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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Lynda C
7/26/2020
The technician that sprayed my house was very helpful and informative. I was very pleased with his work and thankful for his knowledge.


Tracie M
7/26/2020
I am not pleased at all. You showed up, but I feel you did the bare minimum. There are still cobwebs around my home, my husband observed you spraying a minimum of product on 3 places beside our house, then you didn't replace the board you moved. When you were done outside, you were supposed to come inside and check for fleas. I vacuumed, as instructed, came out to see how things were going about 30 minutes later and you were gone. I could have vacuumed before you got there, but there was no call ahead to tell me "hey, I'll be there in 15 minutes ". I redid my lawn and bombed the inside of my house myself after you left. I don't like to give anyone a poor review, but I feel sorely taken a...Read More


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Bernie
7/26/2020
Tom was great!!! He listened to what my issues were and handled them with a smile!!! Very friendly!!!


dutchtrudy
7/26/2020
Rigoberto Ortiz Godoy and his partner did a excellent thorough job.


Steve J
7/26/2020
The technician was very professional and did a great job. I wish all employees were as good as he was.


J
jesus c
7/26/2020
i need service inside the house. i have called before for this service.


J
julie w
7/26/2020
kiante Brewer was knowledge, polite and did excellent work. He answered all our questions


drdaviddanley
7/26/2020
Nice guy, but did not replace all the bug motels, and we asked him to; nor put the "powder" where our Scorpions and roaches appear. A few days later there was a good size Scorpion crawling on one of our bedroom walls. I killed it myself, using Home Depot Scorpion killer. Although not Loren, the FIRST time, but this is the second time our service was incomplete, and seemed to be hurried with. We have 3 year old grandchildren, and have over the last several months have called for help with the re-occurring Scorpions -- and yes we know that nothing is perfect -- but it would seem that it can be greatly reduced. We are thinking very seriously about changing Pest services -- or just doing it o...Read More


C
Cheryl G
7/26/2020
The technician did not clean the cobwebs from the house as thoroughly as previous technicians. He did not service the swimming pool surroundings as had been done previously. My husband specifically asked for treatment inside the pool fence and the technician refused.


A
Anne P
7/26/2020
George did a great job. I communicated with him how to get to the back deck, because the path was a bit hidden.



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