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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
aegonzalez.121
7/24/2020
Mitchell did a great job. Arrived on time and performed service throughly. Please give him his bonus.


j.harabbi
7/24/2020
Devin has serviced my property several times now and I'm always very happy when he shows up. He is one of the most knowledgeable techs at Aptive and is a shining example of professionalism. He is very polite and detail oriented, ensuring that he has addressed any possible concerns and answered any possible question. Thanks Devin!


J
Jill G
7/24/2020
The technician was polite, informed and professional. He explained what he was doing etc. All was great.


Chris S
7/24/2020
The men working on the yard were polite and helpful. But I found out they were not treating the yard for fleas and ticks as was the contract with the sales person to start. So they applied to lawn when they hears the mistake.


tjhearnjr
7/24/2020
Calvin was our tech today and was attentive to the issues we were seeing. Thank you!


trmazik
7/24/2020
Ryan Clarke explained the work before he got started. Afterward he provided a verbal summary of the work and followed up with an email summary. He was very professional and personable. Tim M.


E
Edward K
7/24/2020
I was told I would be notified when the technician would be arriving at my home so I could be there. I was given a a 4 hour window, but had to run out for a few minutes thinking I would get a call or text when the tech was on his way so I could be back home and meet him. I only received a call after the service was done. One of the reasons I signed up was because I was told you would do inside the garage and the basement as part of my service. I literally just signed up this morning as a a customer. This is not a good way to treat a brand new customer!


N
Nathalie
7/24/2020
Nico was very professional. He was patient and listened to our concerns. He was also very diligent in addressing our problem areas.


Colette B
7/24/2020
He is always polite and asks me just what I need and asks me if I want more.


littlelu60
7/24/2020
Awesome! I asked him to open the bilco doors to the basement as well and he was so accommodating and professional. Couldn’t be happier!



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