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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.
 
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How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
https://www.goaptive.com/
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
W
Wisebuyer
8/4/2020
This technician was VERY rude and absolutely not up to removing the countless spiderwebs we have.

J
jean a
8/4/2020
He was polite, listened and preformed. Rang bell when he was done so we could review work together

Tamara P
8/4/2020
Thomas is so polite and kind. He knows everything I need to have done, and does it with a big smile. He’s great!

brenbode
8/4/2020
Fast, efficient, and thorough. I don't think I could ask for anything more than that. I attempted to use the $5.00 incentive link, but it took me to an error page.

A
Amit
8/4/2020
Individual visited us demonstrated professionalism and thoroughness in the work. We are happy with the service.

christydmartinez
8/4/2020
Very kind and professional. Listened to my concerns really well, and was quick & efficient. Thank you!

babyluvnme10
8/4/2020
It was a great job he explained all that he was going treat for and how he was applying it be it spreying or the baits. All around great job you have a wonderful employee.

R
Rose O
8/4/2020
Delana was so very personal knowledgeable about my problem of mice. She definitely went above and beyond what she originally came to do. Rose Ohlson

sfulk55685
8/4/2020
Had one of your service technicians, Tom Pullem come out today and check out a problem we had with spiders. Great service, came to door introduced himself and ask about issues. He took care of them and reported back to us on what he did when completed. My wife and I are very happy with the service we are receiving so far with aptive---Thank you

L
LeaAnn H
8/4/2020
GREAT JOB! My husband said he called before he came which gave him a chance to get the dogs out of the way. He did the inside and outside. I was glad to hear it. I recently saw some silverfish in the house and was thinking it was time to do the inside. He was Johnny on the Spot for us. Didn't have to call or anything. THANKS much!

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