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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
rguthrie2010
7/24/2020
Simple, fast, and professional. Jason H came to my house and a job well done. He is easy to talk to and got the job done prompt. I am a first time costumer and so far I am pleased.


James G
7/24/2020
He was very efficient. Didn’t even know he was here because he didn’t disturb us or the dogs. Great!


lmarisol0626
7/24/2020
He was very professional. I requested that my patio Furniture be cleaned from spider webs and he made sure it was done right. I am very happy with the services.


vidsubas
7/24/2020
Drake explained the treatment process and good at job . He cleaned our property very well.


bunners72
7/24/2020
Kiante was wonderful polite and professional! Give that guy his bonus please!!


Erika I
7/24/2020
My technician was very professional and had great customer service. He knew what to do. He cared about the issues I was having and was confident he could resolve them. My decision to have service performed today was bolstered with Durhan's (sorry if I mispelled his name), ability to get the job done strategically.


patchadwell1
7/24/2020
Sergio Garza is the best. He is the reason we stay with Aptive. I love the care he provides.


A
Amy k
7/24/2020
Service was done promptly and all areas were treated as requested.


R
Robert B
7/24/2020
Joseph was great as usual and did an excellent job. Another tech came back to finish job and did an excellent job as well.


S
Sally
7/24/2020
Jeremy took care of a hornet issue we had in the vinyl siding in the back of our house. I told them they were attacking our security light at night right outside the screen door. He did the regular outside spraying then he sprayed and used the powder where the hornets were located in the corner of the siding. He let us know that some may find their way into the house and to keep an eye on things. One did find it's way inside and we managed to kill it. FYI: I called the Twinsburg office a week or so and left a message about our hornet problem and no one called me back. I called again and the rep said that we were scheduled for our regular outside pest control the same day and he...Read More



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