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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Julian
7/28/2020
I’m trying to give a one star but I’m not able to do it. Chris Avila did his job and have no complaints about his work performance or ethics. I’m very upset with the service that it is provided, example: it took me 25 minutes to get ahold of a representative on the phone. The second time I waited 20 minutes and waiting for a call from a representative, which took 4 hour to return the call. I cannot continue with this bad service, I give a one star rating


A
Amie
7/28/2020
Great job! Technician worked hard in the heat. I appreciated his service.


Ezequiel M
7/28/2020
Jason Scotto was very professional, quick, and friendly. I’m overall very impressed with his response time and the level of service. 10/10


J
JeriLynn P
7/28/2020
I was told that my initial service would only be $49 + $25 for the mice control. The technician told me to wait on the mice control so my initial service would only be $49. I was charged $49 then got a separate bill for $59.16 because I was charged $99 plus tax. I’m currently waiting for customer service to answer my call because this is ridiculous. I signed a paper that said there would be a $200 discount.


D
Donna C
7/28/2020
Freddie Parks did a great job! He was very knowledgeable and helpful. He gave us some tips on getting rid of some gnats we had been seeing lately. He was also friendly and respectful. I was very pleased and impressed with his service.


L
Lee J
7/28/2020
Quick, friendly, and thorough. If not for my dog, we would not have known he was here. Great service.


A
Andrew N
7/28/2020
Friendly, good communication, responsive to newly described situation, great job all around.


juschris
7/28/2020
The technician was very polite. He was knowledgeable of your product. He was also very prompt.


Janene T
7/28/2020
I was so happy with our technician! He was friendly, polite and very efficient .He sprayed all the areas that I asked him to give extra attention and took it upon himself to get to other troubled areas that I was not aware of!!!!


T
Therese H
7/28/2020
He was very respectful and polite. Explained how to put out the ant traps I requested inside. Did a great job going around the exterior of the house!



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