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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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G
Gina
7/24/2020
Travis was prompt and friendly. He listened to my questions and answered thoughtfully. I had a spider problem on my deck and an ant problem around my firepit - he paid special attention to those and took the extra time to get the webs out of the corners of the baseboard along my porch.


K
Kristi R
7/24/2020
Thank you! I didn't see your email as it went to my "junk" folder. I was told the whole yard would be sprayed as well - is that the case?


V
Victoria F
7/24/2020
Omar did a great job. He explained what he was going to do, how long it would take, asked about whether we had a vegetable garden that he would need to avoid.


lillinda9
7/24/2020
Let me start with how I was fortunate to get Anthony! I signed on with your company and was told a tech would be at my home between 4 and 8 pm to perform the service. Come 8 pm, no one has shown up and I'm outside talking to my neighbor. One of your trucks are up the street and I waved him down along with the young man who signed me. Anthony said I wasn't on his schedule and he was done for the night. They called in to find out where my tech was and was told that I cancelled and was going to reschedule. Excuse me, you had best check this out as it is a bold faced lie!! Your rep asked Anthony if he could at least service my home and property... he said absolutely... Now its getting ...Read More


J
Joan
7/24/2020
Roberto was very helpful, and listened to additional concerns/request that I had for our lake house property. He was very kind and courteous. Thank you, Roberto!


Rebecca J
7/24/2020
Very friendly and open to input - did a diligent job on the back patio where my husband sits and around our hot tub. Husband is allergic to bees.


Ken S
7/24/2020
Steve was very knowledgeable and has a good attitude and is very good to get along with.


I
imzdougz
7/24/2020
Very detailed and professional! Explained service and treatments. Arrived in a timely fashion. Overall great customer service.


tom62cindy64
7/24/2020
Chase explained every thing he as going todo. he completed the job quickly. He answered all our questions and was very professional.


L
Larry C
7/24/2020
Technician Cody McKee recently performed a pest control treatment on our home on Thursday (7/23). We think he did above and beyond the normal service and deserves special recognition and award for his service.



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