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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
rfcampagna
7/24/2020
Clicked on link for the $5.00 bonus and could not get into link. First service was done 7/23/2020, waiting to see results. Technician was very friendly


Julie A
7/24/2020
Melissa did a fantastic job. She told me what she was going to do before she did it and did it. When she was done she told me everything she found. She was also very personable where we got to know each other a little.


P
Peter J
7/24/2020
Leif was prompt and appreciated the walk-around of the property. Average application due to the following: 1) 2nd story windows look not to have been addressed, 2) some 1st story windows not addressed, and 3) will need to give a more thorough treatment to the garage upon the next visit, as areas addressed only seemed to be those that were pointed out (versus addressing the entire perimeter as intended). More attention needs to be paid to the first application as this is the first impression and lays the foundation for future visits.


C
Carlos
7/24/2020
This tech was very very very polite and explained the whole contract to me again in detail. I should have given him more a tip. He deserves it, thank him on my behalf.


C
Cheryl F
7/24/2020
Sean introduced himself when he arrived. He was extremely professional and polite. I have had a great experience with every Aptive representative I've met so far, but didn't get their names. I would definitely recommend your company to anyone requiring these services.


stormiecaldwell
7/24/2020
Our technician has always been very friendly and very helpful. I tried to click to give him the extra $5.00 bonus, but it kept giving an error notice. He definitely deserves it!


Tyrena H
7/24/2020
Damien was so good at his job, I was not aware that he had come and gone. He arrived while the yard crew were working on my lawn. I had thought that once again they have failed to treat my backyard . However, I was wrong and as I departed for my shopping, I noticed his truck up this street and inquired had he completed the service at my adddress from a safe distance. He replied that he did and locked my gat back. During this od COVID19. It is good to know that the job was done with minimal contact. Thank you!


11dayz
7/24/2020
The technician that provided my service today was exceptional. He seemed very knowledgeable and provided great explanation of what he did during the visit. He identified some extra areas I did not inform him about while doing a walkthrough of the yard. He was also very courteous. I believe his name was Devin, but was the best service person yet. Thanks, Jack


Lenore S
7/24/2020
Wow I was home with 2 cars in the driveway and never even saw him as I sat at my desk right in front of a window facing the street.???


Michael E
7/24/2020
Professional and helpful did a great job answering all my questions.



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