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Aptive Pest Control Review


ConsumersAdvocate.org Rating: 7.8 / 5 ()
19,982 Customer Comments & Reviews - see all comments
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Aptive is a residential and commercial pest control service. It's based in Sandy, Utah, but operates in major cities throughout 26 states. It treats a variety of flying and crawling insects as well as rats and snails.

How Do We Rate Aptive?

Breakdown

3.5/5
Geographic Availability
5.0/5
Pest Treatment
5.0/5
Customer Service & Guarantees
4.5/5
Pest control pricing and Plans

Our Overall Rating: 3.9 / 5 (Very good)

Aptive offers residential and commercial pest control services in major cities throughout 26 states. It mostly specializes in crawling insects and its website leaves it unclear whether or not it can help with other pests, like bats. It's still a new company, but existing customer reviews are largely positive, and if for some reason it doesn't clear up all the pests, Aptive will return to treat your home again free of charge. If you live within one of its service areas and you're struggling with pests, it's worth getting a quote from Aptive to see what it can offer you.

Aptive Services

Key Facts

Company Type
Pest Control Company
Property Types Serviced
Residential
Commercial
Service Types
Green Pest Control
Full-Service Pest Control

Services - 1 / 5

Aptive offers residential and commercial pest control that treats pests once per quarter. If your pests come back more frequently, Aptive will come out to treat them again, free of charge. It claims its products are environmentally responsible, but it doesn't elaborate on this or share any information on the products it uses.

Pest Treatment

Pests Covered

  • Ants
  • Spiders
  • Cockroaches
  • Beetles
  • Rodents
  • Wasps/Bees
  • Other Crawling Insects
  • Other Flying Insects
  • Scorpions
  • Millipedes/Centipedes
  • Ticks
  • Fleas
Display Less
7 More
Canine Bed Bug Detection
No

Pest Treatment - 5 / 5

Aptive treats rats and a variety of crawling insects and arachnids, though when you fill out the quote form, it doesn't give you an option to request service for termites, bed bugs, birds, or bats. There is an "Other" category, however, so you may want to check with the company to see if it can help with these other types of pests.

Customer Service

Specifics

  • Residential Online Account Management
  • Commercial Online Account Management
  • Guaranteed Return Service

Customer Service & Guarantees - 5 / 5

Aptive doesn't share any information about how long it takes for the company to treat your pests once you request a quote. But it does promise guaranteed return service if your pests aren't completely eliminated after the first treatment. Existing customers can create an online account where they can set up paperless billing, pay online, and view recent bills.

Reputation

Accreditations & Ratings

BBB Rating
A
Date Collected
2020-07-21

Company Size

Number of Offices
43
Year Founded
2015

Reputation - 5 / 5

Aptive doesn't hold any third-party certifications, and it's not rated on Trustpilot, but it has earned over 4.5 out of 5 stars from over 3,000 customer reviews with the Better Business Bureau (BBB). The company has only been around for a few years, so it's likely that as it grows and its reputation grows, it'll be easier to get a read on the quality of its services, though based on its BBB ratings, it appears most customers are satisfied with its work.

Contact & Additional Information

Homepage URL
Company Phone
(801) 562-2847
Headquarters Address
597 W 9400 St., Sandy, UT, 84070

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19982 Customer Comments & Reviews

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Paula H
8/11/2020
Todd was very courteous and did a thorough job. Great service, thank you!


Lisa N
8/11/2020
I have had the worse experience with this company so far. They do not spray where they say they will and have requested 3 times to have the inside sprayed and the tech has not done so he leaves before coming in even after requesting it. I have called and complained they sent a tech to re spray and he still did not cover requested areas, in fact, lied on the description of areas covered because my garage was closed no way he could have sprayed inside. Also, ants have doubled since they started spraying. I have been trying to contact customer service for several weeks after holding over an hour it hangs up. Service is horrible do not recommend this company if you are looking for good pest c...Read More


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Ximena A
8/11/2020
I am very happy with the service done my Dominik, he was very professional and extremely hardworking man and helpful. He took the extra mile and went beyond to make sure we understood the process and were happy with the final service. I wasn't able to rate him on the link you sent, is giving me an error denied access but he definitely deserve the bonus!


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Brittny2315
8/11/2020
He was polite, helpful, and very informative. It was a pleasant experience. Nice person.


hkakar
8/11/2020
She did an excellent job overall with the service!!! The way she sprayed and move around to ensure that she is covering the most areas. Most importantly she was wearing booties before got into the house.


Tiffany D
8/11/2020
I dont think she checked my front I still have webbing and a few spiders. Also when she came, I had no clue she was even here or even came. The last guy last month knocked at my door and I answered. I would like to be contacted to let me know you are there. Thanks.


Richard G
8/10/2020
Did an excellent job! I don’t believe that I need twelve words to say that!!!


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Jenna J
8/10/2020
Technician was AWESOME!!! He carefully inspected the issues those I have concerned with. He gave me helpful recommendations as well. Through out the treatment, he take care of my entire home carefully. I really appreciated his work. Thank you so much.


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gd b
8/10/2020
Service was limited to interior baseboards (hit or miss), didn't do closet baseboards (very likely where any pests will migrate to) and exterior foundation (did not spray entire foundation along ledger board connecting deck to the house). Tech did address some exterior high areas for wasps.


Kyle S
8/10/2020
The service was decent, but it was at 9:00 at night and I received over 15 different messages regarding service was upcoming. Terribly upset at the service and will look at service with another company after numerous bad results and lack of follow through



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