Massey Pest Control Review

Massey Services Inc. is a residential and commercial pest control operator with a service history of over 80 years. Massey, based in Florida, operates in 4 states, and offers round the clock service. The company exclusively offers green pest control methods, free installation, a 30-day money back guarantee, and guaranteed return service.

Rating: 7.9 / 10 (Very good)
#10 in Pest Control
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How is Massey rated?

Breakdown

8/10
Services
8/10
Pest Treatment
9/10
Customer Service
7/10
Reputation

Overall Rating: 7.9 / 10 (Very good)

For over thirty years, Massey Pest Control has worked on pest prevention, termite protection, and landscape care. We've signaled them out for their environmentally-friendly targeted treatments, and overall high standards of service. They provide services for over 500,000 customers across Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina and Oklahoma. They're also active members of the communities they work in, through donations, contributions, sponsorships, and team member volunteer hours.

Company Profile

Full Name
Massey Pest Control
Year Founded
1936
BBB Rating
A+
Company Website
Headquarters
315 Groveland Street, Orlando, FL, 32804
Mailing Address
PO Box 547668, Orlando, FL, 32804

Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control

Services by Type

Residential
88%
Commercial
12%
Other
35%

Services - 8 / 10

Massey is a full-service provider for a variety of challenges that might affect your home or business: pests, termites, irrigation, and landscaping. They offer green pest control and prevention solutions that protect the environment and water resources. Many of the services they provide are not available with other companies.

Pest Treatment

Pests Covered

Termites
Bed Bugs
Ants
Spiders
Cockroaches
Beetles
Rodents
Bats
Birds
Wasps/Bees
Other Crawling Insects
Other Flying Insects
Scorpions
Millipedes/Centipedes
Ticks
Fleas
Mosquitoes
Other wildlife
Display Less
13 More
Canine Bed Bug Detection
No

Pest Control by Type

General Pest Control
15%
Termite Control
26%
Other Services
35%

Pest Treatment - 8 / 10

Massey can treat homes and businesses for termites, bed bugs, ants, common insects, scorpions, rodents, ticks, fleas, and other wildlife. Once they've identified the problem, they then design a customized environmental management program to eliminate not just the infestation itself, but the conditions which allowed it to happen, and the avenues through which it did so. Their 30-day guarantee is fairly standard in the industry, but their promise of a full refund is not.

Customer Service

Specifics

  • 24 Hour Assistance
  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service
Commercial Response Time
24 hours

Customer Service - 9 / 10

Massey goes above and beyond in their commitment to customer service. They offer round-the-clock assistance, online account management tools, and a guaranteed return service. If an infestation persists between scheduled visits, Massey guarantees they will send a technician within the following 24 hours. Apart from their business endeavors, Massey also prides itself on giving back to the communities it serves.

Reputation

Accreditations

  • NPMA Quality Pro
  • NPMA Green Pro

Company Size

2015 Revenues
$200,199,563
Number of Employees
1,760
Number of Offices
130

Reputation - 6.5 / 10

Massey has built its solid reputation for excellent pest control and prevention services over the course of thirty years. Their emphasis on green pest control and prevention is well-recognized in the industry, and has won them recognition from the U.S. Environmental Protection Agency and the Council for Sustainable Florida. They have an A+ rating with the BBB, and NPMA Quality Pro and Green Pro accreditations as well.
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