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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
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Sarah O
7/26/2020
Very polite and helpful. Great attitude! He did a thorough job of applying deterrent around the outside of the house.


jgift11
7/26/2020
I asked Anthony to also spray along the rocks close to the pool and the patio. He went back to the backyard and did everything I asked without hesitation. He was very personable and a very good advocate representative for Aptive Pest Control. Great Job Anthony!


B
Bobby H
7/26/2020
Kevin did a great job treating our home. He wanted to make sure all questions were answered and provided great customer service!


Scott P
7/26/2020
I see no evidence that he was here. We were home and there also was no tag on the lawn. Also we have bees drilling into our deck which were supposed to be treated.


D
Deb D
7/26/2020
I am so far not happy with the service. I relative my garage has a lot of stuff but all my neighbors with pest service spray the ceilings of the garage and I am still seeing bugs. So am I impressed with your company so far not really. Your sales person was not upfront about what you do. Just not feeling good about your company and no wonder you get high scores it would not let me choose anything other than 5. So frustrated!!!!


takiwabrown
7/26/2020
He was very professional, courteous friendly and respectful. He explained his process and walked through my home and completed his job properly.


B
Bonnie W
7/26/2020
We had Batzner service, before changing to aptive. Very pleased with the service completed the first time your technician was here. Thank you for the good work.


T
Thomas G
7/26/2020
The technician called me and let me know that his previous job was taking him a little longer than anticipated, and that he would be a few minutes later than my scheduled appointment time, and asked if that was acceptable, or did I want to reschedule. I told him that was fine and to just let me know a few minutes before he got here so that I oould lock my two dogs inside the house for his protection. He sent me a text when he was 5 minutes out just like we had agreed to. Once here, he came up and introduced himself as Josh Sharp. Josh did a very thorough job applying the insecticide. He also did a thorough job explaining what and why he was doing what he was doing. In addition to a...Read More


L
Laura S
7/25/2020
Very nice and listened to my concerns about the ants in front. He went right to work and did a good job.👍


L
Lara M
7/25/2020
Ernie weaver was very kind and professional. He work fast and was very thorough. He made sure to ask if I was having any problem areas so he could make sure they got sprayed.



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