Orkin Pest Control Review

Founded in 1901, Orkin is a residential and commercial pest control company based in Atlanta, Georgia. Orkin is a subsidiary of Rollins Inc., a multinational pest control company that serves 500 global locations. This company operates solely within the United States. Depending on the pest and the infestation, Orkin offers a variety of professional solutions.

Rating: 9.6 / 10 (Excellent)
9 Customer Reviews - see all reviews
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How is Orkin rated?

Breakdown

10/10
Services
9/10
Pest Treatment
10/10
Customer Service
10/10
Reputation

Overall Rating: 9.6 / 10 (Excellent)

Orkin ranks highly because they provide high-quality, efficient pest control nationwide. With more than 400 offices across the U.S., Orkin recognizes that the needs of every customer, whether residential or commercial, are different and require customized pest control programs. They also have some of the best-trained technicians in the business.

Company Profile

Full Name
Orkin Pest Control
Year Founded
1901
BBB Rating
A+
Company Website
Headquarters
2170 Piedmont Rd., Atlanta, GA, 30324
Mailing Address
PO Box 647, Atlanta, GA, 30301

Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Traditional Pest Control

Services by Type

Residential
59%
Commercial
41%
Other
0%

Services - 9.9 / 10

Orkin is able to provide a comprehensive list of services that is above average in terms of the larger pest control marketplace. The company has serviced both commercial and residential properties since its founding. They offer traditional solutions to your pest control problems, as well as some green, eco-friendly alternatives.

Pest Treatment

Pests Covered

Termites
Bed Bugs
Ants
Spiders
Cockroaches
Beetles
Rodents
Bats
Birds
Wasps/Bees
Other Crawling Insects
Other Flying Insects
Scorpions
Millipedes/Centipedes
Ticks
Fleas
Mosquitoes
Other wildlife
Display Less
13 More
Canine Bed Bug Detection
No

Pest Control by Type

General Pest Control
59%
Termite Control
41%
Other Services
0%

Pest Treatment - 9 / 10

Orkin covers all standard invasive pests. Their technicians are among the best trained in the industry, and are required to log in 160 hours of hands-on training during their first year on the job. They also offer wildlife control.

Customer Service

Specifics

  • 24 Hour Assistance
  • Residential Online Account Management
  • Commercial Online Account Management
  • Online Quote
  • Money-back Guarantee
  • Guaranteed Return Service
Commercial Response Time
24 hours

Customer Service - 9.9 / 10

Orkin provides both online customer support as well as a 24/7 call center. They offer a 100% satisfaction guarantee for a standard 30 days, and a 60-day complimentary service if you’re not satisfied at any time thereafter. This is one of the best customer support packages in the pest control industry.

Reputation

Accreditations

  • NPMA Quality Pro
  • NPMA Green Pro

Company Size

2015 Revenues
$1,485,305,000
Number of Employees
11,300
Number of Offices
700

Reputation - 9.5 / 10

Orkin has a virtually impeccable reputation, with award-winning training and advanced technology. They keep a staff of specialists and partner with researchers and entomology departments nationwide. Their reputation has been built by their more than 100 years of experience. They're certified Green and Quality Pros by the NPMA.
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Latest Reviews

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J
James k
Baton Rouge, Louisiana
5/22/2017
Ok so first off we have tried for weeks to get someone from Terminix to come out to our house. Then after we get the appointments made they not only did not come out the first time but they also did not come out the second appointment that was made. Both times they called me had me wait outside at the time they said they would be there for them to not even show. So after a few hours of waiting both times I then called back for them to say once again they couldn't make it but come after a week. I then said forget it called Orkin and they came out the same day I called and have fixed my problem. Call Orkin they have not only fixed my problem the same day I called but also gave me a cell... Read More

J
jeanna h
Warner Robins, Georgia
3/3/2017
been with them over 15 years and rates are double. they are taking almost 10% per year. Won't be long till this is unaffordable.

L
Lriiv
Dearborn Heights, Michigan
1/5/2017
My experience was horrible they did nothing but put down 5 glue traps and the exterminator had a horrible attitude like he just didn't want to do it I will never contact them or recommend them to anyone

J
Jessica
Maple Grove, Minnesota
11/8/2016
Bad experience with Orkin. We are going on our third month using this service for our home. Customer service has been poor and disorganized in terms of attempting to schedule and reschedule our appointments that the Orkin home specialists don't bother to show up to. They keep you waiting for hours then the pest control specialists cancel - leaving a message that "they've had a long day, and it's a long drive, and they're tired", so they won't be coming. Additionally none of the mouse traps they set with a special "attractant" on them, caught even one mouse after a month. We re-set all traps on our own with peanut butter and caught 8 mice within 2 weeks. In my opinion don't bother... Read More

Tamara W
Lamoni, Iowa
10/15/2016
I had a scheduled appointment with Okin today October 14th 2016. They needed a 3 hour window for arrival, so ok I can work with that. Then Okin did not show up and most importantly did not call me to express why they would not be able to. Customer service and care rate zero

M
Michael S
Washington, District of Columbia
9/15/2016
Ever since Western and Orkin merged, our service went all the way down hill, the rodents are out of control, roach were never sighted inside the building before, now we have 4-5 units that are infested, and they seem not able to control the situation at all!! supper disappointed, and the supervisor was trying to argue with you instead of focusing on solving the issues at hand! if you can, find some other company!

E
ew
Rockville, Maryland
8/1/2016
Please do not use this company. They have the worst customer service ever. How do you treat the outside of the home and not the inside and if no one is at home when you call why would you come to my home to do a treatment. If you treated the outside my deck and the back of the house is outside and their are still spiders and spiderwebs everywhere so what did you treat. Management never returns your call but they want full pay for half of job. Please explain this to me or is this the way Orkin works.

L
Lavon H
Elizabeth, New Jersey
7/25/2016
First, the salesman made a statement that they would go behind the walls with the product, Secondly, I called and spoke to several representatives and supervisors and was advised of several different scenarios regarding the convenience billing. I was advised that I did not have convenience billing when it was indicated on my contract agreement, I was advised they could not honor it because they had an issue with their system, one representative told me she would need to refer to her back office to investigate and she would get back to me, that was lie. I then spoke with the supervisor who assured me he would look into the matter and return my call but failed to do so. They have been... Read More

A
Annie s
San Francisco, California
7/23/2016
Terrible service I haven't had a rat in my garage for a two and a half months they have not came out and picked it up. I've called 10 times and can't get the serviceman to come out. They missed Five appointment. This is the worst company I've ever dealt with and at this point I'm tired of calling them, I'm getting nowhere with these people.

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