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Terminix® Pest Control Review


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
1,018 Customer Comments & Reviews - see all comments
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Terminix is a multinational pest control company that was founded in 1927 and based in Memphis, Tennessee. Terminix offers a range of pest control services in 47 states, which may differ based on your geographic area, as well as the severity of the infestation.

Background-Terminix

Terminix has been leading the fight against termites since 1927. It's America's #1 provider of termite control services. It offers customized plans to protect and rid your property of termites, bed bugs, rodents and other pests. The company provides free inspections as part of its routine service. Terminix provides whole-home solutions, such as insulation, crawl space encapsulation and moisture control services, too.

Company Profile

Terminix ranks high with consumers when compared to other pest control companies. The company's capabilities cross many pest control problems, but it stands out for  its expertise in ridding your home of termites. 

 

BBB Ratings

A-

Age of Company

96

States Served

47

Residential Pest Control

Yes

Commercial Pest Control

Yes

 

Services Offered

Terminix scores high yet again because they offer the full range of services customers expect from a good pest control company and then some. With Terminix you get a wide range of treatment and prevention solutions, including quarterly and annual pest control plans. The company also has the ability to customize the pest control program to best suit your residence's commercial property's needs.

 

Emergency Services

Yes

One-Time Treatment Available

Yes (30-day guarantee)

Annual Pest Plan

Yes

Preventive Services

Yes

Additional Services

Yes

 

Types of Pests

Terminix's score when it comes to types of pests is high as well as the company is able to tackle all manner of pests and other forms of pesky wildlife, as well as offer treatments and other prevention services. Having Terminix on your side means you’re protected against a long list of unwelcome guests.

Standard Pest Control Plans

 

Clothes Moths

Yes

Cockroaches

Yes

Common ‘House’ Ants

Yes

Mice

Yes

Rats

Yes

Scorpions

Yes

Silverfish

Yes

Spiders

Yes

 

Premium Pest Control Plans (Additional Cost)

 

Fleas

Yes

Ticks

Yes

Carpenter, Fire, Pharaoh and Tawny Crazy Ants

Yes

Black Widow Spiders

Yes

Brown Recluse Spiders

Yes

Bees (Yellow Jackets, Hornets, Wasps)

Yes

 

Other Services (Additional Cost)

 

Termite Treatment

Yes

Mosquito Control

Yes

Wildlife Control

Yes

Insulation Service

Yes

Encapsulation Service

Yes

Wood Treatment Service

Yes

Bed bugs

Yes

Bird control

Yes

 

Customer Support

Terminix offers customers great customer support and warranty protection. The company guarantees return service if pests are not eliminated or return to your home within 30 days of treatment. It affords customers the opportunity to manage their accounts online. The company's website includes a comprehensive FAQ section. Terminix customer support is available 24/7.

 

Guaranteed Return Service

Yes

FAQs

Yes

24 hour assistance

Yes

Online Account Management

Yes*

*This online management feature is not available in North and South Carolina, or if you are dealing with a Terminix franchise operation.

 

Eco-Friendliness

Terminix is both QualityPro and GreenPro certified by the National Pest Management Association. To maintain the GreenPro certification, Terminix must show that it combines treatment methods and innovative practices that reduce the use of pesticides that are harmful for the environment. One example is Terminix’s revolutionary mosquito solution that has a natural active ingredient that’s safer for the environment, people and pets. 

 

Flexible Pest Control Programs

Yes

Traditional Pest Control Companies

Yes

Green Pest Control Companies

Yes

 

Plan Details

Terminix offers both one-time and regular service plans for your pest control needs. Installation fees do apply for some services. The company offers free inspections and estimates. Terminix also stands behind their customized services. They will come back at no cost to you in between scheduled services if you are ever less than 100% satisfied.

 

Installation Fees

Yes

One-Time service cost

Yes

Contract Required

Yes

Cancelation Policy

Yes

Seasonal or Long Term Contracts

Yes

Privacy Policy

Yes

Warranty

Nix Pest and Nix and Fix guarantees

Instant Quote

Yes

 

Why Terminix Gets Our Nod of Approval

Terminix offers some of the most comprehensive pest control services around. The company serves residential and commercial property owners in 47 states — one of the most extensive in our reviews. And it provides one of the best guarantees in the business for qualified homes with their residential pest control services – the Nix Pests guarantee. Terminix also offer additional whole-home solutions, such as insulation, encapsulation, and moisture control. Above all else, the company is committed to making it easy for their customers to request free estimates and manage their services through their website and toll-free hotlines. Combine that with flexible payment options and you get all the reason they're our top pick.


