Orkin Pest Control Review

Rating: 9.6 / 10 (Excellent)
12 Customer Comments & Reviews - see all comments
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Founded in 1901, Orkin is a residential and commercial pest control company based in Atlanta, Georgia. Orkin is a subsidiary of Rollins Inc., a multinational pest control company that serves 500 global locations. This company operates solely within the United States. Depending on the pest and the infestation, Orkin offers a variety of professional solutions.

How is Orkin rated?


Pest Treatment
Customer Service

Overall Rating: 9.6 / 10 (Excellent)

Orkin ranks highly because they provide high-quality, efficient pest control nationwide. With more than 400 offices across the U.S., Orkin recognizes that the needs of every customer, whether residential or commercial, are different and require customized pest control programs. They also have some of the best-trained technicians in the business.

Orkin Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Service Types
Green Pest Control
Traditional Pest Control

Services by Type


Services - 9.9 / 10

Orkin is able to provide a comprehensive list of services that is above average in terms of the larger pest control marketplace. The company has serviced both commercial and residential properties since its founding. They offer traditional solutions to your pest control problems, as well as some green, eco-friendly alternatives.

Pest Treatment

Pests Covered

  • Termites
  • Bed Bugs
  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Bats
  • Birds
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
  • Mosquitoes
  • Other wildlife
Display Less
13 More
Canine Bed Bug Detection

Pest Control by Type

General Pest Control
Termite Control
Other Services

Pest Treatment - 9 / 10

Orkin covers all standard invasive pests. Their technicians are among the best trained in the industry, and are required to log in 160 hours of hands-on training during their first year on the job. They also offer wildlife control.

Customer Service


  • 24 Hour Assistance
  • Residential Online Account Management
  • Commercial Online Account Management
  • Online Quote
  • Money-back Guarantee
  • Guaranteed Return Service
Commercial Response Time
24 hours

Customer Service - 9.9 / 10

Orkin provides both online customer support as well as a 24/7 call center. They offer a 100% satisfaction guarantee for a standard 30 days, and a 60-day complimentary service if you’re not satisfied at any time thereafter. This is one of the best customer support packages in the pest control industry.


Accreditations & Ratings

NPMA Quality Pro
NPMA Green Pro
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected

Company Size

2015 Revenues
Number of Employees
Number of Offices
Year Founded

Reputation - 9.5 / 10

Orkin has a virtually impeccable reputation, with award-winning training and advanced technology. They keep a staff of specialists and partner with researchers and entomology departments nationwide. Their reputation has been built by their more than 100 years of experience. They're certified Green and Quality Pros by the NPMA.

Contact & Additional Information

Homepage URL
Company Phone
(844) 244-9624
Headquarters Address
2170 Piedmont Rd., Atlanta, GA, 30324
Mailing Address
PO Box 647, Atlanta, GA, 30301

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12 Customer Comments & Reviews

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fred m
Amherst, New Hampshire
On July 19, 2017, I contacted Orkin to make an appointment for one of their technicians to visit my single family home here in Amherst, NH which they agreed to do. I then had an email from Orkin - same date - thanking me for requesting their free inspection with this confirmation, and telling me that the ORKIN MAN IS ON IT! I was told that a Customer Service Specialist would contact me by phone with 24 hours to provide this Free Pest Control service. On July 21, 2017, I did not have this promised return call, so I called them, wherein she apologized, and then made the firm appt. for the ORKIN MAN to personally inspect my home on Tuesday, July 25th, between the hours of 10:00am &... Read More

Crystal M
Charlottesville, Virginia
I trusted Orkin with the job to rid my home of cockroaches. They came in every 2 weeks for 3 months and i was still as infested as the day I called them. They were supposed to do a 3 hour flush out, they were there 20 minutes and didn't even do the whole house. They only did the kitchen and never even moved the stove or refrigerator to get behind it. Then my other visits they would only do have the house each time instead of the whole thing. Then they had the nerve to still bill me and when I told them I was not paying because of horrible service they sent my account to collections. I will never use Orkin again. I feel like I was led on because I trusted that they are supposed to be the... Read More

Traci A
North Reading, Massachusetts
I guess when your the 900 pound gorilla in the pest control industry you can say and do anything you want and not have to worry about your reputation.They have poor customer service and will say and do anything to keep you thinking your problem is important to them, When a company takes advantage of a desperate person in need, well it doesn`t get any lower than that. I received my first email at 6am claiming a would get a phone call. Not true.. I called a 2nd time and was told to expect a call. Not true..I then called a third time and was told that Orkin tried to call me, I was home all day waiting for the call.Not true. I called a 4th time at 3pm and was told it could be between 24 and... Read More

James k
Beaumont, Texas
Ok so first off we have tried for weeks to get someone from Terminix to come out to our house. Then after we get the appointments made they not only did not come out the first time but they also did not come out the second appointment that was made. Both times they called me had me wait outside at the time they said they would be there for them to not even show. So after a few hours of waiting both times I then called back for them to say once again they couldn't make it but come after a week. I then said forget it called Orkin and they came out the same day I called and have fixed my problem. Call Orkin they have not only fixed my problem the same day I called but also gave me a cell... Read More

jeanna h
Warner Robins, Georgia
been with them over 15 years and rates are double. they are taking almost 10% per year. Won't be long till this is unaffordable.

Dearborn Heights, Michigan
My experience was horrible they did nothing but put down 5 glue traps and the exterminator had a horrible attitude like he just didn't want to do it I will never contact them or recommend them to anyone

Bad experience with Orkin. We are going on our third month using this service for our home. Customer service has been poor and disorganized in terms of attempting to schedule and reschedule our appointments that the Orkin home specialists don't bother to show up to. They keep you waiting for hours then the pest control specialists cancel - leaving a message that "they've had a long day, and it's a long drive, and they're tired", so they won't be coming. Additionally none of the mouse traps they set with a special "attractant" on them, caught even one mouse after a month. We re-set all traps on our own with peanut butter and caught 8 mice within 2 weeks. In my opinion don't bother... Read More

Tamara W
Lamoni, Iowa
I had a scheduled appointment with Okin today October 14th 2016. They needed a 3 hour window for arrival, so ok I can work with that. Then Okin did not show up and most importantly did not call me to express why they would not be able to. Customer service and care rate zero

Michael S
Washington, District of Columbia
Ever since Western and Orkin merged, our service went all the way down hill, the rodents are out of control, roach were never sighted inside the building before, now we have 4-5 units that are infested, and they seem not able to control the situation at all!! supper disappointed, and the supervisor was trying to argue with you instead of focusing on solving the issues at hand! if you can, find some other company!

Bethesda, Maryland
Please do not use this company. They have the worst customer service ever. How do you treat the outside of the home and not the inside and if no one is at home when you call why would you come to my home to do a treatment. If you treated the outside my deck and the back of the house is outside and their are still spiders and spiderwebs everywhere so what did you treat. Management never returns your call but they want full pay for half of job. Please explain this to me or is this the way Orkin works.

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9.6 / 10
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