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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
arpandit2017
7/27/2020
Very professional and knowledgeable service representative.. Took the time to explain the problem of silver fish in layman’s language which I could understand- Did a good job. Thank you for hiring people who love their job.


C
Cris M
7/27/2020
Sergio did an excellent job in re-servicing my home. I like that he explains exactly what he will do to resolve any insect issue, I am having, in and around my home. He is very thorough.


cccfdc1
7/27/2020
He did a good job and we were very thankful for him to do his job as well as he did. I would love if he could continue to come back


Patty S
7/27/2020
Philip Washington was very courteous an polite. He explained to me about bugs and trees due to wetness or dryness.


Maribel R
7/27/2020
Please remember that if a yard has a Closed fence - To leave that fence closed after application. I have a fence for a reason but after the application the gate was left open without me knowing and all three of my dogs got loose in the neighborhood.


E
Emily
7/27/2020
Not impressed. Got an email and text that someone would be out today but never a time. And waited on hold for over an hour when I called to figure it out. And they said the time frame was 1-5pm. But yet they also said that they “had already come by at 10am”. That doesn’t add up. Get your shit straight, and let you customers know when the appointment is considering you make these appointments without my agreement.


J
Jason W
7/27/2020
Delana came back to do the 30 day check up. Very professional and courteous. She did such a great job on the first time, we've not seen any signs of insects since! Thanks!


W
William M
7/27/2020
Curtis did an excellent job. We haven't had any problems with bugs since we started your service. Even the spider webs outside are taken care of.


melstevens46
7/27/2020
John and Cory were very courteous, professional and friendly. I shared with them all my concerns and they promptly addressed them without hesitation. I feel so much more comfortable knowing that Aptive and their technicians took care of our pest problems so our family can live comfortably without worrying about getting stung by a scorpion or wasp. Thank You Cory and John, you guys are awesome! :0)


Calvin F
7/27/2020
Roderegious Fields was excellent and was very professional and very informative. He patiently explained his procedure and talked about how he really like what he does. I only want Roderegious Fields to perform my service from now on! He's very thorough and a great communicator. Thanks



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