside OR outside our house in all the living areas...our pool, our covered patio, our hammock, our trampoline, our front porch!!!! Sometimes, after wet weather, we may have ants in the house or a spider or two, but Terminix will come immediately, at no extra charge(!), to spray inside where we have the problem. Their system works so well, however, we haven't had them spray inside for months and months! We highly recommend Terminix for YOUR pest control needs!!!

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Byron, Thank you for sharing your Terminix experience! Please do not hesitate to contact us should you need additional assistance at 1-844-251-2164. Thank you! -Lena
John R
Cincinnati, Ohio
4/14/2017
We love our technician. He does a great and thorough job.

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
John, We're glad to hear you ar satisfied with your assign technician. - Lena
Juanita M
4/13/2017
If you are looking for a company that cares, goes the extra mile and will even save you money then Terminix is for you. I could not be more pleased with the service that I have received over the years, I would not use anyone else. I would recommend to my family, friends with no hesitation.

C. Chambliss  
Official Response

Company Rep of Terminix Pest Control
Thank you for posting your experience on Consumersadvocat.org. I would like to address this matter further. Please send an e-mail to [email protected] Listing your full-service address, the phone number associated with the account # and you’re review. I apologize for any inconveniences you may have experienced. Thank you,
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