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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

Loading Reviews ...
J
Janet H
8/4/2020
Sounds like a good service and the technician was nice and knowledgeable. Would prefer someone with a mask on when at the door discussing products. Perhaps wear a mask with customers and take it off when working.


S
Snappy
8/4/2020
I was texted that my service had been performed and my credit card was billed for service, however, no one showed up. Last time the inside of the house was skipped due to COVID-19. I wonder if they has simply gone to pest control service so contactless that they do not show up to the residence at all.


streetinmason
8/4/2020
Brianna was on time and very professional. She did everything that was asked of her and more.


ashleyarvie
8/4/2020
My technician was very knowledgeable kind and listened to my concerns. He seem to be thorough and took his time addressing concerns. I’m excited that we decided to go with Aptive in our new home and I know it will be a long successful working relationship!


rrstratford
8/4/2020
We are very disappointed with the service we received. It seemed the technician had no regard for his work. He placed white powder all over the house, inside the house, on window sills with powder falling onto our beds and carpets. I would assume this toxic powder should be applied outside not inside the door jams and window sills. He also sprayed at the base of all our French Doors spraying the glass 4 feet up the inlaid window requiring us to clean all our windows, vacuum up the powder and reclean all our bed sheets. The service was very bad and we are quite upset.


S
Sondra G
8/4/2020
SERVICE WAS NOT PROVIDED. NO ONE CAME TO MY HOUSE BUT THE MONEY WAS TAKEN OUT OF MY BANK ACCOUNT


J
John K
8/4/2020
Hard work and great conversation. Dominique was wonderful and will be requested for future services.


bellini.christopher
8/4/2020
Kiante was super friendly and professional. Thank you for the great service.


Cynthia M
8/4/2020
I have always been happy with Aptive. Noah was excellent. .very polite and professional.


Dave C
8/4/2020
The technician had to call 3 times to clarify directions to the house and I had to stay on the phone with him to reel him in. I work in property services and I have my techs pull over and write down resident instructions when misled by GPS! When the tech exited his vehicle he had no mask on and immediately extended his hand to greet me. This violates every COVID protocol on my list and I was quite offended...to the point of considering a cancellation of my service.



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