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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
giten7
7/22/2020
Best and detailed service from Kerry Jefferson. He checks all details and clears everything

Margie A
7/22/2020
Very pleasant and professional. He put up with me talking and being a PEST!

C
Carol H
7/22/2020
Kyle called before his arrival. He was polite and did a good job.

B
BARBARA H
7/22/2020
Darrell did an excellent job in explaining what he was going to do in taking care of my pest problem. He is such a gentleman and asset to your company.

Tyler S
7/22/2020
I have no clue what he did. Still spider webs everywhere. I saw on my ring video that he was here for literally 6 minutes. I am requesting that a different tech come back and actually do the job I pay you guys to do. Thanks!

scottrcrowe
7/22/2020
Quentin Atkins did an awesome job, he listened to my concerns and treated the yard accordingly. He wasn't concerned by my dogs going crazy inside the house while he was spraying the yard and was happy to help! Thank you so much!!

Debbie M
7/22/2020
Very courteous and did a good job. He was very professional at what he does.

C
Courtney H
7/22/2020
Thankfully Benjamin and his co-worker put up with us not exactly knowing how to utilize the technology of our door bell! They were great and we have now figured it out😁

L
Lisa G
7/22/2020
Jason did a phenomenal job with treating everything we requested and informing us of issues and possibilities. Steve did a great job explaining the contract and what would happen and the alternatives we would have in the event that issues occur once you leave. Very pleased even though it was only yesterday. If things continue this way and the treatments are effective, we will most certainly be telling everyone we know!!!

jrocketsgarcia
7/22/2020
Anthony did a great job and sprayed all my concerned areas! Thanks Anthony!

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