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1018 Customer Comments & Reviews

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vic.lenza
6/12/2020
Signed up because of a termite issue in 2019. Termites were handled, but mice and bugs not so well. The technician staff is friendly and puts their best foot forward, but their hands are tied by poor company policies designed to gouge more cash from you. It has taken 4+ days to try and cancel and they have pulled every tactic to avoid me from doing that until they pull out the bait stations first. Pretty much they want to come quarterly, do as little as possible, and sit back and collect. Great philosophy if you are doing a good job, but not the case. I feel the bait has been more than paid for and you need to take it back? Avoid them like the plague! Easy to say I do, harder to... Read More

C S  
Official Response

Company Rep of Terminix® Pest Control
Thank you, Vic.lenza. We appreciate your review and would like to discuss how we can improve your service experience. Please send an email to socialsupport@terminix.com listing details of your experience, full service address and the phone number associated with the account.

Phillip W
5/17/2020
Thank you for your prompt response and working with me! I appericate it immensly...and see on Tuesday!

C S  
Official Response

Company Rep of Terminix® Pest Control
Thank you, Phillip! It's wonderful to see you had a positive experience with us, and we want you to know that we are here to assist you with any further pest control needs!

mcrirents
4/18/2020
worst company, in middle of pandemic has collection agents calling for payment!

C S  
Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Mcrirents. Our customers and their satisfaction are Terminix’s top priorities, and we appreciate the opportunity to make things right. Give us a call at 1-800-TERMINIX so we can learn more.

univarseman
2/4/2020
Terminix was contacted to handle my mouse problem. The mice were leaving droppings in the silverware drawer weekly. They sold me a plan claiming it would fix my mouse problem. Within a month my mouse problem got worse and they began leaving droppings in the silverware drawer daily. I called to see what they would do to rectify the situation. The agent who came out to inspect said the plan they sold me was mainly for bugs, spiders, and termites. Offered to sell me another plan to keep mice out and to handle the mice inside. I declined for obvious reasons and demanded they take steps to actually fix my problem before I would pay another cent. The agent sent informed me that he would get... Read More


berasar
2/3/2020
Hi, In simply words, Terminix stole my money 1) by promoting their services for stink bugs while knowing that their services were never a solution to stink bugs and never owning up to their word. When I asked for the refund of my money, the same people who sold me their services suddenly started to say that "that approval comes from the local store manager", which was never in the picture when they were taking my money. 2) The customer service representative tell you that they record the conversation they had with you. Reality is they don't record ANYTHING. After several calls, I started to ask them to read me what they wrote, I think this was the only way for them to forcefully write... Read More

C S  
Official Response

Company Rep of Terminix® Pest Control
Thank you for taking the time to rate us, Berasar. We apologize for your recent experience that caused this rating. Please send an email to socialsupport@terminix.com so we can learn more. Please list your full service address, copy of review/concerns and the phone number associated with the account.

shrondahll
11/9/2019
Stan is an awesome professional. He came to inspect and told us just what we needed for the problem we were having. Looking forward to continuing the service Stan


gpooja1980
10/21/2019
Account number: 12532219 I had an account with Insightpest wherein even after 3 applications my problem with the Ants and other insects was not resolved hence i went ahead and cancelled my contract. This year when Terminix bought Insight pest, they moved me as an active customer. Someone from Insight pest came to my property and sprayed chemicals without my consent and authorization which was really not acceptable and post that I have received a bill of $126 for the services. I have been calling every since to no effect and no one is doing anything. I am transferred from one place to another I have been complaining about the same. Called several times to no avail. Today i got a... Read More


J
james c
10/14/2019
I am a customer. Terminix contracted for trenching and spraying around foundation supports. Their application consisted only of spraying on the ground, no trenching. Is this consistent with Terminix protocol?


dwording
10/2/2019
I called Terminix to complete a bug inspection in Mishawaka, Indiana. Rashida set an appointment for Kevin to come to my home between 8-10am. By 10:30, Kevin was a no-show and no-call, so I called terminix to find out how late Kevin was running that day (happens to all of us, so I did not think much of it). I spoke with Robert at Terminex and he confirmed my appointment was between 8-10am, so he tried calling Kevin but Kevin did not answer so Robert left a message for Kevin to call me to let me know when he would be arriving. I waited all day, but Terminix was a no-show and no-call. I jumped online to read reviews just to discover this is business-as-usual for Terminix. Terminix does not... Read More


ppro
9/28/2019
We had Terminix for years and were very happy. During the last year of service, they would say they would do service but never do it. I was home one day waiting for our service provider to come. He parked in front of the house and never came out of the truck. Texted my husband and stated he sprayed the front but couldn't do the back because of our dog. I was inside holding the dog. My husband texted him back and said my wife is home. He never responded. I called to talk to the service manager and branch manager, they never returned my call. Very disappointing after so many years of service.



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Treatments for: Moths, Cockroaches, Ants, Mice, Rats, Scorpions, Silverfish, Spiders, Ticks, Spiders, Bees, Hornets, Wasps, Termites, Mosquito, Wildlife Control, Rodents, Snakes, and Bed Bugs.

 

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