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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
stirclaysy
7/24/2020
Technician is timely, courteous and personable. Did a very thorough re-treatment. Incoming calls still needs improvement. The wait is more than 7 minutes, it used to be so swift and accessible. Agent on line however was very efficient, courteous. It seems that the staffing retained their excellence in service, but the company’s handling of incoming calls has taken an inferior step which may lose clients if this persists.


D
Deena G
7/24/2020
Very surprised at the detail and service that was provided by Charles today! I have been with a competitor for 12 years and Aptive impressed me on the first visit by sweeping and spraying all the upper eaves for spider webs and wasp nest. Charles was professional, informative, detailed and oriented to my home spaces rather quickly.


mrsicenogle2015
7/24/2020
I'm horrible with names but David and the other guy did Great!!


Linda S
7/24/2020
Devin Elliott was our technician for our Aptive service. He covered all areas of concern in his treatment, and did a thorough job. He was polite, friendly, and professional!


amparolima5434
7/24/2020
Efficient and personable. Quick to complete the task at hand and a job done very well.


Geoffrey C
7/24/2020
This guy needs more training in communication skills and giving good customer service. This guy didn’t like it if u tell him to do something or he missed a spot to clean


R
Randi R
7/24/2020
This technician spent less than ten minutes on my property. I'm home, I had all my blinds up, and didn't see him through even one window... I did see him on my front porch maybe a half a second (there were cobwebs in the eves, last time they brushed those off... no such luck this time) I really hope I'm wrong, but it didn't seem like he did much. The first time someone was out here, the guy was here for 30 minutes. I really wish he would have just gotten the perimeter of my property; I have a lot of trouble with cobwebs and bugs there. Got the notification he was done over an hour after he'd physically left. Just don't feel great about this time. Cancelling this service if I have continu...Read More


drkngt201
7/24/2020
Steven came to my house on 7-23-2020. Steven was very professional. He did everything he was supposed to do. He even knocked down all the spider webs on the fence without being asked to. In the past when I have asked previous Aptive employees to do this, they said they do not do that. Also he apologized for Aptive never informing me that today was my quarterly.


R
Ricke W
7/24/2020
She was very through. Plesant and professional. She outlined her plan and executed it. I would love to have her back.


Cheri J
7/24/2020
Jesse Gorsek texted me when he was running late which I appreciated. He could not set up a bait box as he had used the last one previously. Stated he will have one delivered with the follow up service.



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