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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
andrearobinson317
7/27/2020
Great job. Very tentative to our situation. Treated areas that was needed.

K
Kelsey K
7/27/2020
Brandon Bogan did an amazing job on our house. He helped educate us to keep our kids and animals away from treated areas until they're totally dry. We mentioned having had horrible troubles with fire ants inside our house, where our son plays, and he made sure to be extremely thorough everywhere we asked, along with our yard and garden. He also made sure to treat the windows and weeping holes outside our front door that bugs were flying in and out of. We genuinely appreciate his thoroughness and education to make sure we stayed safe through the process.

J
Joe S
7/27/2020
Hawk was courteous and professional. I would like to verify if both liquid AND granules were used during this initial application.

tawnie.lane
7/27/2020
Jacob was great! Very friendly and knowledgeable. I appreciated his patience, as I had quite a few questions. He took his time and was very thorough. Thanks so much for the great customer service.

wwes3130
7/27/2020
Awesome guy to work with. Very professional and take pride in his work.

M
Mary j
7/27/2020
Very friendly, answer all my questions. Very polite young man .

Shams S
7/27/2020
Very nice and great person ha very humble person doing great job

tinailie82
7/27/2020
Favian was wonderful ! He listened to what my problems and concerns were and then treated the area with the most efficient solution. Thank you

ltrain429
7/27/2020
Excellent Technician. Friendly and knowledgeable. Listened to my questions. Very satisfied. 5 stars!!!!

Neal O
7/27/2020
None of the things listed were done--The whole service seems to be a scam, the same thing happened on the initial service---nothing. Do not try to service my house again--Your service is horrible--The service tech was here about 10 minutes--most of the time he sat in the truck. Spider webs are still in the eves, and a wasp nest it on the side of the house--just like it was before he came. I do not want anymore of your "Service" and do no try to bill m again-- I WILL NOT PAY--

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