Orkin Pest Control Review
Founded in 1901, Orkin is a residential and commercial pest control company based in Atlanta, Georgia. Orkin is a subsidiary of Rollins Inc., a multinational pest control company that serves 500 global locations. This company operates solely within the United States. Depending on the pest and the infestation, Orkin offers a variety of professional solutions.
ConsumersAdvocate.org Rating: 9.6 / 10 (Excellent)
#2 in Pest Control
11 Customer Reviews - see all reviews
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I trusted Orkin with the job to rid my home of cockroaches. They came in every 2 weeks for 3 months and i was still as infested as the day I called them. They were supposed to do a 3 hour flush out, they were there 20 minutes and didn't even do the whole house. They only did the kitchen and never even moved the stove or refrigerator to get behind it. Then my other visits they would only do have the house each time instead of the whole thing. Then they had the nerve to still bill me and when I told them I was not paying because of horrible service they sent my account to collections. I will never use Orkin again. I feel like I was led on because I trusted that they are supposed to be the... Read More
I guess when your the 900 pound gorilla in the pest control industry you can say and do anything you want and not have to worry about your reputation.They have poor customer service and will say and do anything to keep you thinking your problem is important to them, When a company takes advantage of a desperate person in need, well it doesn`t get any lower than that. I received my first email at 6am claiming a would get a phone call. Not true.. I called a 2nd time and was told to expect a call. Not true..I then called a third time and was told that Orkin tried to call me, I was home all day waiting for the call.Not true. I called a 4th time at 3pm and was told it could be between 24 and... Read More
Baton Rouge, Louisiana
Ok so first off we have tried for weeks to get someone from Terminix to come out to our house. Then after we get the appointments made they not only did not come out the first time but they also did not come out the second appointment that was made. Both times they called me had me wait outside at the time they said they would be there for them to not even show. So after a few hours of waiting both times I then called back for them to say once again they couldn't make it but come after a week. I then said forget it called Orkin and they came out the same day I called and have fixed my problem. Call Orkin they have not only fixed my problem the same day I called but also gave me a cell... Read More
Warner Robins, Georgia
been with them over 15 years and rates are double. they are taking almost 10% per year. Won't be long till this is unaffordable.
Dearborn Heights, Michigan
My experience was horrible they did nothing but put down 5 glue traps and the exterminator had a horrible attitude like he just didn't want to do it I will never contact them or recommend them to anyone
Maple Grove, Minnesota
Bad experience with Orkin. We are going on our third month using this service for our home. Customer service has been poor and disorganized in terms of attempting to schedule and reschedule our appointments that the Orkin home specialists don't bother to show up to. They keep you waiting for hours then the pest control specialists cancel - leaving a message that "they've had a long day, and it's a long drive, and they're tired", so they won't be coming. Additionally none of the mouse traps they set with a special "attractant" on them, caught even one mouse after a month. We re-set all traps on our own with peanut butter and caught 8 mice within 2 weeks. In my opinion don't bother... Read More
I had a scheduled appointment with Okin today October 14th 2016. They needed a 3 hour window for arrival, so ok I can work with that. Then Okin did not show up and most importantly did not call me to express why they would not be able to. Customer service and care rate zero
Washington, District of Columbia
Ever since Western and Orkin merged, our service went all the way down hill, the rodents are out of control, roach were never sighted inside the building before, now we have 4-5 units that are infested, and they seem not able to control the situation at all!! supper disappointed, and the supervisor was trying to argue with you instead of focusing on solving the issues at hand! if you can, find some other company!
Please do not use this company. They have the worst customer service ever. How do you treat the outside of the home and not the inside and if no one is at home when you call why would you come to my home to do a treatment. If you treated the outside my deck and the back of the house is outside and their are still spiders and spiderwebs everywhere so what did you treat. Management never returns your call but they want full pay for half of job. Please explain this to me or is this the way Orkin works.
Elizabeth, New Jersey
First, the salesman made a statement that they would go behind the walls with the product, Secondly, I called and spoke to several representatives and supervisors and was advised of several different scenarios regarding the convenience billing. I was advised that I did not have convenience billing when it was indicated on my contract agreement, I was advised they could not honor it because they had an issue with their system, one representative told me she would need to refer to her back office to investigate and she would get back to me, that was lie. I then spoke with the supervisor who assured me he would look into the matter and return my call but failed to do so. They have been... Read More
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