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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Joe k
8/4/2020
Drake Hose was the Aptive that worked on the pests at my home, Drake did the best work and I would give him the highest grades possible. Definitely five star work.


tapreston2174
8/4/2020
I was not contacted as promised by the service rep, whom I spoke with the day before, when I called to find out what time service was going to be rendered for today. I was informed that the technician would call me an hour out before coming. Not only did I not receive a call, I didn't know the technician came because they never rang the door bell. My home was not treated on the inside and I'm not even sure if the outside was treated due to no contact or knowledge of knowing someone came. I am very disappointed and dissatisfied with this (supposedly) service today. I rearranged my day to be home and to have this happen is very unprofessional.


dancingcolorsstore
8/4/2020
Terrance / Terrence did a fantastic job covering our house inside after we had missed him the first time during our vacation. Thanks for your follow-up visit, Terrance! Dann Zehr, Smyrna, TN


clansnowden
8/4/2020
Jalon was professional and treated all areas requested. She did a great job!


pradeepdalal1977
8/4/2020
Thanks you for listening to all my concerns regarding mouse, fire ants etc.


transuji
8/4/2020
He did a very good job I am satisfied with his work.


analoly917
8/4/2020
I'm happy with the service provided by Aptive, will highly recommend them.


J
James R
8/4/2020
I appreciate the work as always but I would appreciate it even more if my backyard gate was closed back. I let my dogs out to do their business and to my surprise they didn't come back. I spent the evening tracking them down. Nothing to report as people are to afraid of them as they are of the pit variety. One being 100 lbs. So please in the future, if you open something, close it back. Thanks.


cemead12
8/4/2020
Very professional and detailed in explaining services completed and how to prevent further spider issues


Doug J
8/4/2020
Dillon and his assistant were prompt, thorough, professional, and friendly. I always appreciate that I can call for special service when it is needed.



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